Yochana

Audio Video Technician Job at Yochana in Santa Clara

Yochana, Santa Clara, CA, United States, 95053

Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
Process service requests within the Video and Event Services area.
Schedule, set up, and disconnect video conferences for internal and external meetings.
Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
Adhere to SLAs and maintain maximum uptime for the video conferencing environment and event services.
Conduct equipment audits, as necessary.
Follow defined processes and ensure that the processes are adhered to by the team.

Proficient in Microsoft 365 applications including Microsoft Teams, PowerPoint, and Outlook.
Basic understanding of networking and network protocols.
Extensive knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Microsoft Teams Rooms, Poly Endpoints, and Zoom Rooms.
Familiarity with media encoders such as Wirecast and OBS.
Understanding of eCDN management and other enterprise video collaboration products and services.
Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
Basic troubleshooting skills for video conferencing and event service incidents.

Associate

Contract

Information Technology, Analyst, and Engineering

Information Services

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