Zendesk
Senior Product Designer, Custom Objects (West Coast Remote)
At Zendesk, we create software that powers exceptional customer service. Our easy‑to‑use, AI‑powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses build personal connections and deliver seamless support across multiple channels—email, chat, social media, and phone.
Who we’re looking for We’re looking for a Senior Product Designer to join our Custom Objects team and help shape intuitive, scalable experiences that empower customers to enable multi‑channel business workflows through the Zendesk Platform. In this role, you’ll craft intuitive design solutions that simplify complexity, reduce friction, and bring clarity to every customer interaction. You’ll build powerful data tools and structures to support complex, integrated workflows—helping our customers smoothly manage processes like product returns, asset allocation, and subscription management. You’ll work closely with product managers, engineers, and cross‑functional partners to identify challenges, explore new possibilities, and deliver thoughtful, impactful designs that drive efficiency and create real value across the organization. We’re especially interested in someone with experience designing for enterprise SaaS platforms. A strong understanding of enterprise workflows and employee‑focused experiences will set you up for success.
What you will get to do every single day
Define and refine user journeys for employees, managers, and service teams. Create scalable UI patterns for service discovery, request submission, and fulfillment tracking.
Design and prototype interactions between self‑service, knowledge bases, AI‑driven recommendations, and workflows.
Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life.
Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real‑world processes.
What you bring to the role
5+ years of experience in product design with a strong portfolio showing growth‑focused work.
Deep experience working on product‑led growth in SaaS platforms, especially B2B or enterprise tools; exposure to ITAM, CRM, HRIS, or other employee experience technologies.
Strong expertise in interaction design, information architecture, and systems thinking.
Proficiency in Figma, prototyping tools, and usability testing methods.
Ability to navigate complexity and create scalable, user‑friendly solutions.
The US annualized base salary range for this position is $150,000.00–$226,000.00. This position may also be eligible for bonus, benefits, or related incentives.
The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Equal Employment Opportunity Zendesk is an equal‑opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to provide reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request.
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Who we’re looking for We’re looking for a Senior Product Designer to join our Custom Objects team and help shape intuitive, scalable experiences that empower customers to enable multi‑channel business workflows through the Zendesk Platform. In this role, you’ll craft intuitive design solutions that simplify complexity, reduce friction, and bring clarity to every customer interaction. You’ll build powerful data tools and structures to support complex, integrated workflows—helping our customers smoothly manage processes like product returns, asset allocation, and subscription management. You’ll work closely with product managers, engineers, and cross‑functional partners to identify challenges, explore new possibilities, and deliver thoughtful, impactful designs that drive efficiency and create real value across the organization. We’re especially interested in someone with experience designing for enterprise SaaS platforms. A strong understanding of enterprise workflows and employee‑focused experiences will set you up for success.
What you will get to do every single day
Define and refine user journeys for employees, managers, and service teams. Create scalable UI patterns for service discovery, request submission, and fulfillment tracking.
Design and prototype interactions between self‑service, knowledge bases, AI‑driven recommendations, and workflows.
Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life.
Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real‑world processes.
What you bring to the role
5+ years of experience in product design with a strong portfolio showing growth‑focused work.
Deep experience working on product‑led growth in SaaS platforms, especially B2B or enterprise tools; exposure to ITAM, CRM, HRIS, or other employee experience technologies.
Strong expertise in interaction design, information architecture, and systems thinking.
Proficiency in Figma, prototyping tools, and usability testing methods.
Ability to navigate complexity and create scalable, user‑friendly solutions.
The US annualized base salary range for this position is $150,000.00–$226,000.00. This position may also be eligible for bonus, benefits, or related incentives.
The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Equal Employment Opportunity Zendesk is an equal‑opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to provide reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request.
#J-18808-Ljbffr