Community Manager Job at TREK Development in Baltimore

TREK Development Group is a Pittsburgh‑based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Strengthen Community and Enhance Lives.

At TREK, we believe the right cultural fit is just as important as possessing the skills and qualifications for the job. Our core values – Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity and Responsibility – are best described in our commitment to TREK’s Hospitality Covenant. The Hospitality Covenant describes our core practices that we strive to achieve each day:

• To treat everyone with the kindness we all want
• To do our own part to take care of the place where we live and work
• To take the time to help each other achieve our goals and aspirations

Community Manager (The Ellerslie)

The Community Manager is responsible for the financial, physical and overall operations of the community, activation of the Hospitality Covenant and management of the on‑site team. One of the primary tasks includes increasing the cash flow by maximizing occupancy/revenue and minimizing operating expenses while maintaining the physical asset. This role requires delegation and follow‑up in a friendly and helpful manner with both on‑site staff and residents. The Community Manager takes pride in the community and motivates others to do the same, through supporting staff and residents and encouraging co‑investment for the quality of life in the community.

Responsibilities

• Act as the driving force of the Hospitality Covenant and lead the team by modeling, inspiring, communicating, supporting and holding staff and residents accountable.
• Supervise and direct on‑site team members, creating opportunities for the team to bring their thoughts, ideas and experiences to minimize overtime and create efficiencies. Optimize team skills through performance management, reviews and consistent conversation.
• Coordinate upkeep of the property, which includes regular inspections and delegation of maintenance, curb appeal, annual inspections of apartments, janitorial tasks, safety and preventative maintenance. Manage the work order system to ensure completion of priority tasks.
• Develop positive relationships with residents by working through network‑building tools to foster a greater sense of co‑investment, creating a positive work and living environment. Seek ways to include residents in community problem‑solving and support resident‑led initiatives.
• Examine the monthly budget operating report and detailed general ledger to assure all bills are paid and accurately coded, and provide necessary changes to accounting in a timely manner.
• Meet budgeted revenue, operating expense and cash flow each month. Respond orally and in writing to budget variances and provide a plan for bringing the unit into compliance. Create/review accruals as needed.
• Manage legal proceedings for non‑rent payment, including notice to quit, cases for housing court in conjunction with TREK’s attorney, follow‑up of court rulings on payment agreements and/or evictions.
• Apply for and implement annual rent increases to optimize income in accordance with program guidelines.
• Leasing of units in compliance with the site’s approved tenant selection or A&O plan to maintain occupancy at 98% or above.
• Ensure compliance with the Affluent Fair Housing Marketing Plan, Regulatory Agreement, Funding Program Requirements and Federal, State or Local Requirements.
• Meet all HQS and REAC standards as applicable; must pass or meet a minimum score of 85.
• Remain current and knowledgeable of applicable affordable programs in the community.
• Update and follow LEP and LAP plans as provided by compliance.
• Create and adhere to an energy‑conservation plan.
• Provide notification and thorough incident reporting of all incidents with proper risk management.
• Maintain on‑site resident and vendor files, ensuring they are compliant with TREK, agency and regulatory standards.

Qualifications

• College degree in a related field or 5+ years of progressive career path in Property Management, Hotel, Hospitality or Retail required.
• 3+ years of experience in Property Management, Hotel, Hospitality or Retail required.
• Experience managing tax‑credit properties and meeting the needs of low‑income residents strongly preferred.
• Industry designations (COS, LIHTC, ARM®, CPMC®, etc.) preferred.
• Ability to achieve certification within 6 months of hiring to meet any specific site/area needs.
• Minimum team supervision of 2 people (hiring, performance management, training).
• Strong Microsoft Word, Excel, Outlook and RealPage or other industry software experience required.
• Real Estate License preferred, or required within the first year of employment, or sooner if required by state law.
• Knowledge of Federal Fair Housing laws and guidelines a plus.
• Excellent verbal and written communication skills required.
• Child abuse clearances and background checks required.

Physical Demands

• The employee is regularly required to move around the building or site.
• May require travel dependent on business needs.
• Must work under deadlines and be able to meet deadlines.
• Frequently moves equipment weighing up to 50 pounds across site.
• Constantly works in outdoor weather conditions.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Salary: $70,000 - $75,000/yr

Benefits: paid time off and sick days, holidays, medical, dental, vision, employer‑paid long‑term disability, employer‑paid basic life, 401(k) with employer contribution, and EAP.

To apply, please visit our website to learn more about TREK Development Group: http://trekdevelopment.com.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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