Ping Identity
Technical Writer III – Ping Identity
Join Ping Identity as a Technical Writer III. Ping Identity is a leading cloud identity platform that empowers users to shop, work, bank, and interact seamlessly without friction.
About Ping Identity Ping Identity is headquartered in Denver, Colorado and serves some of the Fortune 100. Our culture is built on digital freedom, protecting digital and individual identities, and celebrating diversity.
Responsibilities
Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core administrator and end‑user documentation.
Work effectively with a globally distributed team and stakeholders across time zones.
Deliver clear, concise, and user‑friendly documentation for IT administrators and end‑users.
Research and learn PingOne DaVinci and related products to ensure accurate, comprehensive content.
Translate complex technical concepts related to identity verification, MFA, and secure access into easily understandable content, including real‑life examples and use cases for PingID deployments.
Author in AsciiDoc within a Docs‑as‑Code environment using IntelliJ IDE and GitHub.
Follow the software development life cycle to anticipate and meet documentation needs.
Qualifications
4–7+ years of technical writing experience.
Experience documenting complex software, preferably identity‑and‑access‑management or security products.
Strong project management skills with the ability to meet deadlines independently.
Rapid learning of new, unfinished software.
Exposure to software development or Agile practices.
Experience with Jira, Confluence, or similar platforms.
Deep understanding of administrator and end‑user workflows.
Preferred Experience
Documenting AI/ML concepts in cybersecurity or identity verification.
Building, installing, configuring, and debugging client‑ and server‑side software.
Documenting IAM applications for power users and end‑users, especially authentication flows or provisioning.
Experience with iOS and Android mobile interfaces.
Direct experience with PingOne DaVinci, PingOne Protect, PingOne Verify, or other Ping Identity products.
Salary Salary Range: $96,500–$115,940. In Colorado, compensation is adjusted per the Equal Pay for Equal Work Act (SB 19‑085).
Benefits
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Education Reimbursement
Commuter Offset (specific locations)
Life at Ping Ping fosters a flexible, collaborative environment and values innovation and inclusivity.
We celebrate diversity, promote belonging through Employee Resource Groups, and offer competitive benefits and perks, including community volunteering.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
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About Ping Identity Ping Identity is headquartered in Denver, Colorado and serves some of the Fortune 100. Our culture is built on digital freedom, protecting digital and individual identities, and celebrating diversity.
Responsibilities
Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core administrator and end‑user documentation.
Work effectively with a globally distributed team and stakeholders across time zones.
Deliver clear, concise, and user‑friendly documentation for IT administrators and end‑users.
Research and learn PingOne DaVinci and related products to ensure accurate, comprehensive content.
Translate complex technical concepts related to identity verification, MFA, and secure access into easily understandable content, including real‑life examples and use cases for PingID deployments.
Author in AsciiDoc within a Docs‑as‑Code environment using IntelliJ IDE and GitHub.
Follow the software development life cycle to anticipate and meet documentation needs.
Qualifications
4–7+ years of technical writing experience.
Experience documenting complex software, preferably identity‑and‑access‑management or security products.
Strong project management skills with the ability to meet deadlines independently.
Rapid learning of new, unfinished software.
Exposure to software development or Agile practices.
Experience with Jira, Confluence, or similar platforms.
Deep understanding of administrator and end‑user workflows.
Preferred Experience
Documenting AI/ML concepts in cybersecurity or identity verification.
Building, installing, configuring, and debugging client‑ and server‑side software.
Documenting IAM applications for power users and end‑users, especially authentication flows or provisioning.
Experience with iOS and Android mobile interfaces.
Direct experience with PingOne DaVinci, PingOne Protect, PingOne Verify, or other Ping Identity products.
Salary Salary Range: $96,500–$115,940. In Colorado, compensation is adjusted per the Equal Pay for Equal Work Act (SB 19‑085).
Benefits
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Education Reimbursement
Commuter Offset (specific locations)
Life at Ping Ping fosters a flexible, collaborative environment and values innovation and inclusivity.
We celebrate diversity, promote belonging through Employee Resource Groups, and offer competitive benefits and perks, including community volunteering.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
#J-18808-Ljbffr