Jobs via Dice
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.
Job Description As a Sr. Software Engineer you will be a member of our Global Cloud Services organization. In this challenging role you will build next‑generation customer‑facing cloud Observability tools and work cross‑functionally on the design, architecture and implementation of our Observability platform with a focus on AI‑powered UX that enables self‑service monitoring for our customers. The role requires 90% UI development and 10% backend development.
NOTE:
This position requires passing a ServiceNow background screening, USFedPASS, which includes a credit check, criminal/misdemeanor check and a drug test. Employment is contingent upon passing the screening.
What you get to do in this role
Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
Collaborate with product managers to translate requirements into well‑architected solutions, owning features from design through delivery.
Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer‑specific needs.
Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
Integrate automated testing into development workflows to ensure consistent quality across releases.
Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
Develop comprehensive test strategies covering functional, regression, integration and performance aspects.
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
Promote engineering craftsmanship, knowledge sharing, and thoughtful quality practices across the team.
Develop High‑Quality, Scalable, and Reusable Code Using AI‑Assisted Tools
Write clean, maintainable, and modular code applying best practices in software architecture and engineering and leverage AI‑assisted design and development tools to accelerate implementation and enforce consistency across the codebase.
Own the End-to-End Software Development Lifecycle (SDLC)
Collaborate closely with product owners to gather detailed requirements and translate them into technical solutions.
Drive the full SDLC—from rapid prototyping to design, implementation, testing, and deployment—using AI‑powered code generation, testing, and CI/CD tools to ensure speed and quality.
Design and Implement Observability Products and Features that are AI‑Native
Embed intelligent capabilities such as automation, personalization, and predictive insights into the core of the user experience.
Act as a mentor to peers and junior engineers by sharing AI/ML and software engineering knowledge through code reviews, design sessions, and technical discussions.
Qualifications
Experience in integrating or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving.
Proven experience designing and delivering AI‑powered user experiences, including conversation design, LLM integration, prompt engineering, and retrieval‑augmented generation (RAG).
1+ years of integrating Copilot/windsurf (or equivalent).
5+ years of software engineering experience with a track record of delivering high‑quality products and risk reviews plus a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
Strong knowledge of UX principles (human‑centered design, trust, transparency, error recovery) and ability to apply them to autonomous and semi‑autonomous AI agents.
Deep knowledge of JavaScript, AJAX, JSON, HTML, XML, CSS, REST, Highcharts, and associated frameworks.
Strong knowledge of Java and related frameworks.
Strong skills in CI/CD pipelines, containerization (Kubernetes, Docker), and cloud‑native deployments using AI‑assisted tools.
Strong proficiency in SQL, Prometheus Query Language.
Excellent troubleshooting, debugging, and performance optimization skills in distributed and enterprise environments.
Strong collaboration and stakeholder communication skills with the ability to influence product direction and champion AI‑first design principles.
Proficiency in Python, Java, or similar object‑oriented languages.
Experience with modern front‑end frameworks such as Angular, React, or Vue.
Strong knowledge of data structures, algorithms, object‑oriented design, design patterns, and performance optimization.
Familiarity with automated testing frameworks (JUnit, Selenium, TestNG) and integration into CI/CD pipelines.
Understanding of software quality principles including reliability, observability, and production readiness.
Experience with AI‑powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix‑based systems.
Why Join Us
Build and deliver high‑impact software that powers digital experiences for millions of users.
Collaborate in a culture that values craftsmanship, quality, and innovation.
Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
Be part of a culture that encourages innovation, continuous learning, and shared success.
Additional Information We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees based on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the nearest ServiceNow office using a third‑party service.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Job Description As a Sr. Software Engineer you will be a member of our Global Cloud Services organization. In this challenging role you will build next‑generation customer‑facing cloud Observability tools and work cross‑functionally on the design, architecture and implementation of our Observability platform with a focus on AI‑powered UX that enables self‑service monitoring for our customers. The role requires 90% UI development and 10% backend development.
NOTE:
This position requires passing a ServiceNow background screening, USFedPASS, which includes a credit check, criminal/misdemeanor check and a drug test. Employment is contingent upon passing the screening.
What you get to do in this role
Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
Collaborate with product managers to translate requirements into well‑architected solutions, owning features from design through delivery.
Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer‑specific needs.
Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
Integrate automated testing into development workflows to ensure consistent quality across releases.
Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
Develop comprehensive test strategies covering functional, regression, integration and performance aspects.
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
Promote engineering craftsmanship, knowledge sharing, and thoughtful quality practices across the team.
Develop High‑Quality, Scalable, and Reusable Code Using AI‑Assisted Tools
Write clean, maintainable, and modular code applying best practices in software architecture and engineering and leverage AI‑assisted design and development tools to accelerate implementation and enforce consistency across the codebase.
Own the End-to-End Software Development Lifecycle (SDLC)
Collaborate closely with product owners to gather detailed requirements and translate them into technical solutions.
Drive the full SDLC—from rapid prototyping to design, implementation, testing, and deployment—using AI‑powered code generation, testing, and CI/CD tools to ensure speed and quality.
Design and Implement Observability Products and Features that are AI‑Native
Embed intelligent capabilities such as automation, personalization, and predictive insights into the core of the user experience.
Act as a mentor to peers and junior engineers by sharing AI/ML and software engineering knowledge through code reviews, design sessions, and technical discussions.
Qualifications
Experience in integrating or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving.
Proven experience designing and delivering AI‑powered user experiences, including conversation design, LLM integration, prompt engineering, and retrieval‑augmented generation (RAG).
1+ years of integrating Copilot/windsurf (or equivalent).
5+ years of software engineering experience with a track record of delivering high‑quality products and risk reviews plus a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
Strong knowledge of UX principles (human‑centered design, trust, transparency, error recovery) and ability to apply them to autonomous and semi‑autonomous AI agents.
Deep knowledge of JavaScript, AJAX, JSON, HTML, XML, CSS, REST, Highcharts, and associated frameworks.
Strong knowledge of Java and related frameworks.
Strong skills in CI/CD pipelines, containerization (Kubernetes, Docker), and cloud‑native deployments using AI‑assisted tools.
Strong proficiency in SQL, Prometheus Query Language.
Excellent troubleshooting, debugging, and performance optimization skills in distributed and enterprise environments.
Strong collaboration and stakeholder communication skills with the ability to influence product direction and champion AI‑first design principles.
Proficiency in Python, Java, or similar object‑oriented languages.
Experience with modern front‑end frameworks such as Angular, React, or Vue.
Strong knowledge of data structures, algorithms, object‑oriented design, design patterns, and performance optimization.
Familiarity with automated testing frameworks (JUnit, Selenium, TestNG) and integration into CI/CD pipelines.
Understanding of software quality principles including reliability, observability, and production readiness.
Experience with AI‑powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix‑based systems.
Why Join Us
Build and deliver high‑impact software that powers digital experiences for millions of users.
Collaborate in a culture that values craftsmanship, quality, and innovation.
Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
Be part of a culture that encourages innovation, continuous learning, and shared success.
Additional Information We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees based on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the nearest ServiceNow office using a third‑party service.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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