Experiture
Technical Writer and Help Documentation Specialist – SaaS Marketing
Experiture, Hewlett, New York, United States, 11557
About Experiture Experiture is a leading provider of innovative digital marketing solutions, specializing in multichannel marketing platforms that empower businesses to engage with their customers effectively. Our platform offers comprehensive marketing automation, personalized campaigns, data analytics, and seamless integration with various marketing tools. We are seeking a talented Technical Writer to join our team and contribute to the success of our clients and users. Role Overview We are looking for an experiencedTechnical Writer and Help Documentation Specialistwho will be responsible for creating clear, concise, and user-friendly documentation for our marketing software platform. The ideal candidate will have deep experience in technical writing within the marketing software industry, preferably with products similar to Experiture. You will work closely with our product development, engineering, and customer success teams to produce high-quality documentation that enhances the user experience and supports our clients in achieving their marketing goals. Key Responsibilities
Documentation Development
Create and Maintain User Manuals
Develop comprehensive user guides, manuals, and online help documentation for our software platform. Update documentation regularly to reflect new features, updates, and enhancements.
Develop Tutorials and How-To Guides
Produce step-by-step tutorials, quick-start guides, and best practice documents to assist users in leveraging the platform effectively. Create content that caters to users with varying levels of technical expertise.
Online Help and Knowledge Base Management
Manage and update the online help system and knowledge base. Ensure that help content is easily accessible, searchable, and organized logically.
Content Creation
Technical Writing
Write clear, concise, and accurate technical content that simplifies complex concepts. Ensure consistency in terminology, style, and branding across all documentation.
Visual Content
Create diagrams, screenshots, and other visual aids to enhance understanding. Collaborate with designers to produce videos or interactive tutorials if needed.
Collaboration and Communication
Cross-Functional Collaboration
Work closely with product managers, developers, and QA teams to understand product features and functionalities. Participate in product meetings and sprint reviews to stay informed about upcoming changes.
User Feedback Integration
Gather feedback from users, customer support, and sales teams to identify documentation needs and areas for improvement. Incorporate feedback into documentation updates to enhance user satisfaction.
Quality Assurance
Review and Editing
Proofread and edit documentation for clarity, grammar, and accuracy. Ensure all content meets high-quality standards and aligns with company guidelines.
Documentation Standards
Develop and maintain documentation templates and style guides. Implement best practices for technical writing and content organization.
Tools and Technology
Documentation Tools
Utilize industry-standard tools for documentation creation and management (e.g., MadCap Flare, Adobe RoboHelp, Confluence). Leverage content management systems and version control tools (e.g., Git) as needed.
SEO and Accessibility
Optimize online content for search engines to improve discoverability. Ensure documentation is accessible to users with disabilities, following accessibility guidelines.
Required Qualifications and Skills
Education
Bachelor's degree in Technical Writing, English, Communications, Computer Science, Marketing, or a related field. Experience
Technical Writing Experience
Minimum of 5 years of experience as a Technical Writer, preferably in the marketing software or SaaS industry. Proven experience in creating documentation for marketing automation platforms, CRM systems, or similar software.
Marketing Software Knowledge
Deep understanding of marketing software platforms similar to Experiture (e.g., HubSpot, Marketo, Salesforce Marketing Cloud). Familiarity with marketing automation, email marketing, customer segmentation, and campaign management concepts.
Technical Skills
Writing and Editing
Exceptional writing, editing, and proofreading skills. Ability to explain complex technical information in simple, clear language.
Documentation Tools Proficiency
Experience with documentation tools such as MadCap Flare, Adobe RoboHelp, Microsoft Word, and content management systems. Familiarity with HTML, CSS, and basic web technologies.
Graphic and Multimedia Skills
Ability to create and edit images, diagrams, and possibly videos using tools like Adobe Photoshop, Illustrator, or Camtasia.
Technical Acumen
Understanding of software development processes and methodologies (e.g., Agile, Scrum). Ability to read and comprehend technical specifications and API documentation.
Soft Skills
Attention to Detail
Meticulous in ensuring accuracy and consistency across all documentation.
Communication Skills
Excellent interpersonal skills to collaborate effectively with cross-functional teams.
Organizational Skills
Strong ability to manage multiple projects and deadlines simultaneously.
