Creative Operations Manager Job at The Farmer's Dog in New York

Overview The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture position us to shepherd this backwards industry into the future. To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets. What We Stand For and Where You’ll Come In The Creative Operations Manager will play a crucial role in setting The Farmer's Dog creative group up for success and ensuring our brand is seamlessly brought to life across all channels and touchpoints. In this role, you will be an integral part of our creative development process in our Brand group -- ensuring all of our work is produced with agility, quality, and in accordance with brand standards. You will be working alongside a best-in-class (and Emmy-nominated!) in-house creative group. The work you help create will help grow our business and our brand, and will help dogs everywhere live healthier, happier lives. One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. We align ourselves to the goals we’re working to achieve and ensure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems together and solve problems holistically. We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere; we aren’t tied to our own ideas. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems. We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically. We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re not focused on how we compare to benchmarks; instead we orient ourselves around being the best we can be. We don’t subscribe to rigid expectations of roles – e.g. acquisition is focused on improving customer retention and experience. We Are Focused and Work Without Assumption: We have goals and believe everything beyond that is a hypothesis to validate. We work in sequence and not in parallel, asking what the most important hypothesis is and how to confirm or reject it quickly. We rarely have timelines and deadlines and adjust priorities as new information comes in. How You\'ll Make An Impact Manage requests for copy and design edits and handle the intake of briefs for creative projects; this includes building workback schedules based on schedule templates. Maintain Brand’s project management workflows across brand tools up to date (including Asana, Dropbox and Google Drive). Support the Director of Brand Ops on developing self-service project management tools, day-to-day best practices and training for the Brand department, establishing usage and adoption of tools, processes, and workflows. Partner with the Creative Producer and other members of the creative operations function to ensure the digital asset database is organized as new assets are added, the right tags are added and the files are uploaded accurately. Serve as the internal project manager across multiple channels. Leading projects ranging in complexity from small static social posts to large cross-functional initiatives. Lead cross-functional meetings including Creative Reviews, all-hands meetings, project-specific check-ins and retros on processes. Work with cross-functional stakeholders across multiple functions to track and iterate on systems specific to their channels in order to optimize existing creative processes. Assist in assessing and allocating the Brand function’s resources and bandwidth to drive effective prioritization and decision making. We\'re Excited About You Because You have 4+ years in creative operations and/or project management in a creative agency, in-house creative team or marketing function. You are able to balance multiple priorities and tasks with ease. You are familiar with project management tools such as Asana and Notion. You know how to create project templates, build dashboards and seek to improve and streamline current processes. You have Google Suite and Google Calendar experience, DAM systems and other project management tools. You are able to build strong cross-functional relationships, effectively facilitate discussions and drive consensus. You\'re a skilled communicator and have the ability to absorb and distill complexity into simple terms to drive decision making. You are detail-oriented and proactive, you thrive as a self-starter and excel in managing multiple projects simultaneously. You are an owner, have excellent problem-solving skills and can prioritize tasks effectively. You are able to build strong cross-functional relationships, effectively facilitate discussions and drive consensus. As a bonus, you have a creative background and familiarity with design tools and systems. You’re a true dog person -- even if you don’t have one! *Please do not include a pitch or any other work product with your application; we do not consider or use unsolicited ideas as part of creative development in our marketing. Office Guidelines We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement. Our Belonging Philosophy: At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives — leading to stronger decisions and deeper relationships. We anchor this belief in a simple phrase: “Everyone’s welcome at the dog park.” No matter your background, identity, or role, there’s space for you here. There’s no one way to show up at the dog park— just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it’s about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow. We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we’re listening and learning from our Team. Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive. Our Best Benefits Dog-friendly office in Greenwich Village Market-competitive compensation and equity packages Comprehensive Healthcare, Dental, and Vision Company supported mental health benefits 12 week paid parental leave Competitive 401k plan with company match Flexible PTO Discounted fresh food for your pup Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug Equal Employment Opportunity Statement The Farmer\'s Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights . Reasonable Accommodations TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HumansOps@thefarmersdog.com. #J-18808-Ljbffr In Summary: The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding . The Creative Operations Manager will play a crucial role in setting The Farmer's Dog creative group up for success and ensuring our brand is seamlessly brought to life across all channels and touchpoints . En Español: Descripción General The Farmers Dog nace de una misión para cambiar el panorama de la salud de las mascotas, proporcionando a los perros y sus