Library Assistant Job at Mecklenburg County Government in Charlotte

Library Assistant – South Boulevard Library Charlotte Mecklenburg Library

Apply by 11/17/2025

Pay rate: $20.00 - $25.68

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Position Summary

The full‑time Library Assistant delivers a high level of quality library services ensuring the provision of value‑added experiences for all customers and performs routine tasks in support of the library.

Location

South Boulevard Library
4429 South Boulevard
Charlotte, NC 28209

Schedule

Full Time, Benefit Eligible
Will be 40 hours per week
Monday‑Friday 8 am – 5 pm except for one night (11 am‑8 pm) per week and every other Saturday (8 am – 5 pm).

Essential Functions

• Promote the library’s collection and services
• Perform circulation activities
• Provide service desk coverage
• Provide materials to appropriate bins for transfer
• Provide research assistance to customers
• Utilize integrated library systems software
• Assisting customers at several service points
• Training and assisting customers on various library policies, procedures, and processes
• Collaborating with Librarians to deliver programming and outreach services
• Assisting with volunteer management
• Perform shelving and weeding duties

Minimum Qualifications

• At least one year of customer service experience, including library or retail
• High School diploma or equivalent
• Combination of relevant education and experience accepted

Preferred Qualifications

• Knowledge of integrated library systems software (e.g., Horizon, Polaris)
• Bilingual: Spanish communication skills (speaking, listening, reading, and writing)
• Experience working with minority populations, cultural awareness and sensitivity to diverse cultures and populations
• Detail oriented
• Self‑starter
• Programming experience
• Strong written, verbal & listening skills
• Exhibits flexibility, patience, and stress tolerance

Knowledge, Skills, and Abilities

Knowledge

• Alpha‑numeric sorting systems
• Various library systems
• Telephone etiquette

Skills

• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail

Abilities

• Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment
• Communication: Clearly conveying information to individuals or groups
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Technical/professional knowledge and skills: Maintaining current developments and trends in areas of expertise
• Work standards: Setting high standards of performance, assuming responsibility and accountability for assignments

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise; ability to work in a fast‑paced environment; rotating weekends and evenings.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform the essential functions with or without reasonable accommodation. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all‑inclusive list of job‑related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.