ActioNet, Inc.
Unified Communications Analyst -Subject Matter Expert
ActioNet, Inc., Vienna, Virginia, United States, 22184
Unified Communications Analyst – Subject Matter Expert
Join to apply for the
Unified Communications Analyst – Subject Matter Expert
role at
ActioNet, Inc.
Location: On Site – Vienna, VA | Clearance: Top Secret (TS)/SCI
Position Overview This exciting opportunity centers on providing comprehensive telecommunications support to the FBI. As a Telecommunications Support Technician, you will play a critical role in the daily operations and maintenance of the FBI’s complex Avaya telecommunication systems and related infrastructure. Your responsibilities include hands‑on technical operations, responsive user support, and training within a dynamic, mission‑critical federal environment. You will interact regularly with both internal FBI personnel and external vendors to ensure optimal performance of telecom systems, support mission‑essential events, secure communications, and classified operations.
Responsibilities
Perform daily operation and maintenance tasks on the TSC’s Avaya telecommunication systems and all connected components.
Track, issue, return, configure, and troubleshoot the FBI’s smart phones.
Communicate with headquarters telecommunications personnel and external vendors for support and service requirements.
Assist TSC personnel with utilization of Avaya equipment, MS Teams, and MS Skype applications.
Provide training to TSC personnel on Avaya, MS Teams, and MS Skype applications.
Join, participate in, and support users of unclassified, secret, and top‑secret SCI classified telecommunications equipment.
Monitor the TSC work ticketing system for support requests and respond to tickets accordingly.
Collaborate with the TSC Senior Audio Visual Technician on projects that require both telecom and AV support.
Participate in departmental cross‑training efforts as both instructor and trainee; manage special projects as required.
Assist with other duties as assigned in the unit.
Correct malfunctions by testing, analyzing, and restoring telecom systems to full capacity.
Provide excellent customer service, be highly organized, and able to multi‑task.
Produce professional documentation and written communications with proper spelling, grammar, and formatting.
Required Qualifications
Subject‑matter expert level extensive knowledge and experience operating, programming, and troubleshooting the Avaya CS1000 PBX, MCM call center system, Telstrat telephone recording system, call‑pilot voicemail system, PRI circuit equipment, and associated equipment and circuits.
Extensive knowledge and experience utilizing Microsoft Teams and Microsoft Skype for Business for video teleconferencing in both conference rooms and individual workstations.
Extensive knowledge and experience training end users in the proper use of telco equipment, including Avaya phones, MS Teams, and MS Skype.
Familiarity with basic IP network administration and operations concepts required to troubleshoot Voice‑over‑IP telephone systems.
Knowledge and experience utilizing, configuring, and troubleshooting mobile telephones.
Experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) for daily tasks.
Experience operating, programming, and troubleshooting the Avaya CS1000 PBX, MCM call center system, Telstrat telephone recording system, call‑pilot voicemail system, and associated equipment and circuits.
Knowledge of Microsoft Teams and Skype for Business for video teleconferencing.
Preferred Experience
Minimum of five (5) years of experience operating, programming, and troubleshooting the Avaya CS1000 PBX, MCM call center system, Telstrat telephone recording system, and associated equipment and circuits.
Minimum of two (2) years’ experience utilizing Microsoft Teams and Skype for Business for video teleconferencing.
About ActioNet ActioNet is a CMMI‑DEV Level 4, CMMI‑SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI‑certified, woman‑owned IT solutions provider. With 26+ years of stellar past performance, ActioNet is the premier trusted innovator in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services.
EEO Statement ActioNet is an equal‑opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
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Unified Communications Analyst – Subject Matter Expert
role at
ActioNet, Inc.
Location: On Site – Vienna, VA | Clearance: Top Secret (TS)/SCI
Position Overview This exciting opportunity centers on providing comprehensive telecommunications support to the FBI. As a Telecommunications Support Technician, you will play a critical role in the daily operations and maintenance of the FBI’s complex Avaya telecommunication systems and related infrastructure. Your responsibilities include hands‑on technical operations, responsive user support, and training within a dynamic, mission‑critical federal environment. You will interact regularly with both internal FBI personnel and external vendors to ensure optimal performance of telecom systems, support mission‑essential events, secure communications, and classified operations.
Responsibilities
Perform daily operation and maintenance tasks on the TSC’s Avaya telecommunication systems and all connected components.
Track, issue, return, configure, and troubleshoot the FBI’s smart phones.
Communicate with headquarters telecommunications personnel and external vendors for support and service requirements.
Assist TSC personnel with utilization of Avaya equipment, MS Teams, and MS Skype applications.
Provide training to TSC personnel on Avaya, MS Teams, and MS Skype applications.
Join, participate in, and support users of unclassified, secret, and top‑secret SCI classified telecommunications equipment.
Monitor the TSC work ticketing system for support requests and respond to tickets accordingly.
Collaborate with the TSC Senior Audio Visual Technician on projects that require both telecom and AV support.
Participate in departmental cross‑training efforts as both instructor and trainee; manage special projects as required.
Assist with other duties as assigned in the unit.
Correct malfunctions by testing, analyzing, and restoring telecom systems to full capacity.
Provide excellent customer service, be highly organized, and able to multi‑task.
Produce professional documentation and written communications with proper spelling, grammar, and formatting.
Required Qualifications
Subject‑matter expert level extensive knowledge and experience operating, programming, and troubleshooting the Avaya CS1000 PBX, MCM call center system, Telstrat telephone recording system, call‑pilot voicemail system, PRI circuit equipment, and associated equipment and circuits.
Extensive knowledge and experience utilizing Microsoft Teams and Microsoft Skype for Business for video teleconferencing in both conference rooms and individual workstations.
Extensive knowledge and experience training end users in the proper use of telco equipment, including Avaya phones, MS Teams, and MS Skype.
Familiarity with basic IP network administration and operations concepts required to troubleshoot Voice‑over‑IP telephone systems.
Knowledge and experience utilizing, configuring, and troubleshooting mobile telephones.
Experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) for daily tasks.
Experience operating, programming, and troubleshooting the Avaya CS1000 PBX, MCM call center system, Telstrat telephone recording system, call‑pilot voicemail system, and associated equipment and circuits.
Knowledge of Microsoft Teams and Skype for Business for video teleconferencing.
Preferred Experience
Minimum of five (5) years of experience operating, programming, and troubleshooting the Avaya CS1000 PBX, MCM call center system, Telstrat telephone recording system, and associated equipment and circuits.
Minimum of two (2) years’ experience utilizing Microsoft Teams and Skype for Business for video teleconferencing.
About ActioNet ActioNet is a CMMI‑DEV Level 4, CMMI‑SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI‑certified, woman‑owned IT solutions provider. With 26+ years of stellar past performance, ActioNet is the premier trusted innovator in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services.
EEO Statement ActioNet is an equal‑opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
#J-18808-Ljbffr