CoStar Group, Inc.
Partner Success Manager, Visual Lease
Job Description
OVERVIEW CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real‑estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar is on a mission to digitize the world’s real‑estate industry, empowering people to discover properties, insights and connections that improve their businesses and lives. For over 35 years we have lived and breathed the world of real‑estate information and online marketplaces, creating a language that has become standard in our industry and for our customers.
Job Description The Partner Success Manager (PSM) empowers corporate real‑estate brokers, lease‑administration teams, and accounting partners to deliver outstanding value to their clients through effective use of Visual Lease. The role focuses on partner enablement, adoption, and ongoing support to ensure partners drive customer outcomes and maximize the value from our products. The PSM acts as a trusted advisor, building strong relationships, facilitating knowledge sharing, and supporting partners in overcoming challenges.
Key Responsibilities
Partner Enablement & Development
Primary point of contact for assigned partners, focusing on their enablement and success.
Design and deliver onboarding, training, and certification programs tailored to lease management and lease accounting.
Develop resources and best practices to help partners position and implement solutions effectively for their clients.
Facilitate collaboration and knowledge sharing between partners and internal teams (product, engineering, customer success, etc.).
Help build joint strategic plans and partner scorecards to drive growth and maximize adoption and value.
Solution Adoption & Customer Success
Support partners in driving adoption of our technology solutions, ensuring alignment with client needs and success metrics.
Collaborate with product, marketing, and customer success teams to create enablement materials and campaigns.
Assist in organizing partner‑focused events, workshops, and webinars to foster learning and engagement.
Monitor deployment health and customer satisfaction with partner engagements; assess progress, identify risks, and create mitigation strategies.
Relationship Management
Build strong, trust‑based relationships with broker partners, lease admin teams, accounting partners, and customer success teams.
Act as a strategic advisor to partners, helping them navigate challenges and leverage available resources.
Gather feedback from partners to inform continuous improvement of enablement programs and product enhancements.
Participate in ongoing reviews of partner projects and create shared action plans for continual growth.
Performance & Reporting
Monitor and report on partner enablement activities, solution adoption, and customer success outcomes, providing regular updates to the Senior Manager of Customer Success.
Track KPIs such as partner engagement, training completion, solution deployment, and client satisfaction.
Collect partner feedback and share user insights internally to increase overall partner performance.
Basic Qualifications
Bachelor’s degree in business, real estate, accounting, or a related field from an accredited, not‑for‑profit, in‑person college/university.
4+ years of experience in partner enablement, customer success, professional services management, or technology partnerships within SaaS, corporate real estate, lease administration, or lease accounting.
Demonstrated success in developing and executing partner enablement programs.
Strong knowledge of corporate real‑estate workflows, lease‑management platforms, and accounting solutions.
Excellent communication, facilitation, and relationship‑building skills.
Analytical and detail‑oriented, with strong organizational skills and the ability to multitask.
Ability to work cross‑functionally in a fast‑paced, matrixed environment.
Willingness to travel up to 25% as needed for partner engagement and events.
Proven track record of commitment and success in previous employers.
Preferred Qualifications
Post‑graduate degree or advanced certifications (e.g., MBA, CPA).
Experience with real‑estate technology platforms, lease‑administration software, and accounting systems.
Familiarity with partner portals, CRM systems (e.g., Salesforce), and enablement platforms.
Strategic thinker with a passion for learning and helping others succeed.
Experience presenting complex solutions in an easy‑to‑understand manner.
What’s in it for you?
Generous compensation and performance‑based incentives.
Professional and academic growth through internal training and tuition reimbursement.
Comprehensive healthcare coverage: medical, vision, dental, prescription drug, life, legal, and supplementary insurance.
Virtual and in‑person mental health counseling services for individuals and families.
Commuter and parking benefits.
401(k) retirement plan with matching contributions.
Employee stock purchase plan.
Paid time off.
On‑site fitness center and/or reimbursed fitness‑center membership costs (location dependent).
Access to CoStar Group’s Diversity, Equity, & Inclusion employee resource groups.
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.
Equal Employment Opportunity CoStar Group is an Equal Employment Opportunity Employer. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. We are committed to creating a diverse environment and are proud to be an affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also comply with all fair employment practices regarding citizenship and immigration status.
