The Shade Store
Overview
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Design Consultant - Bellevue, WA
role at
The Shade Store . ABOUT THE SHADE STORE: At The Shade Store, we have handcrafted the finest Shades, Blinds, and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. Our team is expanding, and there has never been a more exciting time to be a part of it. Position Summary
Design Consultant: As a Showroom Design Consultant, you will provide personalized design consultations and drive sales while supporting our company’s initiatives. Leveraging your expertise in high-touch customer service and project management, you’ll create an exceptional customer experience and contribute to the showroom’s success. Responsibilities
Provide expert design and room solution guidance to customers through in-person, virtual, and in-home consultations. Explain the benefits of our custom products to provide expert solutions for customer projects. Drive sales through company customer platforms to maintain a healthy pipeline and achieve sales goals. Nurture and grow company-assigned leads and actively seek new consumer and trade opportunities. Develop and maintain relationships with local interior designers, architects, and contractors, tailoring consultations to their needs and participating in trade events to enhance our industry presence. Collaborate with field leaders to drive sales by leveraging their expertise; identify opportunities, share best practices, and develop strategies to enhance customer engagement and boost sales performance. Customer Experience & Team Support
Act as a customer advocate by ensuring their needs and concerns are addressed throughout the design, sales, and installation process. Ensure a seamless customer experience by timely addressing issues with scheduling, installation, or shipping for all customers. Be a brand ambassador in customer interactions and within your market. Promote teamwork with showroom peers, production, client services, and measure & install teams to ensure a smooth customer experience. Foster a professional and positive showroom environment, recognizing team achievements and maintaining a supportive dynamic. Participate in ongoing training and business meetings to stay updated on products and technology, using tech platforms and tools efficiently. Showroom Operations
Assist in managing daily showroom operations to create a clean and inviting environment for customers. Contribute to merchandising updates, product launches, and showroom design enhancements. Ensure all showroom displays are fully operational and showcase products effectively. Be flexible to support showroom coverage within the market. Core Skills
Customer Engagement: a customer-first attitude, engaging with customers and prioritizing their experience. Solution-Oriented: provide creative, solution-oriented options to resolve customer needs. Product Knowledge: deep understanding of product features and benefits for effective communication and installation. Proactive Communication: respond promptly and proactively to inquiries. Sales Acumen: manage multiple tasks, close sales, and promote additional products and features. Attention to Detail: complete projects to a high standard with attention to timelines. Technical Proficiency: navigate tech platforms and CRM systems to streamline workflows. Continuous Improvement: commitment to learning and development and adapting strategies based on past projects. Minimum Qualifications
Experience: 3-5 years in retail, design, sales, project management, or customer service with a focus on a high-end experience. Skills: proficiency in Microsoft Outlook, Teams, and CRM systems (Salesforce, NetSuite, etc.) is preferred. Education: Associate or bachelor’s degree in a related field preferred or equivalent experience. Salary & Benefits
The base salary range for this position is $65k-$75k, commensurate with experience. Benefits include medical, 401k with company match, life insurance, short-term disability, legal and pet insurance, employee assistance program, and product discount. Why Work Here
We set out to create a company culture that is enjoyable and rewarding, where team members can have meaningful impact. Perks and benefits are designed to support this goal. Equal Employment Opportunity
The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Join to apply for the
Design Consultant - Bellevue, WA
role at
The Shade Store . ABOUT THE SHADE STORE: At The Shade Store, we have handcrafted the finest Shades, Blinds, and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. Our team is expanding, and there has never been a more exciting time to be a part of it. Position Summary
Design Consultant: As a Showroom Design Consultant, you will provide personalized design consultations and drive sales while supporting our company’s initiatives. Leveraging your expertise in high-touch customer service and project management, you’ll create an exceptional customer experience and contribute to the showroom’s success. Responsibilities
Provide expert design and room solution guidance to customers through in-person, virtual, and in-home consultations. Explain the benefits of our custom products to provide expert solutions for customer projects. Drive sales through company customer platforms to maintain a healthy pipeline and achieve sales goals. Nurture and grow company-assigned leads and actively seek new consumer and trade opportunities. Develop and maintain relationships with local interior designers, architects, and contractors, tailoring consultations to their needs and participating in trade events to enhance our industry presence. Collaborate with field leaders to drive sales by leveraging their expertise; identify opportunities, share best practices, and develop strategies to enhance customer engagement and boost sales performance. Customer Experience & Team Support
Act as a customer advocate by ensuring their needs and concerns are addressed throughout the design, sales, and installation process. Ensure a seamless customer experience by timely addressing issues with scheduling, installation, or shipping for all customers. Be a brand ambassador in customer interactions and within your market. Promote teamwork with showroom peers, production, client services, and measure & install teams to ensure a smooth customer experience. Foster a professional and positive showroom environment, recognizing team achievements and maintaining a supportive dynamic. Participate in ongoing training and business meetings to stay updated on products and technology, using tech platforms and tools efficiently. Showroom Operations
Assist in managing daily showroom operations to create a clean and inviting environment for customers. Contribute to merchandising updates, product launches, and showroom design enhancements. Ensure all showroom displays are fully operational and showcase products effectively. Be flexible to support showroom coverage within the market. Core Skills
Customer Engagement: a customer-first attitude, engaging with customers and prioritizing their experience. Solution-Oriented: provide creative, solution-oriented options to resolve customer needs. Product Knowledge: deep understanding of product features and benefits for effective communication and installation. Proactive Communication: respond promptly and proactively to inquiries. Sales Acumen: manage multiple tasks, close sales, and promote additional products and features. Attention to Detail: complete projects to a high standard with attention to timelines. Technical Proficiency: navigate tech platforms and CRM systems to streamline workflows. Continuous Improvement: commitment to learning and development and adapting strategies based on past projects. Minimum Qualifications
Experience: 3-5 years in retail, design, sales, project management, or customer service with a focus on a high-end experience. Skills: proficiency in Microsoft Outlook, Teams, and CRM systems (Salesforce, NetSuite, etc.) is preferred. Education: Associate or bachelor’s degree in a related field preferred or equivalent experience. Salary & Benefits
The base salary range for this position is $65k-$75k, commensurate with experience. Benefits include medical, 401k with company match, life insurance, short-term disability, legal and pet insurance, employee assistance program, and product discount. Why Work Here
We set out to create a company culture that is enjoyable and rewarding, where team members can have meaningful impact. Perks and benefits are designed to support this goal. Equal Employment Opportunity
The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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