Audio Visual Commissioning & Support Technician Job at Visionality in Richardson

A/V Support & Commissioning Technician

Do you enjoy troubleshooting complex systems and helping customers succeed? This role combines technical support expertise with hands‑on commissioning for advanced audio‑visual solutions.

What You’ll Do

• Deliver expert support for installed A/V systems via phone, remote access, and onsite visits.
• Commission new systems: Verify installations, configure hardware/software, and ensure everything works as designed.
• Train customers on system operation and best practices.
• Troubleshoot and resolve escalated technical issues across diverse environments—from single‑room setups to multi‑room and campus‑wide systems.
• Collaborate with project managers for smooth handovers and customer satisfaction.

What You Bring

• Strong experience with Crestron programming, Biamp/QSC DSP setup, and commissioning.
• Knowledge of AV over IP, HDBaseT, Dante, AVB, and other industry‑standard protocols.
• Familiarity with conferencing systems (voice and video), council chambers, and multi‑room installations.
• Expertise in wired and wireless microphone technologies.
• A working understanding of computer networks.
• Excellent communication skills and a passion for customer support.

Why You’ll Love This Role

• A mix of remote troubleshooting and onsite commissioning.
• Work with cutting‑edge A/V technologies and major vendor endpoints.
• Opportunities for growth in a dynamic, customer‑focused environment.
• Moderate travel.

Ready to combine your technical skills with customer success?

Apply now and join a team that values innovation and service excellence!

Requirements

• Bachelor’s Degree desired coupled with excellent written, verbal, and presentation skills.
• Possess an exceptionally professional, clean‑cut look and demeanor, as the face of the company to the customer.
• Infocomm certification; CTS minimum, CTS‑D/I a plus.
• Crestron certifications including DMC‑E, DM‑NVX, Crestron P201 or above.
• Biamp (TesiraForte), Shure (MXW and ISC), Dante (Audinate), and QSC (Q‑Sys level 1) certifications.
• Experience with Cisco, Polycom, Lifesize and other videoconferencing endpoints.
• Experience with Crestron, QSC, Extron, Kramer, as well as major vendor endpoint (Panasonic, NEC, Samsung, Da‑Lite) devices.
• Experience with Visio, Stardraw, or other CAD packages.
• Knowledge and experience terminating and maintaining AV connectors and cables (XLR, DVI, HDMI, 3.5mm, RCA, DB‑9, etc.).
• Very knowledgeable in Excel and other Microsoft products.
• Ability to work alone or with a team of diverse individuals.
• Able to work within a strict timeframe and hard deadlines.
• Able to travel 50‑75% of the time (mostly in‑state, or Oklahoma).
• Able to pass a background check at the local, state, and national levels.