Tap Growth ai is hiring: UX Researcher II in San Francisco

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We are hiring a UX Researcher II in San Francisco. The ideal candidate will have a strong background in user research methodologies and a keen ability to translate insights into actionable design recommendations, enhancing user experiences across our products.

Location

San Francisco, United States

Role

UX Researcher II

Your Main Responsibilities

• Define AI Product Strategy Through UX Research: Lead end-to-end user research to directly inform the product roadmap for our agents and LLM-based applications. Identify critical pain points in scientific workflows and uncover new opportunities for AI to drive efficiency and discovery.
• Design and Execute Rigorous Usability Studies for AI Products: Develop and implement specialized user testing methodologies (e.g., contextual inquiries, task-based usability tests) to evaluate the effectiveness and intuitiveness of our LLM-driven interfaces and agentic workflows.
• Operationalize User Feedback for AI Systems: Build and manage a systematic process for gathering, analyzing, and tracking qualitative feedback on our models and agents, enabling data-informed improvements to the core AI infrastructure.
• Uncover Actionable Insights for Agentic Frameworks: Analyze qualitative data from user sessions to understand how scientists interact with and trust AI outputs. Synthesize findings to reveal what drives user adoption and engagement with complex AI tools.
• Build a User-Testing Infrastructure for Internal AI Tools: Create and maintain reusable testing protocols and recruitment pipelines tailored for internal, expert users, elevating the quality and efficiency of user research across the organization.

What We Are Looking For

• 3-5+ years of experience conducting UX research and usability testing, preferably with complex, expert-facing systems or internal tools.
• 3-5+ years of experience in qualitative and quantitative research methods, including generative and usability studies, data analysis, and A/B testing.
• Demonstrated experience with AI products, specifically Large Language Models (LLMs) and AI agents.
• Experience with UserTesting, Contentsquare, or similar usability testing platforms.
• Experience building and scaling a user research practice, including establishing processes for recruitment, testing, and knowledge management.

Benefits

• Medical insurance – PPO, HMO &
• Dental & Vision insurance
• 401(k) plan
• Employee Assistance Program
• Long-term disability
• Weekly payroll
• Expense reimbursement
• Online timecard approval

Ready to make an impact? 🚀 Apply now and let’s grow together!