Empire Management Group, Inc.
Licensed Portfolio Community Manager-Kissimmee
Empire Management Group, Inc., Kissimmee, Florida, United States, 34747
Overview
Licensed Portfolio Community Manager-Kissimmee
role at
Empire Management Group, Inc.
The Community Association Manager is accountable for managing an assigned portfolio of communities to provide an agreed scope of services and achieve targeted service and financial goals.
Responsibilities
Teamwork — Demonstrate a commitment to Empire and team goals. Complete tasks in a timely and effective manner. Participate in process improvement teams as needed.
Communication — Identify and communicate key messages to association board members, homeowners, customer care representatives, vendors, and others. Maintain property fact sheets. Coordinate and attend board/Membership meetings.
Architectural Requests — Review applications for compliance based on association restrictions and forward applications to appropriate board/committee with a recommendation.
Facilities Management and Maintenance — Establish and maintain agreed standards for operations and maintenance. Procure and manage service providers. Schedule and conduct community and common area inspections. Provide a complete, timely, and effective covenant enforcement service.
Vendor Management — Conduct effective vendor bidding processes (bidding, hiring, monitoring) that demonstrate professional contract management practices.
Customer Service — Ensure the timely, efficient, customer-oriented handling and resolution of each inquiry, request, dispute, or complaint (via telephone, e-mail, and face to face) by establishing needs, investigating problems, implementing agreed solutions, and documenting as appropriate.
Safety and Security — Contribute to safety and security for each community by developing and implementing emergency and/or disaster preparedness plans, monitoring gate access controls, and identifying other safety issues and unsafe conditions during property inspections.
Special Projects — Effectively manage the on-time, on-budget completion of special projects that meet agreed objectives.
Knowledge and Skills
Working knowledge of federal and state laws governing the operation of community associations.
Good working knowledge of the community’s governing documents and rules.
Excellent people skills and proven ability to maintain working relationships with developers, boards, homeowners, vendors, and fellow employees.
Superior communication and networking ability.
Strong speaking and writing skills, with the ability to communicate effectively on a variety of levels.
Strong organizational and conflict resolution skills.
Computer skills in Windows Suite and Community Association Software.
Minimum Qualifications
1+ years of experience within the community association industry managing portfolios.
Must have a valid driver’s license and current vehicle liability insurance.
Valid Florida Community Association Manager License.
Must be able to attend board meetings in the evenings and respond to after-hours emergencies as necessary.
Benefits will be offered.
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule Schedule: Monday to Friday
Seniority level
Entry level
Employment type
Full-time
Job function
Marketing and Sales
Industries
Business Consulting and Services
License/Certification
LCAM LICENSE (LICENSED COMMUNITY ASSOCIATION MANAGER) (Required)
#J-18808-Ljbffr
role at
Empire Management Group, Inc.
The Community Association Manager is accountable for managing an assigned portfolio of communities to provide an agreed scope of services and achieve targeted service and financial goals.
Responsibilities
Teamwork — Demonstrate a commitment to Empire and team goals. Complete tasks in a timely and effective manner. Participate in process improvement teams as needed.
Communication — Identify and communicate key messages to association board members, homeowners, customer care representatives, vendors, and others. Maintain property fact sheets. Coordinate and attend board/Membership meetings.
Architectural Requests — Review applications for compliance based on association restrictions and forward applications to appropriate board/committee with a recommendation.
Facilities Management and Maintenance — Establish and maintain agreed standards for operations and maintenance. Procure and manage service providers. Schedule and conduct community and common area inspections. Provide a complete, timely, and effective covenant enforcement service.
Vendor Management — Conduct effective vendor bidding processes (bidding, hiring, monitoring) that demonstrate professional contract management practices.
Customer Service — Ensure the timely, efficient, customer-oriented handling and resolution of each inquiry, request, dispute, or complaint (via telephone, e-mail, and face to face) by establishing needs, investigating problems, implementing agreed solutions, and documenting as appropriate.
Safety and Security — Contribute to safety and security for each community by developing and implementing emergency and/or disaster preparedness plans, monitoring gate access controls, and identifying other safety issues and unsafe conditions during property inspections.
Special Projects — Effectively manage the on-time, on-budget completion of special projects that meet agreed objectives.
Knowledge and Skills
Working knowledge of federal and state laws governing the operation of community associations.
Good working knowledge of the community’s governing documents and rules.
Excellent people skills and proven ability to maintain working relationships with developers, boards, homeowners, vendors, and fellow employees.
Superior communication and networking ability.
Strong speaking and writing skills, with the ability to communicate effectively on a variety of levels.
Strong organizational and conflict resolution skills.
Computer skills in Windows Suite and Community Association Software.
Minimum Qualifications
1+ years of experience within the community association industry managing portfolios.
Must have a valid driver’s license and current vehicle liability insurance.
Valid Florida Community Association Manager License.
Must be able to attend board meetings in the evenings and respond to after-hours emergencies as necessary.
Benefits will be offered.
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule Schedule: Monday to Friday
Seniority level
Entry level
Employment type
Full-time
Job function
Marketing and Sales
Industries
Business Consulting and Services
License/Certification
LCAM LICENSE (LICENSED COMMUNITY ASSOCIATION MANAGER) (Required)
#J-18808-Ljbffr