Circa - IPG DXTRA
Hospitality Director, Market & Guest Communications (Soccer) (Contract)
Circa - IPG DXTRA, Charlotte, North Carolina, United States, 28245
Hospitality Director, Market & Guest Communications (Soccer) (Contract)
Atlanta, Georgia, United States; Beijing, China; Century City, California, United States; Charlotte, North Carolina, United States; New York, New York, United States; Stamford, Connecticut, United States; United States of America
We’re seeking a dynamic and meticulous Market & Guest Communications Director to coordinate all communications that engage clients and their guests, manage expectations, and enhance the overall guest experience across one of our clients’ FIFA World Cup hospitality programs. This role is at the operational backbone of guest engagement, ensuring every touchpoint reflects excellence & precision. You’ll oversee communications, service delivery, and guest journey planning for a high‑profile client. You’ll work closely with our in‑house Strategy Operations team and leverage our customized GMS to manage package orders, communications, track preferences, and ensure seamless execution from invitation to post‑event follow‑up.
Track market package orders & support post event financial reconciliation
Develop and execute tailored communication strategies for VIPs, clients, and guests across multiple channels (GMS, email, Guest App, SMS, WhatsApp & other platform messaging)
Serve as the primary point of contact for markets and guest inquiries, preferences, and special requests
Craft compelling messaging that reflects brand tone and event objectives across all guest communications
Collaborate with Strategy Operations to ensure customized GMS fulfills all client requirements including, but not limited to guest lists, itineraries, RSVPs, seating, transportation, accommodation, and communications
Ensure data accuracy and integrity across all touchpoints
Implement & generate feedback system, real‑time issue resolution protocols & post‑event reporting
Oversee workforce communications, providing clear guidelines for official accreditation submission, offering ongoing support and delivering detailed instructions for collection processes
Contribute to cross‑functional planning and execution of guest operational flows, by keeping client informed with the latest operational updates
Collaborate with all support workstreams as required, including ticketing, accounting, legal, finance, transportation and accommodation
Collect and contribute content to support the creation of guest communication materials, aimed at informing clients and their guests of VIP hospitality program logistical details & key operational information (pre‑departure information, Guest App, itineraries)
Identify, organize, and elevate client & guest requests to other support departments as needed
Monitor last minute changes during event time and inform operational workstreams
Contract Dates: January to August 31, 2026 Contract Type: W-2 Employment
L5: This position pays an annualized rate of $100,000 and is not eligible for overtime.
Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.
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We’re seeking a dynamic and meticulous Market & Guest Communications Director to coordinate all communications that engage clients and their guests, manage expectations, and enhance the overall guest experience across one of our clients’ FIFA World Cup hospitality programs. This role is at the operational backbone of guest engagement, ensuring every touchpoint reflects excellence & precision. You’ll oversee communications, service delivery, and guest journey planning for a high‑profile client. You’ll work closely with our in‑house Strategy Operations team and leverage our customized GMS to manage package orders, communications, track preferences, and ensure seamless execution from invitation to post‑event follow‑up.
Track market package orders & support post event financial reconciliation
Develop and execute tailored communication strategies for VIPs, clients, and guests across multiple channels (GMS, email, Guest App, SMS, WhatsApp & other platform messaging)
Serve as the primary point of contact for markets and guest inquiries, preferences, and special requests
Craft compelling messaging that reflects brand tone and event objectives across all guest communications
Collaborate with Strategy Operations to ensure customized GMS fulfills all client requirements including, but not limited to guest lists, itineraries, RSVPs, seating, transportation, accommodation, and communications
Ensure data accuracy and integrity across all touchpoints
Implement & generate feedback system, real‑time issue resolution protocols & post‑event reporting
Oversee workforce communications, providing clear guidelines for official accreditation submission, offering ongoing support and delivering detailed instructions for collection processes
Contribute to cross‑functional planning and execution of guest operational flows, by keeping client informed with the latest operational updates
Collaborate with all support workstreams as required, including ticketing, accounting, legal, finance, transportation and accommodation
Collect and contribute content to support the creation of guest communication materials, aimed at informing clients and their guests of VIP hospitality program logistical details & key operational information (pre‑departure information, Guest App, itineraries)
Identify, organize, and elevate client & guest requests to other support departments as needed
Monitor last minute changes during event time and inform operational workstreams
Contract Dates: January to August 31, 2026 Contract Type: W-2 Employment
L5: This position pays an annualized rate of $100,000 and is not eligible for overtime.
Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.
#J-18808-Ljbffr