FIS
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Technical Writer Senior
role at
FIS .
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know about you.
NOTE:
This position is hybrid (3 days onsite) in our FIS Office locations in Jacksonville (Florida), Atlanta (Georgia) & Milwaukee (Wisconsin). Current and future sponsorship are not available for this position.
Responsibilities
Researches, writes, edits, and proofreads complex technical data for documents or sections of documents such as manuals, procedures, and specifications to provide clients with information regarding technical areas in a less technical way.
Performs usability testing with clients on documentation and utilizes feedback to improve documentation and standards.
Composes or updates material for reports, manuals, briefs, proposals, technical and administrative publications concerning work methods, procedures, and operations of software and hardware.
Selects appropriate media and distribution methods.
Assists in establishing style guidelines and standards for texts and illustrations to meet business needs.
Reads previous documentation and design notes, uses computer-based training or company technical products to gather and research technical information for complex documentation. Interviews programmers, engineers, developers, and other technical personnel.
Organizes material and completes writing assignments with standards such as order, clarity, conciseness, style, and terminology.
May maintain records and files of work and revisions, select photographs, drawings, sketches, diagrams, and charts to illustrate material, assist in laying out material for publication, and arrange for typing, duplication, and distribution of material.
Creates, compiles, and delivers system/software developmental documentation packages from technical project team inputs, system requirements design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications, and programming notes.
Assists in creating project plans, etc., for completing documentation.
Other related duties assigned as needed.
Qualifications
Requires effective planning, scheduling, researching, and writing skills.
Thorough knowledge of information mapping concepts.
Skill in investigation and analysis, preparing written material, business communication, and training.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio), Adobe Acrobat Professional, RoboHelp, Jira, and SharePoint.
Skill in evaluating documentation, production and quality control, and publishing system operation.
Skill in understanding and focusing on client needs, establishing credibility, and building relationships with clients.
Skill in editing writing for punctuation, syntax, and grammar.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain effective working relationships with employees, clients, and the public.
Bachelor’s degree or equivalent combination of education, training, or work experience.
Additional Skills (Preferred)
Retirement plan documents experience.
Knowledge of FIS products and services.
Knowledge of Finance and Fintech industry.
Benefits
Opportunities to innovate in fintech.
Tools for personal and professional growth.
Inclusive and diverse work environment.
Resources to invest in your community.
Competitive salary and benefits.
EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. For positions located in the US, if you are made a conditional offer of employment, you will be required to undergo a drug test. The ADA disclaimer applies and reasonable accommodation requests will be reviewed on a case‑by‑case basis.
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Technical Writer Senior
role at
FIS .
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know about you.
NOTE:
This position is hybrid (3 days onsite) in our FIS Office locations in Jacksonville (Florida), Atlanta (Georgia) & Milwaukee (Wisconsin). Current and future sponsorship are not available for this position.
Responsibilities
Researches, writes, edits, and proofreads complex technical data for documents or sections of documents such as manuals, procedures, and specifications to provide clients with information regarding technical areas in a less technical way.
Performs usability testing with clients on documentation and utilizes feedback to improve documentation and standards.
Composes or updates material for reports, manuals, briefs, proposals, technical and administrative publications concerning work methods, procedures, and operations of software and hardware.
Selects appropriate media and distribution methods.
Assists in establishing style guidelines and standards for texts and illustrations to meet business needs.
Reads previous documentation and design notes, uses computer-based training or company technical products to gather and research technical information for complex documentation. Interviews programmers, engineers, developers, and other technical personnel.
Organizes material and completes writing assignments with standards such as order, clarity, conciseness, style, and terminology.
May maintain records and files of work and revisions, select photographs, drawings, sketches, diagrams, and charts to illustrate material, assist in laying out material for publication, and arrange for typing, duplication, and distribution of material.
Creates, compiles, and delivers system/software developmental documentation packages from technical project team inputs, system requirements design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications, and programming notes.
Assists in creating project plans, etc., for completing documentation.
Other related duties assigned as needed.
Qualifications
Requires effective planning, scheduling, researching, and writing skills.
Thorough knowledge of information mapping concepts.
Skill in investigation and analysis, preparing written material, business communication, and training.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio), Adobe Acrobat Professional, RoboHelp, Jira, and SharePoint.
Skill in evaluating documentation, production and quality control, and publishing system operation.
Skill in understanding and focusing on client needs, establishing credibility, and building relationships with clients.
Skill in editing writing for punctuation, syntax, and grammar.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain effective working relationships with employees, clients, and the public.
Bachelor’s degree or equivalent combination of education, training, or work experience.
Additional Skills (Preferred)
Retirement plan documents experience.
Knowledge of FIS products and services.
Knowledge of Finance and Fintech industry.
Benefits
Opportunities to innovate in fintech.
Tools for personal and professional growth.
Inclusive and diverse work environment.
Resources to invest in your community.
Competitive salary and benefits.
EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. For positions located in the US, if you are made a conditional offer of employment, you will be required to undergo a drug test. The ADA disclaimer applies and reasonable accommodation requests will be reviewed on a case‑by‑case basis.
#J-18808-Ljbffr