Boeing
Customer Relationship Management UX Specialist (Mid-Level or Senior)
Boeing, Seattle, Washington, us, 98127
Customer Relationship Management UX Specialist (Mid-Level or Senior)
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunities for professional growth. Find your future with us.
The Customer Relationship Management (CRM) Salesforce UX Specialist is responsible for driving user‑centered design and strategy for our enterprise CRM platform—Salesforce. This position emphasizes mapping user journeys and creating intuitive CRM interfaces and workflows to enhance efficiency and engagement. The specialist will conduct user research and usability testing, refine designs based on feedback, and collaborate with business users of sales and marketing teams to deliver customer‑focused solutions. Additionally, the role contributes to our CRM design system and ensures compliance with accessibility and responsiveness standards. It plays a vital role in shaping the experience of business users, sales and marketing teams, and customer‑facing organizations with our CRM platforms.
Position Responsibilities
Plan and execute user interviews, surveys, and usability tests on CRM features and workflows; analyze results and iterate on designs to ensure solutions meet real user needs.
Conduct usability assessments and accessibility reviews to identify improvements across our CRM interfaces and test designs before releases to solicit user feedback.
Develop and refine end‑to‑end CRM user flows for sales and marketing, service, and support personas; identify pain points and design solutions to streamline key processes.
Create intuitive, customer‑centric UI designs—wireframes, mockups, prototypes—for CRM platforms (Salesforce, etc.) that enhance productivity and engagement in data‑rich environments.
Work closely with product managers, users, and business stakeholders to define requirements, align priorities, and integrate UX solutions smoothly into CRM development and deployment.
Produce personas, user flows, storyboards, wireframes, and interactive prototypes to communicate design concepts; document design decisions and guidelines for CRM features.
Help build and maintain a pattern library or design system specific to CRM applications, ensuring consistency, scalability, and reusability of UI components and interaction patterns.
Apply accessibility (WCAG) and responsive design standards to all CRM interfaces, guaranteeing a seamless experience across desktop and mobile devices for all users.
Work with business admins and IT development teams to ensure CRM data flows, third‑party connectors, and custom modules support a user‑friendly experience; anticipate and design around complex data interactions.
Share UX best practices with junior designers and cross‑functional team members; provide guidance on CRM‑specific UX considerations and encourage a user‑centered design culture.
Lead UX strategies and prototyping efforts across multiple Salesforce clouds.
Support end‑to‑end Salesforce release cycles, including post‑deployment UX testing and validation.
Leverage tools like Figma, Adobe XD, and Copado for wireframing, prototyping, and release readiness reviews.
Provide guidance on design system usage and ensure alignment with Boeing’s brand and UI standards.
Incorporate data security, risk mitigation, and user access design best practices into the UX layer.
Basic Qualifications
3+ years of experience designing for web, application, and/or mobile solutions.
3+ years of experience with Salesforce Lightning Platform designing and developing solutions on Salesforce Service Cloud and Salesforce Experience Cloud using best practices and standards.
3+ years of experience with UX design and performing user research, interface design activities, and usability evaluations for software applications or system of systems.
3+ years of experience with tools such as Adobe Creative Suite, PowerPoint, Tableau, or similar data visualization platforms.
3+ years of experience working within an Agile development team.
3+ years of experience using project portfolio management (PPM) and/or application development lifecycle management (ADLM) tools (e.g., MS Project, Azure DevOps, JIRA).
3+ years of experience with Bamboo or Jenkins for DevOps administration, automation, continuous integration, and continuous deployment pipelines.
Preferred Qualifications
5 or more years of related work experience or an equivalent combination of education and experience.
Salesforce UX Designer certification.
Salesforce Administrator certification.
Experience with Salesforce Experience Cloud (Communities), Mobile Publisher, or customized Lightning experiences.
Experience in data architecture, SSO integration, and security role mapping.
Experience in large, regulated enterprise environments (e.g., aerospace, manufacturing, or defense).
Experience in user‑centric design systems with a proven portfolio of business‑facing applications.
Experience leading or facilitating continuous improvement/lean principles workshops.
Drug Free Workplace Boeing is a Drug Free Workplace. Post‑offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met per our policies.
Pay & Benefits Summary pay range for Mid‑Level: $113,050 – $152,950. Summary pay range for Senior: $138,550 – $187,450. Employees receive a Total Rewards package that includes competitive base pay, variable compensation opportunities, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid/unpaid time away from work.
Application Deadline Applications for this position will be accepted until
Nov. 17, 2025 .
Export Control Requirements This is not an Export Control position.
Relocation This position offers relocation based on candidate eligibility.
