Audio Visual Service Coordinator Job at CTI in Des Moines

Overview

Audio Visual Service Coordinator role at CTI Des Moines. CTI has been a leading audio‑visual provider for over 36 years, dedicated to delivering a fantastic customer experience.

Responsibilities

• Answer incoming calls from customers regarding service needs.
• Schedule service calls nationwide.
• Work with the operations team to schedule available technicians for calls.
• Follow up with service calls to ensure customer satisfaction.
• Ensure that all service tickets are updated in our system.
• Initialize RMAs and coordinate with shipping and receiving departments to follow up.
• Other duties as assigned.

Qualifications

• Minimum high school diploma or equivalent.
• Prefer at least 2 years in a corporate, service, or hospitality environment.
• Customer service experience.
• Strong verbal and written communication skills; can be the face of our company to clients.
• Willing to embrace company culture and work independently with minimal guidance.

Benefits

• Base Salary (DOE)
• Employer‑matched medical and dental insurance (available after 60 days of employment).
• Employer‑matched 401K up to 3% (after 6 months of employment).
• Bonus eligibility based on a results‑oriented incentive plan (after 3 months of employment).
• Graduated PTO program, holidays off, and three floating holidays (starting on day one).
• Special gifts for significant life events (e.g., marriage, birth of a child, home purchase).
• Cell phone reimbursement plan.
• Long‑Term and Short‑Term Disability, 100% paid.
• Life Insurance, 100% paid.

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.