El Paso Water
Job Overview
Salary: $44,648.45 - $66,079.70 Annually
Location: Various Locations within the City of El Paso, TX
Job Type: Civil Service
Job Number: 11410-1125
Department: Animal Services Administration
Opening Date: 11/06/2025
Closing Date: 11/11/2025 11:59 PM Mountain
FLSA: Non-Exempt
Max Number of Applicants: 75
Requirements Education and Experience: High School diploma, GED, or higher, and three (3) years experience in radio or telephone dispatching.
Licenses and Certificates: None.
General Purpose Under direction, manage a dispatch section/message center and supervise dispatchers.
Typical Duties
Manage dispatch operations and assure customer service goals are met.
Assist in setting dispatch section/message center goals and monitor progress.
Monitor all communication systems, radio frequencies and software programs to assure proper functioning and data input.
Use a switchboard, two-way radio, beeper, or other system to communicate; maintain and monitor dispatch equipment, phones, computers, control panels and security systems.
Transmit and act on mechanical failures; meet with City officials and the public to address emergency situations.
Ensure dispatchers execute duties: answering telephones, responding to inquiries, taking messages, explaining rules, policies, and procedures, dispatching calls, coordinating work crew activities.
Maintain filing system, prepare reports, keep records; keep data correctly entered and record duty rosters, investigations, route actions, complaints, activity logs.
Supervise dispatchers: schedule, assign, instruct, guide and check work, appraise performance, provide training, enforce personnel rules, counsel, motivate, interview applicants, recommend hiring, termination, transfers, discipline, merit pay.
Benefits
Life and Health Insurance: Basic Life Insurance coverage at no cost to eligible employees; additional Life Insurance and dependents coverage available.
Optional Dental, Vision and Short Term Disability coverage; Health Savings Account or Flexible Spending Account options.
Employee Assistance Program (EAP) with mental health sessions; trained counselors.
Wellness Program with programs and incentives (wellness education, fitness tests, biometric screenings, group fitness, health coaching).
Tuition Assistance Program for degree, certifications, continuing education, books and equipment.
Contact Employer: City of El Paso
Address: 300 N. Campbell, El Paso, Texas, 79901
Phone: 915-212-0045
Website: http://www.elpasotexas.gov
#J-18808-Ljbffr
Location: Various Locations within the City of El Paso, TX
Job Type: Civil Service
Job Number: 11410-1125
Department: Animal Services Administration
Opening Date: 11/06/2025
Closing Date: 11/11/2025 11:59 PM Mountain
FLSA: Non-Exempt
Max Number of Applicants: 75
Requirements Education and Experience: High School diploma, GED, or higher, and three (3) years experience in radio or telephone dispatching.
Licenses and Certificates: None.
General Purpose Under direction, manage a dispatch section/message center and supervise dispatchers.
Typical Duties
Manage dispatch operations and assure customer service goals are met.
Assist in setting dispatch section/message center goals and monitor progress.
Monitor all communication systems, radio frequencies and software programs to assure proper functioning and data input.
Use a switchboard, two-way radio, beeper, or other system to communicate; maintain and monitor dispatch equipment, phones, computers, control panels and security systems.
Transmit and act on mechanical failures; meet with City officials and the public to address emergency situations.
Ensure dispatchers execute duties: answering telephones, responding to inquiries, taking messages, explaining rules, policies, and procedures, dispatching calls, coordinating work crew activities.
Maintain filing system, prepare reports, keep records; keep data correctly entered and record duty rosters, investigations, route actions, complaints, activity logs.
Supervise dispatchers: schedule, assign, instruct, guide and check work, appraise performance, provide training, enforce personnel rules, counsel, motivate, interview applicants, recommend hiring, termination, transfers, discipline, merit pay.
Benefits
Life and Health Insurance: Basic Life Insurance coverage at no cost to eligible employees; additional Life Insurance and dependents coverage available.
Optional Dental, Vision and Short Term Disability coverage; Health Savings Account or Flexible Spending Account options.
Employee Assistance Program (EAP) with mental health sessions; trained counselors.
Wellness Program with programs and incentives (wellness education, fitness tests, biometric screenings, group fitness, health coaching).
Tuition Assistance Program for degree, certifications, continuing education, books and equipment.
Contact Employer: City of El Paso
Address: 300 N. Campbell, El Paso, Texas, 79901
Phone: 915-212-0045
Website: http://www.elpasotexas.gov
#J-18808-Ljbffr