RIT Solutions, Inc.
UX/UI Research/Design Job at RIT Solutions, Inc. in Austin
RIT Solutions, Inc., Austin, TX, US, 78716
Job Title: UX/UI Research/Design
Remote Work: REMOTE
Est. Start Date: ASAP
Duration: 6 months
Job Description (Internal):
Overview:
We're hiring a contract UX Researcher to assist with the Discovery phase for our internal web apps. Their job: figure out what users need and turn that into clear direction for product, design, and engineering.
Engagement: 40 hrs/week, remote, US hours
Reports to: Lead UX Designer Partners with: Product Managers, Business Stakeholders, Engineers
What They'll Do • Lead Discovery: Plan and run user research to understand jobs, pain points, and workflows. • Facilitate sessions: Run interviews, workshops, and stakeholder discussions-ask the "obvious" questions that surface assumptions. • Summarize what they learn: Turn notes into clear findings, "what this means," and recommend next steps. • Map the experience: Create: o Role snapshots (personas): brief summaries of user types and needs. o Step-by-step journeys: how users currently work, where it breaks, and the better future state. o Simple screen sketches (wireframes) & flow diagrams: quick visuals that show how a task should work. o Keep everyone aligned: Present short, clear readouts; document decisions; maintain a simple research archive.
Must-have Qualifications
• 4-7+ years doing user research on product teams (enterprise or B2B preferred).
Comfortable planning and running interviews, observing real work, testing early ideas, and doing quick usability checks.
• Strong at turning raw notes into clear insights and prioritized recommendations.
• Can independently produce personas, journeys, task flows, and low-fidelity wireframes in Figma, Mural, or similar.
• Confident facilitator; good at guiding groups, handling pushback, and driving to clarity.
• Excellent written and verbal communication-exec-friendly and concise.
• Tools you know: Figma, Mural, Office
Nice to Have
• Design experience and portfolio of enterprise-related work, or similar.
• Experience in complex or regulated spaces (tax, audit, finance, healthcare, public sector).
• Basic survey skills to complement interviews.
• Service design exposure (e.g., mapping processes).
• Light Research Ops (consent, recruiting, templates).
• User testing and feedback gathering
• Design experience with high-fidelity mockup and/or clickable prototypes.
What They'll Deliver
• A practical UX plan and interview results.
• A short deck communicating findings → what it means → recommended actions.
• Lean personas for key roles. • Current-state and future-state journeys with pain points and simple success measures.
• Task/flow diagrams and low-fi wireframes for critical paths.
• A prioritized UX backlog.
• Mockups as neccesary. What We'd Like to See from Every Candidate
• Resume with hourly rate, location, time-zone overlap.
• 2-3 samples (journey map, personas, insights readout, low-fi wires). Redactions OK.
• Best discovery project (goal, what you did, outcome).
• Examples from enterprise or B2B application
Remote Work: REMOTE
Est. Start Date: ASAP
Duration: 6 months
Job Description (Internal):
Overview:
We're hiring a contract UX Researcher to assist with the Discovery phase for our internal web apps. Their job: figure out what users need and turn that into clear direction for product, design, and engineering.
Engagement: 40 hrs/week, remote, US hours
Reports to: Lead UX Designer Partners with: Product Managers, Business Stakeholders, Engineers
What They'll Do • Lead Discovery: Plan and run user research to understand jobs, pain points, and workflows. • Facilitate sessions: Run interviews, workshops, and stakeholder discussions-ask the "obvious" questions that surface assumptions. • Summarize what they learn: Turn notes into clear findings, "what this means," and recommend next steps. • Map the experience: Create: o Role snapshots (personas): brief summaries of user types and needs. o Step-by-step journeys: how users currently work, where it breaks, and the better future state. o Simple screen sketches (wireframes) & flow diagrams: quick visuals that show how a task should work. o Keep everyone aligned: Present short, clear readouts; document decisions; maintain a simple research archive.
Must-have Qualifications
• 4-7+ years doing user research on product teams (enterprise or B2B preferred).
Comfortable planning and running interviews, observing real work, testing early ideas, and doing quick usability checks.
• Strong at turning raw notes into clear insights and prioritized recommendations.
• Can independently produce personas, journeys, task flows, and low-fidelity wireframes in Figma, Mural, or similar.
• Confident facilitator; good at guiding groups, handling pushback, and driving to clarity.
• Excellent written and verbal communication-exec-friendly and concise.
• Tools you know: Figma, Mural, Office
Nice to Have
• Design experience and portfolio of enterprise-related work, or similar.
• Experience in complex or regulated spaces (tax, audit, finance, healthcare, public sector).
• Basic survey skills to complement interviews.
• Service design exposure (e.g., mapping processes).
• Light Research Ops (consent, recruiting, templates).
• User testing and feedback gathering
• Design experience with high-fidelity mockup and/or clickable prototypes.
What They'll Deliver
• A practical UX plan and interview results.
• A short deck communicating findings → what it means → recommended actions.
• Lean personas for key roles. • Current-state and future-state journeys with pain points and simple success measures.
• Task/flow diagrams and low-fi wireframes for critical paths.
• A prioritized UX backlog.
• Mockups as neccesary. What We'd Like to See from Every Candidate
• Resume with hourly rate, location, time-zone overlap.
• 2-3 samples (journey map, personas, insights readout, low-fi wires). Redactions OK.
• Best discovery project (goal, what you did, outcome).
• Examples from enterprise or B2B application