Big Brothers Big Sisters of Eastern Missouri is hiring: Creative Communications

Position

Creative Communications Specialist

Position Purpose

The primary goal of this position is to design, create, update, and implement multi‑media collateral to support the strategic marketing and communication goals of Big Brothers Big Sisters of Eastern Missouri. The goals are centered on increasing brand awareness, volunteer recruitment, fundraising, and conversion outcomes through marketing activities.

Core Job Responsibilities

• Illustration and Design
  • Serve as the lead graphic designer for print, web, and multimedia collateral
  • Conceptualize creative ideas and visual expression and maintain brand standards and guidelines
  • Consistently utilize fundamental design and illustration principles in all assets and work
  • Ensure deliverables meet agency standards and deadlines
• Campaign and Event Photography & Videography
  • Support agency campaigns with photo and video assets
  • Lead and coordinate plans to capture key photo and video assets to support agency objectives
  • Organize and maintain files and catalogs, and repurpose video and photo assets
• Marketing and Communication Management
  • Creative Project Management & Customer Service
    • Routinely review and assess internal marketing and communication requests and develop assets
    • Prepare quality creative briefs and project plans to guide and execute creative projects
    • Manage end‑to‑end creative project workflows to ensure deadlines are met and deliverables meet or exceed expectations
• Collaborate with Partners and Implement Best Practices
  • Build solid and effective relationships with the Marketing & Communications department and agency staff
  • Collaborate with philanthropy, volunteer recruitment, and other internal departments and team members to ensure marketing efforts support organization goals
  • Routinely track and review results and metrics to maintain consistency and improve outcomes
  • Routinely seek, acquire, and implement knowledge of relevant tools, standards, and practices

Job Competencies

• Interpersonal Savvy – Relates well to all people inside and outside of the agency; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high‑tension situations comfortably.
• Customer Focus – Anticipates customer needs and provides services that are beyond customer expectations. Uses customer insights to drive and guide the development of new offerings.
• Process Management – Good at figuring out the most effective and efficient processes, get things done; focus on continuous improvement; organizes people and activities; understands how to separate and combine tasks into efficient workflow.
• Drives Results – A bias for action; an eagerness to take initiative. Agency performance is top of mind. Communicate vision, set priorities, develop, and execute plans to achieve desired outcomes.

Education and Experience Qualifications

• Bachelor’s degree with a minimum of one (1) year of experience or an equivalent combination of education and relevant marketing experience preferred.
• Proven proficiency in graphic design, and a demonstrated understanding of fundamental design and illustration principles.
• Knowledge of marketing (traditional and digital), project management, and communications.
• Knowledge of SEO, SEM and other web and digital strategies.
• Proven project planning and management skills; able to manage multiple key projects simultaneously.
• Demonstrated proficiency in photography, videography, editing and post‑production techniques desired.
• Experience in non‑profit sector helpful, not required.

Skills and Abilities

• Technology/computer skills needed. Proficient in Adobe Creative Cloud, Procreate, Canva, MS Office Suite (Word, Excel, Teams, Outlook, Zoom).
• Ability to work flexible hours to meet the needs of schools, team members and community leaders/organizations including routine nights and weekends.
• Experience with Social Media – Facebook, Instagram, LinkedIn.
• Familiarity with MailChimp or similar email marketing platform.
• Knowledge of WordPress or comparable web content management system.
• Google Analytics.
• Working knowledge of Customer Relationship Management and Workflow Management platform(s).

Competencies

• Adaptable/Agility
• Self‑Awareness
• Critical Thinking/Problem Solving
• Curiosity
• Accountable
• Integrity
• Empathy
• Civility

Work Environment

Routine and flexible office environment with the ability to work away from the office and beyond regular work schedules when needed to complete the work.

Compensation and Benefits

• Salary will be based upon professional and academic experience.
• 401(k) – 3% match per year following first year of employment.
• $0.625 reimbursement on business miles and 100% of out‑office parking for business meetings.
• Immediate and 100% coverage on health and dental insurance.
• Life insurance, short‑term, and long‑term disability insurance following the first ninety days of employment.
• After 90 days staff will receive five (5) days of paid vacation and ten (10) days of paid vacation after one year of service.
• Accrue one (1) day per month of sick leave (can also be used for family illnesses) – can carry up to 30 days of sick leave.
• Two (2) personal days per year following the first ninety days of employment.
• Annual raises based on performance, culture and agency's ability.
• Eleven (11) paid holidays.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Marketing, Public Relations, and Writing/Editing

Industry

• Non‑profit Organization Management