Gainwell Technologies
Quality Manager (Anchorage, AK)
Gainwell Technologies, Anchorage, Alaska, United States, 99507
Join the team that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary As a
Quality Manager
at HMS (a Gainwell Company), you will be part of an innovative product company with a mission to serve the healthcare needs of our communities. This role provides leadership and direction for quality assurance activities, including auditing, reporting, and continuous improvement initiatives. You will collaborate closely with operational teams to identify trends, develop corrective action plans, and implement best practices that enhance performance accuracy across all workstreams. Your work directly supports the Account Delivery Manager (ADM), Regional Leader, and internal business partners in achieving or exceeding contractual obligations and company goals and objectives. The person will need to work Alaska Standard Time (AKST) hours.
Responsibilities
Maintain and improve a robust quality audit program.
Oversee the day-to-day operations of quality assurance, compliance management, and audit.
Provide transparent client communications around contractor operations and contractual performance.
Influence and partner to develop teams and individuals who contribute and support executing day-to-day delivery operations.
Establish and effectively lead routines regularly and utilize tools and reporting to drive team performance; train and provide ongoing coaching to ensure employee engagement while maintaining client satisfaction.
Effectively cultivate relationships with account leaders and business partners to proactively identify and enact opportunities to improve the delivery of operational products, services, and capabilities.
Collaborate with employees and operational leaders to achieve Client Service Level Agreements (SLAs) and drive accountability and efficiency by adopting standard operating procedures.
Identify and manage existing and emerging risks from business activities and implement mitigation strategies to improve performance.
Leverage data analytics and statistical methodologies, interpreting complex data sets to generate actionable insights that align with industry standards and best practices.
What We're Looking For
Minimum of five (5) years of experience implementing and managing quality control programs; and a minimum of five (5) years of experience leading and influencing large scopes of work in a highly matrixed environment.
Exceptional written and oral communication and people skills.
Demonstrated strategic initiative specifically with operating policies and procedures and work process improvements in operations.
Working knowledge of two or more healthcare business domains, such as Authorized Services, Customer Service Centers, Mailroom Operations, Pharmacy Services, or Provider Enrollment.
Expertise in data analytics and statistical methodologies, interpreting complex data sets to generate actionable insights and support data-driven decision-making.
What You Should Expect in This Role
Onsite role with preference for working in the Anchorage, AK office; remote work from another state is possible for a highly qualified candidate.
The person will need to work Alaska Standard Time (AKST) hours.
This is a full-time permanent regular salaried (W-2) employee position.
Health (medical, dental, vision) benefits start on day 1 of employment.
Company match 401(k) and other benefits available within months of starting.
New employees are eligible for flexible vacation policy after ninety (90) calendar days of employment; exceptions require manager approval prior to the Gainwell start date.
Company-provided computer for work use.
Hybrid and remote positions require a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload.
Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
This position will remain posted until November 19, 2025.
Benefits The pay range for this position is $90,700.00 – $129,500.00 per year. In addition, you will have access to a generous, flexible vacation policy, a 401(k) employer match, comprehensive benefits, and educational assistance. Leadership and technical development academies are available to help build your skills and capabilities.
Gainwell Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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Summary As a
Quality Manager
at HMS (a Gainwell Company), you will be part of an innovative product company with a mission to serve the healthcare needs of our communities. This role provides leadership and direction for quality assurance activities, including auditing, reporting, and continuous improvement initiatives. You will collaborate closely with operational teams to identify trends, develop corrective action plans, and implement best practices that enhance performance accuracy across all workstreams. Your work directly supports the Account Delivery Manager (ADM), Regional Leader, and internal business partners in achieving or exceeding contractual obligations and company goals and objectives. The person will need to work Alaska Standard Time (AKST) hours.
Responsibilities
Maintain and improve a robust quality audit program.
Oversee the day-to-day operations of quality assurance, compliance management, and audit.
Provide transparent client communications around contractor operations and contractual performance.
Influence and partner to develop teams and individuals who contribute and support executing day-to-day delivery operations.
Establish and effectively lead routines regularly and utilize tools and reporting to drive team performance; train and provide ongoing coaching to ensure employee engagement while maintaining client satisfaction.
Effectively cultivate relationships with account leaders and business partners to proactively identify and enact opportunities to improve the delivery of operational products, services, and capabilities.
Collaborate with employees and operational leaders to achieve Client Service Level Agreements (SLAs) and drive accountability and efficiency by adopting standard operating procedures.
Identify and manage existing and emerging risks from business activities and implement mitigation strategies to improve performance.
Leverage data analytics and statistical methodologies, interpreting complex data sets to generate actionable insights that align with industry standards and best practices.
What We're Looking For
Minimum of five (5) years of experience implementing and managing quality control programs; and a minimum of five (5) years of experience leading and influencing large scopes of work in a highly matrixed environment.
Exceptional written and oral communication and people skills.
Demonstrated strategic initiative specifically with operating policies and procedures and work process improvements in operations.
Working knowledge of two or more healthcare business domains, such as Authorized Services, Customer Service Centers, Mailroom Operations, Pharmacy Services, or Provider Enrollment.
Expertise in data analytics and statistical methodologies, interpreting complex data sets to generate actionable insights and support data-driven decision-making.
What You Should Expect in This Role
Onsite role with preference for working in the Anchorage, AK office; remote work from another state is possible for a highly qualified candidate.
The person will need to work Alaska Standard Time (AKST) hours.
This is a full-time permanent regular salaried (W-2) employee position.
Health (medical, dental, vision) benefits start on day 1 of employment.
Company match 401(k) and other benefits available within months of starting.
New employees are eligible for flexible vacation policy after ninety (90) calendar days of employment; exceptions require manager approval prior to the Gainwell start date.
Company-provided computer for work use.
Hybrid and remote positions require a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload.
Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
This position will remain posted until November 19, 2025.
Benefits The pay range for this position is $90,700.00 – $129,500.00 per year. In addition, you will have access to a generous, flexible vacation policy, a 401(k) employer match, comprehensive benefits, and educational assistance. Leadership and technical development academies are available to help build your skills and capabilities.
Gainwell Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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