Creator Network Client Support Specialist, TikTok LIVE Job at TikTok in Los Ange

Creator Network Client Support Specialist, TikTok LIVE

TikTok LIVE's mission is to work hand-in-hand with creators, influencers, agencies, and partnership organizations to create an environment that brings communities together in real time, fostering meaningful and interactive connections around the globe.

Responsibilities

• Build, implement, and continuously improve the CN ticketing system to streamline support workflows.
• Receive, track, and resolve inquiries, complaints, and requests from Creator Networks in a timely, professional manner.
• Collaborate with CNMs, central operations, and product teams to escape and address complex issues.
• Monitor key service KPIs (e.g., response time, resolution time, satisfaction rate) and drive continuous improvement initiatives.
• Collect, analyze, and present feedback from Creator Networks to identify trends and recommend operational enhancements.
• Lead the transition of support functions from CNMs to the in‑house CN support team.
• Develop and maintain a knowledge base/FAQ to improve self‑service options for Creator Networks.

Qualifications

• Bachelor’s degree or equivalent experience in customer service, operations, or a related field.
• 0–3 years of experience in customer support or operations (preferably in online platforms, creator networks, or live streaming).
• Strong organizational, problem‑solving, and multitasking skills with exceptional attention to detail.
• Familiarity with ticketing/customer service tools (e.g., Zendesk, Freshdesk, Jira) is a plus.
• Ability to work independently and collaboratively in a fast‑paced environment.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product helps people authentically express themselves, discover and connect, and our global, diverse teams make that possible. We strive to do great things with great people, leading with curiosity, humility, and a desire to make impact in a rapidly growing tech company.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.

Job Information

Compensation – Base salary range: $83,600 – $143,556 annually. Additional discretionary bonuses, incentives, and restricted stock units may apply.

Benefits – Medical, dental, and vision insurance; 401(k) savings plan with company match; paid parental leave; short‑term and long‑term disability coverage; life insurance; wellbeing benefits; 10 paid holidays; 10 paid sick days; 17 days of paid personal time.