Flip
TITLE: Customer Content Marketer
REPORTING TO: CMO
LOCATION: Williamsburg, BK (Onsite Monday – Friday)
Who The Flip Is Flip?
Ever call your local taxi company, healthcare provider, or favorite eCommerce brand, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Brooklinen, Princess Polly, and Hexclad Cookware, to Tory Burch, Belk and the NFL trust Flip to have millions of phone calls with their customers every year.
We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.
Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.
What You’ll Do
Every brand to large enterprise businesses are looking to be an “AI innovator.” They want to say they’re using the most cutting edge technology, that is improving their bottom line, getting them closer to their customer, and driving real time cross-organizational impact. These are metrics that they have to meet and Flip delivers that to our customers everyday across our three verticals. In this role you will be the one telling the customer’s story – what their pain point was, why they implemented Voice AI for customer or patient experience, and how Flip is driving real time results on each and every call.
We’re on the hunt for a person who is organized, a story teller, and a content creator. The initial focus of the content you will be creating is compelling case studies that celebrate our amazing customers and team. You’ll be telling real stories that highlight the impact Flip makes on a company’s business. You’ll need to turn the information provided on a case study sheet and video interviews into social clips, longer-form video, written case studies, and presentation slides to show the world how Customer Experience people use Flip to automate the routine calls so they can focus on the more human work.
Produce and publish a compelling piece of content every week. The focus will be case studies allowing either our eCom/Retail or Healthcare customers to tell their story on the impact of using Flip for voice automation
Create engaging, high-quality videos that feature customers and their Flip experiences and its impact on their business
Edit, cut, and polish footage into scroll-stopping content for LinkedIn, YouTube, X, and our website
Collaborate with our marketing, sales, and customer support teams to capture authentic stories
Experiment with formats, trends, and ideas to keep our content fresh and Flippin’ exciting
Create content about Flip events, initiatives, and insights to engage with our audiences on multiple channels including website, CRM, presentations, and social channels
Write compelling copy for case studies and posts, and help with simple visual design when needed
We don’t do boring content here at Flip – you’ll need to be able to make case studies people want to watch or read. Not the same old thing every other brand puts out there
Skillset
A knack for storytelling and connecting with people – you care about the impact
Proven video editing skills (Premiere Pro, CapCut, or your favorite magic tool)
Proficient with Adobe Creative Suite
An eye for what makes content pop online across core social platforms
An ability to organize information, templatize assets where appropriate, and create work flows to ensure efficiency
Works quickly and puts ego aside
Eagerness to use AI tools and use them to complement your creativity
A genuine love for people, creativity, and capturing good vibes
Know what it looks like to work at a startup, and have an entrepreneurial drive
More About Us
We’re international, spanning the US, UK, and Canada
We’ve raised $30M to date including our recent $20M Series A – backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
We are hiring two Customer Content Marketers in this role; one for our eCom/retail vertical and one for our Healthcare vertical.
Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
In office 5 days/week
Final compensation may vary based on location, experience, and qualifications. This role is also eligible for equity, in accordance with company policy, and subject to board approval.
Compensation Range:
$80,000—$120,000 USD
Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.
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In Summary: The Customer Content Marketer is a customer content creator at Flip . The role is one for our eCom/Retail vertical and one for Healthcare vertical . We're looking for a person who is organized, a story teller, and a content creator . The initial focus of the content you will be creating is compelling case studies .
En Español: ¿Alguna vez llamó a su compañía de taxis local, proveedor de atención médica o marca favorita del comercio electrónico y tuvo una respuesta increíblemente buena de Voice AI? Eso es Flip. Cientos de marcas desde Brooklinen, Princess Polly y Hexclad Cookware, hasta Tory Burch, Belk y la NFL confían en Flip para tener millones de llamadas telefónicas con sus clientes cada año. Hemos construido nuestra empresa sobre la idea de que la mejor manera de crecer es tener una lista de referencia tan larga como nuestra lista de clientes, y una creencia constante de que el equipo es lo mejor que hemos construido. En este papel serás el que diga a los clientes cuál fue su punto de dolor, por qué implementaron Voice AI para la experiencia del cliente o paciente y cómo Flip está impulsando resultados en tiempo real en cada llamada. Estamos buscando una persona organizada, un narrador de historias y un creador de contenido. El enfoque inicial del contenido que vas a crear es estudios de caso convincentes que celebran a nuestros increíbles clientes y equipo. Usted contará historias reales que resaltan el impacto que Flip tiene en las empresas. Necesitará convertir la información proporcionada en una hoja de estudio de casos e entrevistas de video en clips sociales, videos de forma más larga, estudios de casos escritos y diapositivas de presentación para mostrar al mundo cómo Experiencia Cliente utiliza Flip para automatizar las llamadas rutinarias para poder centrarse en el trabajo humano y publicar contenidos cada semana. Se centrará en estudios de casos que permitan a nuestros clientes eCom/Retail o Healthcare contar su historia sobre el impacto del uso de Flip para la automatización vocal Crear vídeos atractivos y de alta calidad con los clientes y sus experiencias Flip y su impacto en su negocio Editar, cortar y pulir imágenes en contenido para detener el desplazamiento para LinkedIn, YouTube, X y nuestro sitio web Colaborar con nuestros equipos de marketing, ventas y soporte al cliente para capturar historias auténticas Experimentar con formatos, tendencias e ideas para mantener nuestro contenido fresco. Una habilidad para contar historias y conectar con la gente te importa el impacto Prueba de las habilidades de edición de video (Premiere Pro, CapCut o tu herramienta mágica favorita) Proficiente en Adobe Creative Suite Un ojo a lo que hace que los contenidos aparezcan en línea en todas las plataformas sociales principales La capacidad de organizar información, templar activos cuando sea apropiado y crear flujos de trabajo para garantizar la eficiencia Funciona rápidamente y deja de lado el ego Eagerness para usar herramientas de IA y utilizarlas para complementar su creatividad Un verdadero amor por las personas, creatividade y captura de buenas vibraciones Saber cómo es trabajar en una startup, y tener un impulso emprendedor Más sobre UsWe're internacional, se extiende en Estados Unidos, Reino Unido y Canadá Hemos recaudado $30 millones hasta la fecha. Rango de compensación: $80,000~$120,000 USD Nuestros clientes se extienden por todo el mundo, y también lo hacen nuestras oficinas. Flip está comprometido a proporcionar oportunidades de empleo iguales para todos los empleados, solicitantes e individuos cubiertos independientemente de las características protegidas. Queremos que nuestra empresa sea tan diversa e inclusiva como nuestros clientes. #J-18808-Ljbffr