UX Researcher Job at Retool Inc. in San Francisco

Intro Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production‑grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let’s build the future together! Why We're Looking For You We’re looking for a UX Researcher to inform our product and design strategy through one of tech’s most transformative shifts: the fusion of developer tools and AI. At Retool, we’re reimagining how software gets built in the era of AI, and your research will light the way. You’ll be a foundational member on a small, strategic research team, with an opportunity to shape the culture of research at Retool and define how insights drive impact across the organization. Though a new function, research is already deeply valued across the organization, informing key strategic designs and guiding our expansion into new customer segments and AI‑powered experiences. You’ll collaborate with a curious and customer‑centric group of designers, engineers, and product managers who are eager to partner with research to uncover new opportunities to elevate our products. What You'll Do Work with stakeholders to identify knowledge gaps, latent assumptions, and open questions to prioritize opportunities for impactful research. Plan, conduct, and analyze studies leveraging a range of qualitative and quantitative methods—from tactical usability tests to in‑product surveys and more—to generate actionable learnings. Balance speed with research rigor, creatively leveraging research methods to work within constraints. Triangulate insights from across user research, product usage, support, and market signals, to surface meaningful patterns. Distill complex data into clear, compelling stories for teams across the org, from product, design, and engineering peers to executive stakeholders. As an early member of the research team, you’ll also collaborate with your teammates to shape our research practice, evolve our processes, and help embed user‑centered thinking across everything we do. Skillset You’ll Bring 4+ years of experience in UX research, product research, or a related field, ideally in B2B or technical product environments. Proven ability to own research projects end‑to‑end, from scoping through to execution and analysis, leveraging a range of qualitative and quantitative methods. Strong synthesis and storytelling skills, with an ability to distill ambiguity into clarity and make insights resonate with diverse audiences. Experience shaping product direction through early‑stage generative research and iterative usability testing. Comfort working in ambiguous problem spaces and a bias toward action—you're as strategic as you are scrappy. Deep curiosity about how complex systems work, especially technical workflows or developer tools. Excellent collaboration and communication skills, with an understanding for how to bring others into the process and rally teams around user insights. Ability to manage multiple priorities, scope projects appropriately, and deliver high‑quality work on time. Additional Nice‑to‑Haves Bachelor’s or advanced degree in Human‑Computer Interaction, Psychology, Human Factors, Computer Science, or similar field. Experience working on AI products, along with an understanding of how these technologies work and implications for how users interact with them. Familiarity with design thinking frameworks, usability evaluation techniques, and A/B testing. A portfolio of work that demonstrates the ability to drive measurable business impact by informing product and design decisions. Compensation & Benefits Salary Range: $164,890 - $223,190 USD (base salary). Additional compensation includes equity, commission/bonuses, and a comprehensive benefit plan including medical, dental, vision, and 401(k). Retool offers generous benefits to all employees and hybrid work location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Equal Employment Opportunity & Demographic Data We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. How would you describe your gender identity? (mark all that apply) Select… How would you describe your racial/ethnic background? (mark all that apply) Select… How would you describe your sexual orientation? (mark all that apply) Select… Do you identify as transgender? Select… Do you have a disability or chronic condition that substantially limits one or more of your major life activities? Select… Are you a veteran or active member of the United States Armed Forces? Select… Voluntary Self‑Identification of Disability We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs website at www.dol.gov/ofccp. \ How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Public Burden Statement According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr