Wayfair
Sr. Associate, Learning Experience Designer
Learning Experience Designer at the Wayfair Global Service LXD team. In this role you will create and maintain impactful training programs across all aspects of Customer Service & Sales with a strong emphasis on continuous learning and measurable performance outcomes.
What You’ll Do
Strategically partner with stakeholders and subject matter experts across the global Service & Sales organization to identify and address critical training needs.
Design and develop innovative learning solutions using advanced adult‑learning principles and systematic instructional design methodologies.
Develop and update content and curricula that directly support the competency models for each Service role.
Lead medium‑to‑large‑scale content projects using project‑management tools. Demonstrate Articulate Storyline expertise to create interactive, highly engaging content and experience with AI Assist in Articulate.
Design microlearning, videos, job aids, simulations, assessments and create dynamic Digital Adoption Assets using WalkMe for service support and proactive campaigns.
Lead the integration of AI across the LXD process from content creation, assessment design to workflow automation, delivering scalable, future‑ready learning solutions.
Work effectively with multicultural, virtual teams to deliver consistent, high‑quality solutions across regions.
What You’ll Need
Proven track record in a call center learning and development environment.
Minimum 2+ years of developing self‑directed learning content.
Expertise in curating and developing learning content across ILT, VILT, and self‑paced modalities.
Experience in using Generative AI for creation of video learning materials (Synthesia or similar).
Advanced Axonify expertise, including topic/KLP design and analytics to drive content strategy and continuous improvement.
WalkMe implementation experience with smart walkthroughs and proactive campaigns.
Articulate Storyline mastery for creating interactive, visually compelling modules.
Strong project management, stakeholder engagement, and storytelling skills.
Deep knowledge of ADDIE/SAM and adult learning theories. Experience evaluating training using frameworks such as Kirkpatrick.
Ability to manage multiple priorities and deliver solutions in a fast‑moving, agile environment.
Preferred Qualifications
Advanced degree in Education, Learning & Development, or related field.
Knowledge of agile methodologies and product development cycles (Plan, Discover, Build, Adopt).
Equal Opportunity and Disability Statement Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.
About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( https://www.wayfair.com/careers/privacy ). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
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What You’ll Do
Strategically partner with stakeholders and subject matter experts across the global Service & Sales organization to identify and address critical training needs.
Design and develop innovative learning solutions using advanced adult‑learning principles and systematic instructional design methodologies.
Develop and update content and curricula that directly support the competency models for each Service role.
Lead medium‑to‑large‑scale content projects using project‑management tools. Demonstrate Articulate Storyline expertise to create interactive, highly engaging content and experience with AI Assist in Articulate.
Design microlearning, videos, job aids, simulations, assessments and create dynamic Digital Adoption Assets using WalkMe for service support and proactive campaigns.
Lead the integration of AI across the LXD process from content creation, assessment design to workflow automation, delivering scalable, future‑ready learning solutions.
Work effectively with multicultural, virtual teams to deliver consistent, high‑quality solutions across regions.
What You’ll Need
Proven track record in a call center learning and development environment.
Minimum 2+ years of developing self‑directed learning content.
Expertise in curating and developing learning content across ILT, VILT, and self‑paced modalities.
Experience in using Generative AI for creation of video learning materials (Synthesia or similar).
Advanced Axonify expertise, including topic/KLP design and analytics to drive content strategy and continuous improvement.
WalkMe implementation experience with smart walkthroughs and proactive campaigns.
Articulate Storyline mastery for creating interactive, visually compelling modules.
Strong project management, stakeholder engagement, and storytelling skills.
Deep knowledge of ADDIE/SAM and adult learning theories. Experience evaluating training using frameworks such as Kirkpatrick.
Ability to manage multiple priorities and deliver solutions in a fast‑moving, agile environment.
Preferred Qualifications
Advanced degree in Education, Learning & Development, or related field.
Knowledge of agile methodologies and product development cycles (Plan, Discover, Build, Adopt).
Equal Opportunity and Disability Statement Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.
About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( https://www.wayfair.com/careers/privacy ). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
#J-18808-Ljbffr