Visa Sponsorship Employer will not sponsor applicants for employment visa status.
Shift This position is for 1st shift.
Equal Opportunity Employer Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.
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The Customer Relationship Management (CRM) Salesforce UX Specialist is responsible for driving user‑centered design and strategy for our enterprise CRM platform—Salesforce. This position emphasizes mapping user journeys and creating intuitive CRM interfaces and workflows to enhance efficiency and engagement. The specialist will conduct user research and usability testing, refine designs based on feedback, and collaborate with business users of sales and marketing teams to deliver customer‑focused solutions. Additionally, the role contributes to our CRM design system and ensures compliance with accessibility and responsiveness standards. It plays a vital role in shaping the experience of business users, sales and marketing teams, and customer‑facing organizations with our CRM platforms.
Position Responsibilities
Plan and execute user interviews, surveys, and usability tests on CRM features and workflows; analyze results and iterate on designs to ensure solutions meet real user needs.
Conduct usability assessments and accessibility reviews to identify improvements across our CRM interfaces and test designs before releases to solicit user feedback.
Develop and refine end‑to‑end CRM user flows for sales and marketing, service, and support personas; identify pain points and design solutions to streamline key processes.
Create intuitive, customer‑centric UI designs—wireframes, mockups, prototypes—for CRM platforms (Salesforce, etc.) that enhance productivity and engagement in data‑rich environments.
Work closely with product managers, users, and business stakeholders to define requirements, align priorities, and integrate UX solutions smoothly into CRM development and deployment.
Produce personas, user flows, storyboards, wireframes, and interactive prototypes to communicate design concepts; document design decisions and guidelines for CRM features.
Help build and maintain a pattern library or design system specific to CRM applications, ensuring consistency, scalability, and reusability of UI components and interaction patterns.
Apply accessibility (WCAG) and responsive design standards to all CRM interfaces, guaranteeing a seamless experience across desktop and mobile devices for all users.
Work with business admins and IT development teams to ensure CRM data flows, third‑party connectors, and custom modules support a user‑friendly experience; anticipate and design around complex data interactions.
Share UX best practices with junior designers and cross‑functional team members; provide guidance on CRM‑specific UX considerations and encourage a user‑centered design culture.
Lead UX strategies and prototyping efforts across multiple Salesforce clouds.
Support end‑to‑end Salesforce release cycles, including post‑deployment UX testing and validation.
Leverage tools like Figma, Adobe XD, and Copado for wireframing, prototyping, and release readiness reviews.
Provide guidance on design system usage and ensure alignment with Boeing’s brand and UI standards.
Incorporate data security, risk mitigation, and user access design best practices into the UX layer.
Basic Qualifications
3+ years of experience designing for web, application, and/or mobile solutions.
3+ years of experience with Salesforce Lightning Platform designing and developing solutions on Salesforce Service Cloud and Salesforce Experience Cloud using best practices and standards.
3+ years of experience with UX design and performing user research, interface design activities, and usability evaluations for software applications or system of systems.
3+ years of experience with tools such as Adobe Creative Suite, PowerPoint, Tableau, or similar data visualization platforms.
3+ years of experience working within an Agile development team.
3+ years of experience using project portfolio management (PPM) and/or application development lifecycle management (ADLM) tools (e.g., MS Project, Azure DevOps, JIRA).
3+ years of experience with Bamboo or Jenkins for DevOps administration, automation, continuous integration, and continuous deployment pipelines.
Preferred Qualifications
5 or more years of related work experience or an equivalent combination of education and experience.
Salesforce UX Designer certification.
Salesforce Administrator certification.
Experience with Salesforce Experience Cloud (Communities), Mobile Publisher, or customized Lightning experiences.
Experience in data architecture, SSO integration, and security role mapping.
Experience in large, regulated enterprise environments (e.g., aerospace, manufacturing, or defense).
Experience in user‑centric design systems with a proven portfolio of business‑facing applications.
Experience leading or facilitating continuous improvement/lean principles workshops.
Drug Free Workplace Boeing is a Drug Free Workplace. Post‑offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met per our policies.
Pay & Benefits Summary pay range for Mid‑Level: $113,050 – $152,950. Summary pay range for Senior: $138,550 – $187,450. Employees receive a Total Rewards package that includes competitive base pay, variable compensation opportunities, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid/unpaid time away from work.
Application Deadline Applications for this position will be accepted until
Nov. 17, 2025 .
Export Control Requirements This is not an Export Control position.
Relocation This position offers relocation based on candidate eligibility.
Visa Sponsorship Employer will not sponsor applicants for employment visa status.
Shift This position is for 1st shift.
Equal Opportunity Employer Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.
#J-18808-Ljbffr