Senior Technical Writer Job at Glean Technologies, Inc. in Palo Alto

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full‑scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business – without vendor lock‑in or costly implementation cycles.

About the Role

Glean is seeking a Senior Technical Writer to build out our cross‑functional technical writing and documentation practice. You will create organized and professional content in partnership with R&D that is tailored to a plethora of users and work closely with cross‑functional team members in GTM (Sales, Customer Success, Marketing) to ensure accurate technical documentation across Glean.

Responsibilities

• Develop and maintain technical documentation, including user guides, API documentation, tutorials, and FAQs, using Docs‑as‑Code tools.
• Work cross‑functionally to collaborate with developers, product managers, and other stakeholders to gather information and ensure the accuracy of the documentation.
• Use Git and GitHub to manage documentation changes and collaborate with the team.
• Write clear, concise, and well‑structured content that is easy to understand for both technical and non‑technical audiences.
• Continuously improve documentation based on user feedback and changes in the product.
• Ensure consistency in terminology and style across all documentation.
• Advocate for the documentation and our customers internally.
• Lead industry trends and best practices in technical writing and Docs‑as‑Code methodologies.

Qualifications

• Proven experience as a Technical Writer, preferably in a software development environment.
• Strong understanding of Docs‑as‑Code principles and practices.
• Excellent writing, editing, and proofreading skills.
• Ability to understand complex technical concepts and translate them into clear and concise documentation.
• Strong working familiarity with Git/GitHub.
• Experience using Linux/Unix based operating systems at the command line level.
• Familiarity with Static Site Generators, particularly React‑based: Docusaurus, Mintlify, NextJs.
• Experience authoring with Markdown/MDX syntax.
• Ability to identify gaps in process and documentation and proactively close them.
• Work as part of a distributed global team across multiple time zones.
• Bachelor's degree, preferably in Technical Writing, Computer Science, or a related field.
• Experience with API documentation tools (e.g., Swagger, Postman).
• Experience with user research and usability testing.
• Knowledge of continuous integration/continuous deployment (CI/CD) pipelines.

Location

This role is hybrid (4 days a week in one of our SF Bay Area offices).

Compensation & Benefits

The standard base salary range for this position is $140,000 – $200,000 annually. Compensation offered will be determined by factors such as location, level, job‑related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time‑off policy, 401(k) match, home office improvement stipend, and annual education and wellness stipends to support your growth and wellbeing.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

We do not discriminate on the basis of any protected group status under any applicable law.