Member Experience Officer (Teller/Loan Officer) - Bilingual (English/Spanish) Pr

## Member Experience Officer (Teller/Loan Officer) - Bilingual (English/Spanish) Preferred* While in this position, will travel within regional area (up to 15 miles), to provide assistance to different branches and receive training and feedback from different branch leaders.* Requires occasional travel to other branches* Acts as a liaison to Business Services Reaches out to the community through outbound phone calls and by attending SEG events* Performs Teller duties as needed* Represents the credit union in a professional manner, both in dress and in actions* Keeps work area neat and clean* Responds to email/voicemail/missed calls/other communication in a timely manner* Actively participates and completes product knowledge courses* Complies with all regulations as required by law* Performs other duties as assigned* At least **one year** of retail banking or related sales and customer service experience preferred.* Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.* Ability to multi-task and maintain composure while handling all member activities and requests* Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.* Ability to perform mathematical calculations.* Ability to communicate effectively using written and verbal communication* Basic computer operating skills* Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)* Type a minimum of 35 words per minute preferred* Symitar experience preferred* Thorough knowledge of credit union policies, procedures and regulations* Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service* Ability to perform mathematical calculations* Ability to communicate effectively using written and verbal communication* ***Bilingual: English/Spanish**** Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently* Ability to stand, walk, kneel and crouch occasionallyFollow @MountainAmericaLife on

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to see why our team members love working at Mountain America!Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions. #J-18808-Ljbffr