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NYC Tourism + Conventions

UX Design Lead

NYC Tourism + Conventions, New York, New York, us, 10261

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ABOUT NYC TOURISM + CONVENTIONS New York City Tourism + Conventions is the official marketing, tourism and partnership organization for the City of New York, dedicated to maximizing travel and tourism opportunities throughout the five boroughs, building economic prosperity and spreading the positive image of New York City worldwide. NYCtourism.com is the official website of New York City reaching visitors when in their trip-planning stages and making sure they experience all that the City should offer during their trips. NYCtourism.com is also the home of key marketing programs including NYC Restaurant Week, Broadway Week and more.

POSITION SUMMARY As a Lead Designer (UI/UX) at NYC Tourism + Conventions, you will be responsible for designing compelling, efficient, and innovative digital experiences, mainly contributing to our web product, nyctourism.com.

The ideal candidate should have experience with all parts of the Design Thinking process. Specifically, you will focus on leveraging research and data to make design decisions, creating wireframes, low and high-fidelity mockups, and interactive prototypes for stakeholder approvals and developer handoffs, as well as usability testing designs. You will work closely with the Product team, developers, as well as the Creative and Digital departments to help with our digital marketing efforts. You will be expected to effectively communicate your design decisions and iterate based on stakeholder feedback.

RESPONSIBILITIES

Collaborate with the digital and creative teams to deliver human-centered designs for existing and new digital products, most importantly our consumer website, nyctourism.com.

Analyze and interpret data and user research to inform design decisions as well as complement insights with additional research (i.e. Competitive Analysis).

Generate wireframes, low and high-fidelity mockups, interactive prototypes, and behavioral specifications.

Conduct remote usability testing to validate design decisions before launch and on an ongoing basis post-launch.

Collaborate with digital and creative teams to generate and collect UX copy, brand assets, and photography.

Organize information and interactions based on targeted and personalized content.

Organize content and improve information architecture based on business needs, editorial needs, and user needs.

Iterate based on stakeholder feedback and deliver design requests to meet key timelines and milestones.

Constantly review analytics and KPIs and conduct usability testing to offer suggestions for improvement and refine the user experience.

QUALIFICATIONS

3-4 years of experience designing and testing UI/UX for responsive web/mobile/digital experiences.

An established portfolio of UI/UX case studies for web/mobile/digital experiences.

Experience and proficiency in Sketch and InVision. Experience in other Product Design tools like Sketch and Adobe XD is accepted, but Figma is strongly preferred.

Experience conducting remote usability testing (i.e. UserTesting).

Ability to facilitate collaborative design sessions (i.e. ideation brainstorms, design studios).

Passion for problem-solving, understanding user needs, and understanding business needs and requirements.

Strong communication skills and is team oriented.

Knowledge of basic HTML, CSS, JavaScript.

Benefits

Hybrid Schedule: 3 days in-office (Tues/Wed required + 1 flex day); Fridays remote.

Generous Time Off: PTO days and sick time.

Holidays: up to 12 paid company holidays, plus extended Winter Break.

Floating Holiday: 1 per year, front-loaded.

Healthcare: Premium medical, dental, and vision plans, plus HRA.

Retirement & Development: Retirement savings plan and professional development opportunities.

Perks: Cell phone credit to subsidize your plan, monthly commuter allowance.

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

NYC Tourism + Conventions Commitment to Diversity, Equality and Inclusion

Here at NYC Tourism + Conventions we are an equal opportunity employer, committed to our diversity and inclusiveness. We provide equal work opportunities for all and prohibit discrimination and harassment of any type. All qualified applicants will be considered without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to HRCulture@nyctourism.com letting us know the nature of your request.

If you think you might thrive in this environment, we would love to hear from you!

EOE

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