El Paso Water is hiring: Communication Dispatcher Supervisor in El Paso

Job Overview

Salary: $44,648.45 - $66,079.70 Annually

Location: Various Locations within the City of El Paso, TX

Job Type: Civil Service

Job Number: 11410-1125

Department: Animal Services Administration

Opening Date: 11/06/2025

Closing Date: 11/11/2025 11:59 PM Mountain

FLSA: Non-Exempt

Max Number of Applicants: 75

Requirements

Education and Experience: High School diploma, GED, or higher, and three (3) years experience in radio or telephone dispatching.

Licenses and Certificates: None.

General Purpose

Under direction, manage a dispatch section/message center and supervise dispatchers.

Typical Duties

• Manage dispatch operations and assure customer service goals are met.
• Assist in setting dispatch section/message center goals and monitor progress.
• Monitor all communication systems, radio frequencies and software programs to assure proper functioning and data input.
• Use a switchboard, two-way radio, beeper, or other system to communicate; maintain and monitor dispatch equipment, phones, computers, control panels and security systems.
• Transmit and act on mechanical failures; meet with City officials and the public to address emergency situations.
• Ensure dispatchers execute duties: answering telephones, responding to inquiries, taking messages, explaining rules, policies, and procedures, dispatching calls, coordinating work crew activities.
• Maintain filing system, prepare reports, keep records; keep data correctly entered and record duty rosters, investigations, route actions, complaints, activity logs.
• Supervise dispatchers: schedule, assign, instruct, guide and check work, appraise performance, provide training, enforce personnel rules, counsel, motivate, interview applicants, recommend hiring, termination, transfers, discipline, merit pay.

Benefits

• Life and Health Insurance: Basic Life Insurance coverage at no cost to eligible employees; additional Life Insurance and dependents coverage available.
• Optional Dental, Vision and Short Term Disability coverage; Health Savings Account or Flexible Spending Account options.
• Employee Assistance Program (EAP) with mental health sessions; trained counselors.
• Wellness Program with programs and incentives (wellness education, fitness tests, biometric screenings, group fitness, health coaching).
• Tuition Assistance Program for degree, certifications, continuing education, books and equipment.

Contact

Employer: City of El Paso

Address: 300 N. Campbell, El Paso, Texas, 79901

Phone: 915-212-0045

Website: http://www.elpasotexas.gov