Technical Writer Job at REINO ANIMAL in Irving

Technical Writer / Knowledge Manager - Lead

We are seeking a highly motivated Technical Writer / Knowledge Manager - Lead to own and drive our enterprise-wide knowledge management strategy. This role will lead the development and governance of technical documentation, internal knowledge bases, and enablement content to support product adoption, onboarding, and operational excellence.

Key Responsibilities

Documentation Ownership

• Develop and maintain high‑quality documentation including product manuals, system architecture descriptions, API references, SDK guides, and integration playbooks.
• Translate complex technical concepts into clear, accessible content for both technical and non‑technical audiences.
• Ensure documentation supports onboarding, troubleshooting, and product adoption goals.

Cross-Functional Collaboration

• Partner with engineering, product, QA, and support teams to ensure documentation reflects the latest features, releases, and technical changes.
• Act as a liaison between technical teams and end users to surface knowledge gaps and improve content relevance.

Documentation Framework & Standards

• Establish and maintain documentation frameworks, including versioning, taxonomy, templates, and style guides.
• Manage content in platforms such as SharePoint or similar systems.
• Define and implement a scalable knowledge‑management strategy that integrates documentation, internal wikis, training materials, and customer support content.
• Develop processes for capturing institutional knowledge from SMEs, retrospectives, and project post‑mortems.
• Promote knowledge‑sharing culture through best practices, training, and enablement programs.

Content Governance & Quality

• Review and edit content for clarity, accuracy, and consistency in tone and formatting.
• Implement stakeholder feedback loops and analytics to continuously improve content discoverability and usefulness.
• Ensure alignment with user experience principles and accessibility standards.

Internal Enablement & Learning

• Curate and maintain internal knowledge bases for cross‑functional use, including onboarding guides, FAQs, and process documentation.
• Support training initiatives by providing content for workshops, e‑learning modules, and self‑service portals.

Education & Qualifications

• Bachelor’s degree in English, Communications, Information Systems, or a related field.
• 7‑10 years of experience in technical writing, documentation, and knowledge‑management roles.
• Proven experience leading documentation initiatives across multiple teams or domains.
• Strong understanding of documentation platforms, taxonomy, and content lifecycle management.
• Experience with Agile/Scrum frameworks and tools such as Azure DevOps.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to mentor junior writers and influence cross‑functional teams.

Preferred Skills

• Experience implementing enterprise knowledge‑management systems.
• Proven experience working on core insurance platforms (e.g., Guidewire, Duck Creek, Insurity, or proprietary systems).
• Strong understanding of insurance processes such as quoting, policy issuance, endorsements, billing, claims, and compliance reporting.
• Knowledge of technical concepts such as APIs, databases, integrations, modern cloud‑based architectures (Azure preferred), UX principles, accessibility standards, and content analytics.
• Strong background in insurance and technology‑driven organizations.
• Experience with SharePoint, CMS platforms, and e‑learning tools.

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