seres humanos un cuidado honesto, inteligente y simple. Comenzamos mejorando radicalmente la industria de alimentos para animales de compañía de 90 mil millones de dólares, reemplazando bolsas de pellets altamente procesados por un servicio de suscripción personalizado que envía comida completa y equilibrada y recién hecha directamente a los clientes. Nuestro objetivo final es crear experiencias innovadoras, deliciosas y personalizadas en todos los aspectos del cuidado de mascots, y creemos que nuestro modelo comercial directo al consumidor, enfoque holístico al crecimiento y cultura dinámica nos han ayudado a pastorear esta industria hacia atrás en el futuro. Hasta ahora, The Farmers Dogs ha entregado más de 1 billón de comidas en todo el país y recaudado $ 150M en fondos para construir una empresa como grupo que trabaja con perros saludables. Trabajarás junto a un grupo creativo interno mejor de su clase (y nominado al Emmy). El trabajo que ayudes a crear ayudará a hacer crecer nuestro negocio y nuestra marca, y ayudará a los perros en todas partes a vivir vidas más saludables y felices. Un Equipo: No nos consideramos Acquisition Marketers , Engineers, Data Analysts o Product Managers . Nos alineamos con las metas para lograrlas y nos aseguramos de tener la experiencia sobre el tema necesaria para generar impacto significativo. No estamos enfocados en cómo comparamos con los puntos de referencia; en cambio, nos orientamos a ser lo mejor que podemos. Raramente tenemos plazos y fechas límite y ajustar las prioridades a medida que llega nueva información. Por ejemplo, la adquisición se centra en mejorar la retención y experiencia del cliente. Estamos centrados y trabajamos sin suposiciones: Tenemos objetivos y creemos que todo más allá de eso es una hipótesis para validar. Trabajamos en secuencia y no en paralelo, preguntando cuál es la hipótesis más importante y cómo confirmarla o rechazarla rápidamente. Rara vez tenemos cronogramas y plazas finales y ajustes de prioridades cuando entra nueva información . Cómo hacer un impacto Gestionar solicitudes de copia y diseño y manejar el ingreso de archivos de activos creativos para proyectos creativos; esta construcción de horarios de trabajo basado en plantillas creativas. Mantener las prácticas de gestión de flujos de proyecto hasta la fecha incluye crear mejores herramientas de trabajo (incluidas las herramienta de administración de marcas), desarrollar nuevas funciones como soporte a través del departamento de operaciones de Google Drive. Proyectos líderes que van desde pequeñas publicaciones sociales estáticas en complejidad hasta grandes iniciativas interfuncionales. Lideras de reuniones cross-functional, incluyendo revisiones creativas, reuniones automáticas, verificaciones específicas del proyecto y retros sobre procesos. Trabaja con partes interesadas transversales a través de múltiples funciones para rastrear e iterar sistemas específicos de sus canales con el fin de optimizar los procesos creativos existentes. Ayuda en la evaluación y asignación de recursos y ancho de banda de las funciones de marca para impulsar una priorización y toma de decisiones efectivas. Estamos entusiasmados contigo porque tienes más de 4 años en operaciones creativas y/o gestión de proyectos en una agencia creativa, un equipo creativo interno o marketing. Eres capaz de equilibrar varias prioridades y tareas con facilidad. Estás familiarizado con herramientas de administración de proyectos como Asana y Notion. Tú todavía sabes cómo crear plataformas de control de proyectos, paneles y despliegues para mejorar los procesos actuales y tener una experiencia avanzada al mismo tiempo. Como diseñador y administrador de datos de Google DAM, eres capaz de construir relaciones y gestionar y manejar un conjunto de proyectos sincréticos y otros conceptos de manera eficaz. Usted es un propietario, tiene excelentes habilidades para resolver problemas y puede priorizar tareas de manera efectiva. Es capaz de construir relaciones interfuncionales fuertes, facilitar eficazmente las discusiones e impulsar el consenso. Como bono, usted tiene una experiencia creativa y familiaridad con herramientas y sistemas de diseño. ¡Eres un verdadero perro persona - incluso si no tienes uno! *Por favor, no incluya un campo o cualquier otro producto de trabajo con su aplicación; no consideramos ni utilizamos ideas no solicitadas como parte del desarrollo creativo en nuestro marketing. Directrices de oficina Somos una cultura en la oficina, hecha de personas en la oficinas que prosperan sobre la colaboración y el magnetismo de trabajar en un espacio. Estamos buscando individuos que sobresalen en este tipo de entorno, donde se fomentan conexiones más profundas y todos los espacios presentes. Estar incluido es solo el comienzo, se trata de contribuir con tu voz, crecer a través de desafíos y construir confianza mediante objetivos compartidos. Esta filosofía guía cómo lideramos, cómo contratamos, como nos comunicamos y cómo crecemos. Evaluamos continuamente para asegurarnos de que estamos creando una experiencia consistente que cultiva la pertenencia de todos los empleados, desde la contratación y las revisiones de rendimiento hasta el desarrollo del talento. También creemos que pertenecer ocurre en momentos cotidianos de conexión; almuerzo con un nuevo compañero de equipo, una risa compartida o una historia rápida sobre su fin de semana. Nuestra estructura incluye encuestas de empleado bianual, capacitación, campamentos TFD y apoyo de humanos para garantizar que estemos escuchando y aprendiendo de nuestro Equipo. Juntos, estos esfuerzos reflejan lo que significa pertenecer a TFD: una cultura donde todo el mundo puede prosperar. es un empleador con igualdad de oportunidades de empleo y no discrimina en la contratación por sexo, identidad de género, orientación sexual, raza, color, religión, credo, origen nacional, discapacidad física o mental, estatus de veterano protegido u otra característica o condición legalmente protegida. Para obtener más información, visite Conozca sus derechos . Acomodaciones razonables TFD cumple las leyes federales, estatales y locales aplicables sobre discapacidades y realiza adaptaciones razonable para los solicitantes y empleados con discapacidad. Si se necesita una acomodación razonable para participar en el proceso de solicitud o entrevista laboral, realizar funciones laborales esenciales y/o recibir otros beneficios y privilegios de empleo, comuníquese con HumansOps@thefarmersdog.com. #J-18808-Ljbffr