UCAR is hiring: Help Desk & Multimedia Manager - Assistant Director of Enterpris

Overview Employer Industry: Information Technology Services Why consider this job opportunity: Salary range up to $159,568 Relocation assistance available Opportunity for career advancement and growth within the organization Flexible hybrid work arrangement with a minimum requirement of 3 days in the Boulder office Comprehensive benefits package including tuition assistance, generous PTO, and retirement contributions Engaging work environment focused on solving complex Earth system science problems Responsibilities Lead and mentor a team of Help Desk technicians, ensuring exceptional user support and service delivery Oversee daily operations of the IT Help Desk, managing incident resolution and ticketing systems Develop and maintain a knowledge base for common IT issues, enhancing user self-service options Manage multimedia services including audiovisual support for meetings and events Collaborate with senior leadership on strategic planning and project management within the IT department Qualifications Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree preferred Minimum 8 years of progressive experience in IT, with 3-5 years in a leadership role overseeing help desk or IT operations Proven experience managing multimedia/audiovisual support services Strong background in strategic planning and project management within an IT department Familiarity with IT Service Management (ITSM) frameworks such as ITIL Preferred Qualifications Certifications such as ITIL Foundation or higher, CompTIA A+, Network+, Security+, or PMP (Project Management Professional) Experience with Help Desk ticketing systems like Jira Service Management Knowledge of video conferencing platforms and AV equipment Strong analytical, problem-solving, and decision-making skills Excellent interpersonal skills for effective collaboration with diverse stakeholders #InformationTechnology #ITLeadership #HelpDeskManagement #CareerGrowth #HybridWork #CustomerServiceExcellence We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr