Community Manager Job at South Piedmont Community College in Polkton

The Community Manager is a full-time position located at the Center for Entrepreneurship (CFE) on South Piedmont’s Old Charlotte Highway Campus in Monroe, NC. The CFE is a vibrant, inclusive co-working space that fosters innovation and entrepreneurship in Union and surrounding counties. Under the supervision of the Director of Small Business and Entrepreneurship, the Community Manager is responsible for growing community, creating a great experience for CFE members, and ensuring the smooth operation of the co‑working space. Comprehensive Benefits Package to include health insurance with the NC State Health Plan for Teachers and State Employees, retirement benefits through the NC Retirement System, Paid Time Off, and a supplemental cafeteria plan. Community Management Create a friendly environment to facilitate high member satisfaction Execute initiatives to create connections between members. These include targeted member introductions, running networking events, and managing communications within the space and through digital vehicles Seek out information about the business and personal objectives of tenant organizations and their individual members Resolve issues between members quickly and in a manner that diffuses tension Effectively communicate the Center for Entrepreneurship’s membership plans and guidelines Conduct new member onboarding and member moves out of the space Conduct thorough orientation for each new member Ensure that new members understand our culture dynamics, house rules and mission Utilize a variety of coworking software applications to manage the space, meeting room bookings, digital communications and membership status Expertly manage our member management software to ensure accurate member records and timely member billing and payment Events Planning and Execution Build a quarterly calendar of programs & events that engage all stakeholders: Current members: Educational & appreciation events Support planning and execution of large annual events with leadership Plan and execute events within established budget guidelines Oversee the event execution itself, from set-up, catering, smooth event check‑in process to cleanup Track attendance to build sales pipeline Sales and Marketing Collaborate with the Director to set and meet sales and occupancy targets Respond to all inquiries quickly and follow up frequently Actively seek new members, meeting room users and event attendees Conduct tours for prospective members Assist marketing efforts by contributing content, graphics and ideas for newsletters, social media and other promotional channels Engage with the local community by attending relevant events they are hosting Identify outside organizers and encourage them to use our meeting spaces Facilitate the creation of new member accounts & manage billing Make recommendations to leadership about new features, perks or amenities that will entice members Facilities and Space Management Ensure that all amenities are available when members and guests arrive and throughout the day Setup meeting rooms according to client specifications, break down, and reset Set up and maintain beverage service for meeting room bookings Maintain availability of key facilities assets (Wi‑Fi, kitchen, printers/copiers) Keep members aware of facilities issues that may impact them Submit maintenance tickets for repairs to the facility and key equipment Ensure the space is clean and well‑kept Required Qualifications Bachelor’s degree or equivalent years of relevant job experience 2-4 years’ experience with increasing responsibility in hospitality, sales or customer service Excellent, written and verbal communication in a professional setting Strong technical proficiency with the ability to operate, manage, and troubleshoot co‑working related hardware and software systems A high level of ethics, empathy and reliability Active listener with strong follow‑through and responsiveness Ability to think on feet under pressure and self‑motivate during downtime Demonstrated project management skills Passion for supporting entrepreneurs and advancing economic development Flexible availability, including occasional evening or weekend events Preferred Qualifications Basic graphic design skills Experience in startup environment Ability to speak additional language South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job related criteria without reference to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. Applicants are requested to complete questions at the end of the online application process that are strictly voluntary. Answers to these questions will not be provided to the hiring manager, selection committee, or any other employees of South Piedmont other than the Human Resources Office. The Human Resources Office uses this information to maintain accurate confidential records on the composition of each applicant pool. If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resources Office. #J-18808-Ljbffr