Crossbridge Hospice, LLC
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Crossbridge Hospice, LLC provided pay range This range is provided by Crossbridge Hospice, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $20.82/hr - $26.15/hr
At Crossbridge Hospice, we believe a job is a good fit when the role aligns with your personal values, reflects your interests, utilizes your strengths, and provides opportunities for development and growth. We are committed to cultivating a workplace where people feel empowered to thrive. By matching individuals with roles that resonate with their purpose and aspirations, we foster a community driven by authenticity, innovation, and shared growth. We believe that when people bring their whole selves to work, remarkable things happen—for our teams, our patients and their families, and the communities we serve.
Role Description The Intake & Authorization Specialist serves as a vital liaison between local site leadership and payors. This role is responsible for coordinating and processing all new referrals, incoming transfers, and both initial and ongoing authorizations. Key responsibilities include verifying insurance coverage, accurately entering patient demographic and billing information, and submitting insurance authorization requests promptly and precisely in accordance with payor requirements.
Key Competencies
Customer‑Centric Mindset: Demonstrates a strong commitment to delivering exceptional service and support to patients and internal stakeholders.
Organizational & Prioritization Skills: Effectively manages multiple tasks and deadlines in a fast‑paced environment.
Problem Solving: Identifies issues proactively and implements practical solutions.
Solution‑Focused Approach: Maintains a forward‑thinking attitude, focusing on outcomes and continuous improvement.
Duties & Responsibilities
Verify and accurately interpret patient benefits via online portals or telephone.
Timely and accurately enter all demographic, billing and authorization information in the electronic medical records system.
Complete all necessary tasks required to submit, re‑submit or finalize pending authorizations within payor guideline; subsequently update billing system with relevant changes to authorization details.
Complete all intake and authorization related workflow tasks as required.
Track and follow up on all re‑authorizations in same manner as initial authorization.
Respond to all email and phone requests in a timely and professional manner.
Serve as subject‑matter expert for insurance authorization and verification.
Complete and submit Medicaid enrollment forms for Hospice Medicaid patients.
Maintain high‑level confidentiality to sensitive data, HIPAA, etc.
Required Skills
Familiar with multi‑state insurance verification and authorization requirements; ability to research and maintain requirements when needed.
Ability to interpret insurance and clinical records and related documentation for purpose of obtaining authorizations.
Organizational and time‑management skills, as evidenced by capacity to prioritize multiple tasks.
Clear understanding of Microsoft Excel and Outlook.
Ability to work in fast‑paced environment.
Strong accountability in a team environment.
Work independently and exercise sound judgment in interactions with physicians, payors, and patients and their families if required.
Education / Training Required
High School Diploma.
3 years of experience related to healthcare registration, intake, insurance verification and/or billing.
Education / Training Preferred
Additional coursework in healthcare administration, billing or medical terminology.
Knowledge of clinical terminology and coding.
General understanding of revenue cycle with an emphasis on billing, coding, charge capture and reimbursement.
Internal Contacts
Office Leadership.
Billing.
External Contacts
Insurance Companies.
Supervision Provided By
Authorization Manager.
Seniority Level
Mid‑Senior level.
Employment Type
Full‑time.
Job Function
Other.
Industries
Home Health Care Services.
Referrals increase your chances of interviewing at Crossbridge Hospice, LLC by 2x.
Get notified about new Intake Specialist jobs in Franklin, TN.
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Crossbridge Hospice, LLC provided pay range This range is provided by Crossbridge Hospice, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $20.82/hr - $26.15/hr
At Crossbridge Hospice, we believe a job is a good fit when the role aligns with your personal values, reflects your interests, utilizes your strengths, and provides opportunities for development and growth. We are committed to cultivating a workplace where people feel empowered to thrive. By matching individuals with roles that resonate with their purpose and aspirations, we foster a community driven by authenticity, innovation, and shared growth. We believe that when people bring their whole selves to work, remarkable things happen—for our teams, our patients and their families, and the communities we serve.
Role Description The Intake & Authorization Specialist serves as a vital liaison between local site leadership and payors. This role is responsible for coordinating and processing all new referrals, incoming transfers, and both initial and ongoing authorizations. Key responsibilities include verifying insurance coverage, accurately entering patient demographic and billing information, and submitting insurance authorization requests promptly and precisely in accordance with payor requirements.
Key Competencies
Customer‑Centric Mindset: Demonstrates a strong commitment to delivering exceptional service and support to patients and internal stakeholders.
Organizational & Prioritization Skills: Effectively manages multiple tasks and deadlines in a fast‑paced environment.
Problem Solving: Identifies issues proactively and implements practical solutions.
Solution‑Focused Approach: Maintains a forward‑thinking attitude, focusing on outcomes and continuous improvement.
Duties & Responsibilities
Verify and accurately interpret patient benefits via online portals or telephone.
Timely and accurately enter all demographic, billing and authorization information in the electronic medical records system.
Complete all necessary tasks required to submit, re‑submit or finalize pending authorizations within payor guideline; subsequently update billing system with relevant changes to authorization details.
Complete all intake and authorization related workflow tasks as required.
Track and follow up on all re‑authorizations in same manner as initial authorization.
Respond to all email and phone requests in a timely and professional manner.
Serve as subject‑matter expert for insurance authorization and verification.
Complete and submit Medicaid enrollment forms for Hospice Medicaid patients.
Maintain high‑level confidentiality to sensitive data, HIPAA, etc.
Required Skills
Familiar with multi‑state insurance verification and authorization requirements; ability to research and maintain requirements when needed.
Ability to interpret insurance and clinical records and related documentation for purpose of obtaining authorizations.
Organizational and time‑management skills, as evidenced by capacity to prioritize multiple tasks.
Clear understanding of Microsoft Excel and Outlook.
Ability to work in fast‑paced environment.
Strong accountability in a team environment.
Work independently and exercise sound judgment in interactions with physicians, payors, and patients and their families if required.
Education / Training Required
High School Diploma.
3 years of experience related to healthcare registration, intake, insurance verification and/or billing.
Education / Training Preferred
Additional coursework in healthcare administration, billing or medical terminology.
Knowledge of clinical terminology and coding.
General understanding of revenue cycle with an emphasis on billing, coding, charge capture and reimbursement.
Internal Contacts
Office Leadership.
Billing.
External Contacts
Insurance Companies.
Supervision Provided By
Authorization Manager.
Seniority Level
Mid‑Senior level.
Employment Type
Full‑time.
Job Function
Other.
Industries
Home Health Care Services.
Referrals increase your chances of interviewing at Crossbridge Hospice, LLC by 2x.
Get notified about new Intake Specialist jobs in Franklin, TN.
#J-18808-Ljbffr