Problem-Solving
Proactive in identifying documentation gaps and proposing solutions.
Preferred Qualifications
Certifications
Certifications in Technical Writing or Content Strategy. Familiarity with certification programs like Certified Professional Technical Communicator (CPTC).
Marketing Knowledge
Background in marketing or experience working closely with marketing teams.
Internationalization and Localization
Experience in preparing documentation for translation and localization.
Accessibility Standards
Knowledge of accessibility standards such as WCAG 2.1.
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Documentation Development
Create and Maintain User Manuals
Develop comprehensive user guides, manuals, and online help documentation for our software platform. Update documentation regularly to reflect new features, updates, and enhancements.
Develop Tutorials and How-To Guides
Produce step-by-step tutorials, quick-start guides, and best practice documents to assist users in leveraging the platform effectively. Create content that caters to users with varying levels of technical expertise.
Online Help and Knowledge Base Management
Manage and update the online help system and knowledge base. Ensure that help content is easily accessible, searchable, and organized logically.
Content Creation
Technical Writing
Write clear, concise, and accurate technical content that simplifies complex concepts. Ensure consistency in terminology, style, and branding across all documentation.
Visual Content
Create diagrams, screenshots, and other visual aids to enhance understanding. Collaborate with designers to produce videos or interactive tutorials if needed.
Collaboration and Communication
Cross-Functional Collaboration
Work closely with product managers, developers, and QA teams to understand product features and functionalities. Participate in product meetings and sprint reviews to stay informed about upcoming changes.
User Feedback Integration
Gather feedback from users, customer support, and sales teams to identify documentation needs and areas for improvement. Incorporate feedback into documentation updates to enhance user satisfaction.
Quality Assurance
Review and Editing
Proofread and edit documentation for clarity, grammar, and accuracy. Ensure all content meets high-quality standards and aligns with company guidelines.
Documentation Standards
Develop and maintain documentation templates and style guides. Implement best practices for technical writing and content organization.
Tools and Technology
Documentation Tools
Utilize industry-standard tools for documentation creation and management (e.g., MadCap Flare, Adobe RoboHelp, Confluence). Leverage content management systems and version control tools (e.g., Git) as needed.
SEO and Accessibility
Optimize online content for search engines to improve discoverability. Ensure documentation is accessible to users with disabilities, following accessibility guidelines.
Required Qualifications and Skills
Education
Bachelor's degree in Technical Writing, English, Communications, Computer Science, Marketing, or a related field. Experience
Technical Writing Experience
Minimum of 5 years of experience as a Technical Writer, preferably in the marketing software or SaaS industry. Proven experience in creating documentation for marketing automation platforms, CRM systems, or similar software.
Marketing Software Knowledge
Deep understanding of marketing software platforms similar to Experiture (e.g., HubSpot, Marketo, Salesforce Marketing Cloud). Familiarity with marketing automation, email marketing, customer segmentation, and campaign management concepts.
Technical Skills
Writing and Editing
Exceptional writing, editing, and proofreading skills. Ability to explain complex technical information in simple, clear language.
Documentation Tools Proficiency
Experience with documentation tools such as MadCap Flare, Adobe RoboHelp, Microsoft Word, and content management systems. Familiarity with HTML, CSS, and basic web technologies.
Graphic and Multimedia Skills
Ability to create and edit images, diagrams, and possibly videos using tools like Adobe Photoshop, Illustrator, or Camtasia.
Technical Acumen
Understanding of software development processes and methodologies (e.g., Agile, Scrum). Ability to read and comprehend technical specifications and API documentation.
Soft Skills
Attention to Detail
Meticulous in ensuring accuracy and consistency across all documentation.
Communication Skills
Excellent interpersonal skills to collaborate effectively with cross-functional teams.
Organizational Skills
Strong ability to manage multiple projects and deadlines simultaneously.
Problem-Solving
Proactive in identifying documentation gaps and proposing solutions.
Preferred Qualifications
Certifications
Certifications in Technical Writing or Content Strategy. Familiarity with certification programs like Certified Professional Technical Communicator (CPTC).
Marketing Knowledge
Background in marketing or experience working closely with marketing teams.
Internationalization and Localization
Experience in preparing documentation for translation and localization.
Accessibility Standards
Knowledge of accessibility standards such as WCAG 2.1.
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