Ursus
JOB TITLE: Trust & Safety Content Analyst
LOCATION: Onsite in Tempe, AZ
DURATION: 12 months
RATE RANGE: $35-45/hour
The Investigation Specialist plays a vital role in protecting the brand integrity of our client's sites and apps that engage directly with users.
Implement industry-leading trust and safety measures to safeguard our user communities
Develop innovative strategies to enhance community well-being.
Foster deeper engagement within user communities and promote exploration of our diverse content offerings.
We strive to work closely with internal and external partners to drive Trust & Safety priorities, including developing and communicating content policy stances on a variety of topics, and establishing a cohesive content moderation schema across businesses. You will be able to pose relevant questions, and answer them by collecting, analyzing and interpreting content.
As a Trust and Safety Content Analyst, you will play a vital role in maintaining the integrity and security of our platforms. Your responsibilities will include reviewing user-generated content and conducting thorough investigations into potential violations of our community guidelines and policies. By working closely with cross-functional teams, you will contribute to creating a safe, respectful, and inclusive environment for all users.
RESPONSIBILITIES
Content Monitoring: Regularly review user-generated content on our platforms including text, images, videos, and other media to ensure adherence to community guidelines and policies.
Escalate Items for Investigation: Perform preliminary investigations during content review and elevate medium and high risk scenarios.
Policy Enforcement: Apply company policies consistently and fairly to determine appropriate actions, such as content removal, user warnings, or account suspensions.
Documentation and Reporting: Record investigation outcomes and actions taken, prepare comprehensive reports for internal stakeholders, and maintain detailed records of all cases.
Collaboration: Partner with cross-functional teams including Legal, Customer Support, and Product to resolve complex cases and enhance platform safety.
Trend Identification: Monitor and analyze emerging trends in user behavior to proactively identify potential risks and recommend policy improvements.
QUALIFICATIONS Desired Qualifications:
Demonstrated experience in content moderation, investigations, or a similar role.
Strong analytical and problem-solving skills with a keen attention to detail.
Exceptional written and verbal communication abilities.
Capability to handle sensitive and potentially distressing content with professionalism and discretion.
Proven ability to maintain objectivity when managing sensitive or impactful content.
Adept at working independently and collaboratively in a dynamic, fast-paced environment.
Strong ethical judgment and a commitment to upholding community standards.
Nice to Have Qualifications
Experience in digital forensics or online investigations.
Understanding of legal and regulatory frameworks related to online content.
Proven ability to manage and evaluate diverse content types across various mediums.
Familiarity with social media platforms and the dynamics of online communities.
BENEFITS SUMMARY Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
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Implement industry-leading trust and safety measures to safeguard our user communities
Develop innovative strategies to enhance community well-being.
Foster deeper engagement within user communities and promote exploration of our diverse content offerings.
We strive to work closely with internal and external partners to drive Trust & Safety priorities, including developing and communicating content policy stances on a variety of topics, and establishing a cohesive content moderation schema across businesses. You will be able to pose relevant questions, and answer them by collecting, analyzing and interpreting content.
As a Trust and Safety Content Analyst, you will play a vital role in maintaining the integrity and security of our platforms. Your responsibilities will include reviewing user-generated content and conducting thorough investigations into potential violations of our community guidelines and policies. By working closely with cross-functional teams, you will contribute to creating a safe, respectful, and inclusive environment for all users.
RESPONSIBILITIES
Content Monitoring: Regularly review user-generated content on our platforms including text, images, videos, and other media to ensure adherence to community guidelines and policies.
Escalate Items for Investigation: Perform preliminary investigations during content review and elevate medium and high risk scenarios.
Policy Enforcement: Apply company policies consistently and fairly to determine appropriate actions, such as content removal, user warnings, or account suspensions.
Documentation and Reporting: Record investigation outcomes and actions taken, prepare comprehensive reports for internal stakeholders, and maintain detailed records of all cases.
Collaboration: Partner with cross-functional teams including Legal, Customer Support, and Product to resolve complex cases and enhance platform safety.
Trend Identification: Monitor and analyze emerging trends in user behavior to proactively identify potential risks and recommend policy improvements.
QUALIFICATIONS Desired Qualifications:
Demonstrated experience in content moderation, investigations, or a similar role.
Strong analytical and problem-solving skills with a keen attention to detail.
Exceptional written and verbal communication abilities.
Capability to handle sensitive and potentially distressing content with professionalism and discretion.
Proven ability to maintain objectivity when managing sensitive or impactful content.
Adept at working independently and collaboratively in a dynamic, fast-paced environment.
Strong ethical judgment and a commitment to upholding community standards.
Nice to Have Qualifications
Experience in digital forensics or online investigations.
Understanding of legal and regulatory frameworks related to online content.
Proven ability to manage and evaluate diverse content types across various mediums.
Familiarity with social media platforms and the dynamics of online communities.
BENEFITS SUMMARY Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
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