We welcome all qualified candidates who are currently eligible to work full‑time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
#J-18808-Ljbffr
OVERVIEW CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real‑estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar is on a mission to digitize the world’s real‑estate industry, empowering people to discover properties, insights and connections that improve their businesses and lives. For over 35 years we have lived and breathed the world of real‑estate information and online marketplaces, creating a language that has become standard in our industry and for our customers.
Job Description The Partner Success Manager (PSM) empowers corporate real‑estate brokers, lease‑administration teams, and accounting partners to deliver outstanding value to their clients through effective use of Visual Lease. The role focuses on partner enablement, adoption, and ongoing support to ensure partners drive customer outcomes and maximize the value from our products. The PSM acts as a trusted advisor, building strong relationships, facilitating knowledge sharing, and supporting partners in overcoming challenges.
Key Responsibilities
Partner Enablement & Development
Primary point of contact for assigned partners, focusing on their enablement and success.
Design and deliver onboarding, training, and certification programs tailored to lease management and lease accounting.
Develop resources and best practices to help partners position and implement solutions effectively for their clients.
Facilitate collaboration and knowledge sharing between partners and internal teams (product, engineering, customer success, etc.).
Help build joint strategic plans and partner scorecards to drive growth and maximize adoption and value.
Solution Adoption & Customer Success
Support partners in driving adoption of our technology solutions, ensuring alignment with client needs and success metrics.
Collaborate with product, marketing, and customer success teams to create enablement materials and campaigns.
Assist in organizing partner‑focused events, workshops, and webinars to foster learning and engagement.
Monitor deployment health and customer satisfaction with partner engagements; assess progress, identify risks, and create mitigation strategies.
Relationship Management
Build strong, trust‑based relationships with broker partners, lease admin teams, accounting partners, and customer success teams.
Act as a strategic advisor to partners, helping them navigate challenges and leverage available resources.
Gather feedback from partners to inform continuous improvement of enablement programs and product enhancements.
Participate in ongoing reviews of partner projects and create shared action plans for continual growth.
Performance & Reporting
Monitor and report on partner enablement activities, solution adoption, and customer success outcomes, providing regular updates to the Senior Manager of Customer Success.
Track KPIs such as partner engagement, training completion, solution deployment, and client satisfaction.
Collect partner feedback and share user insights internally to increase overall partner performance.
Basic Qualifications
Bachelor’s degree in business, real estate, accounting, or a related field from an accredited, not‑for‑profit, in‑person college/university.
4+ years of experience in partner enablement, customer success, professional services management, or technology partnerships within SaaS, corporate real estate, lease administration, or lease accounting.
Demonstrated success in developing and executing partner enablement programs.
Strong knowledge of corporate real‑estate workflows, lease‑management platforms, and accounting solutions.
Excellent communication, facilitation, and relationship‑building skills.
Analytical and detail‑oriented, with strong organizational skills and the ability to multitask.
Ability to work cross‑functionally in a fast‑paced, matrixed environment.
Willingness to travel up to 25% as needed for partner engagement and events.
Proven track record of commitment and success in previous employers.
Preferred Qualifications
Post‑graduate degree or advanced certifications (e.g., MBA, CPA).
Experience with real‑estate technology platforms, lease‑administration software, and accounting systems.
Familiarity with partner portals, CRM systems (e.g., Salesforce), and enablement platforms.
Strategic thinker with a passion for learning and helping others succeed.
Experience presenting complex solutions in an easy‑to‑understand manner.
What’s in it for you?
Generous compensation and performance‑based incentives.
Professional and academic growth through internal training and tuition reimbursement.
Comprehensive healthcare coverage: medical, vision, dental, prescription drug, life, legal, and supplementary insurance.
Virtual and in‑person mental health counseling services for individuals and families.
Commuter and parking benefits.
401(k) retirement plan with matching contributions.
Employee stock purchase plan.
Paid time off.
On‑site fitness center and/or reimbursed fitness‑center membership costs (location dependent).
Access to CoStar Group’s Diversity, Equity, & Inclusion employee resource groups.
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.
Equal Employment Opportunity CoStar Group is an Equal Employment Opportunity Employer. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. We are committed to creating a diverse environment and are proud to be an affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also comply with all fair employment practices regarding citizenship and immigration status.
We welcome all qualified candidates who are currently eligible to work full‑time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
#J-18808-Ljbffr