Hilton Worldwide, Inc.
Overnight Communications Operator - Signia by Hilton Atlanta
Hilton Worldwide, Inc., Atlanta, Georgia, United States, 30383
Overnight Communications Operator - Signia by Hilton Atlanta
Job Number: HOT0C351
With the legendary Georgia World Congress Center as our backdrop, Signia by Hilton Atlanta holds a 976‑room milestone property with over 140,000 sq. ft. in banquet space and 8 unique F&B outlets! We have 20+ associates that report to our Director of Rooms.
Shift Pattern: Full Time Open Availability (Weekdays, weekends required) Between the hours of 11 pm‑7 am, Overnights only
Pay Range: $17.00 per hour
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
Provide information and demonstrate knowledge of all hotel facilities and services
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e‑mail, etc.
May also have to step in at the front desk and help the other Guest Service Agents out
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
Job Category Guest Services, Operations, and Front Office
The ideal candidate holds 1+ years of call center and/or operator experience in a high‑volume environment. Strong customer service experience a must! Switchboard training and minimum 6 months of hotel overnight front desk experience and OnQ experience are required.
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With the legendary Georgia World Congress Center as our backdrop, Signia by Hilton Atlanta holds a 976‑room milestone property with over 140,000 sq. ft. in banquet space and 8 unique F&B outlets! We have 20+ associates that report to our Director of Rooms.
Shift Pattern: Full Time Open Availability (Weekdays, weekends required) Between the hours of 11 pm‑7 am, Overnights only
Pay Range: $17.00 per hour
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
Provide information and demonstrate knowledge of all hotel facilities and services
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e‑mail, etc.
May also have to step in at the front desk and help the other Guest Service Agents out
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
Job Category Guest Services, Operations, and Front Office
The ideal candidate holds 1+ years of call center and/or operator experience in a high‑volume environment. Strong customer service experience a must! Switchboard training and minimum 6 months of hotel overnight front desk experience and OnQ experience are required.
#J-18808-Ljbffr