L'Oréal
Community Manager Orlando, FL
Job Title:
Community Manager
Department:
Omni/Store Division
Supervisor Title:
District Mentor
Location:
Orlando, Florida 1110 (40% in store, 60% in the field)
Territory:
5 Retail Locations: Altamonte Springs, Apopka, Orlando, Winter Park (must be within commutable distance)
FLSA:
Exempt
Job Summary The Community Manager is a multifaceted leadership role where you will build and cultivate meaningful relationships within the stylist community to drive sales and education programs through our stores. You will embody and lead the SalonCentric Omni-Channel experience, providing a holistic engagement for our guests, team, and community. Approximately 40% of the time will be spent in stores coordinating events and educational offerings, maintaining a digital presence and engagement, and completing administrative duties. About 60% will be spent in the field providing business tools, support, and building brand awareness and community.
Position Responsibilities
Build meaningful and productive connections between SalonCentric and the local stylist community by engaging in Salon Suites and supporting self-employed stylists, salons, and the local cosmetology school community.
Create and facilitate events to build SalonCentric/PPD brand awareness.
Prospect and develop new stylist and student partnerships within the local stylist community.
Foster new partnerships in collaboration with SalonCentric’s brand partners.
Understand, harness, and build upon the power of social media and digital communities.
Engage in high performance activities utilizing omni-channel tools that add value.
Execute special projects under the direction and guidance of District Mentor.
Identify and drive opportunities for innovation within the community.
Develop a vision and long-term strategy to support an Omni-Channel approach to operational support for both retail and outside sales and drive KPI’s to support these improvements.
Leverage strategic business tools that will increase brand awareness, profitability, and drive sales.
Utilize company tools, systems, and processes; manage daily operational tasks including but not limited to expense reports, account information, sales reports, and opportunity lists.
Engage conversations with stylists on a regular basis (about promotions, events, trends, techniques, etc.).
Create visibility and brand awareness throughout the community by influencing stylists to maximize on everything SalonCentric has to offer.
Monitor and analyze sales performance and market trends to identify opportunities for growth and improvement.
Provide regular updates and reports to internal stakeholders on the progress and effectiveness of beauty partner programs.
Drive sales growth by participating in and facilitating education and promotional events including area classes, events, hands‑on workshops, and in-salon education.
Competencies
Build Trust:
Passion for delivering exceptional customer service and developing opportunities that exceed expectations. Consult industry leaders from the SalonCentric Community to ensure we deliver on customer needs and success. Maintain knowledge of products, trends, and industry best practices.
Has Clear Direction:
Establish and communicate a clear vision and opportunity to the community. Champion company vision/goals and motivate and influence sales effectively. Support winning and measurable strategies for partners.
Drives the Business:
Create new approaches to increase sales and profitability by identifying opportunities and acting quickly. Monitor store and partner performance, analyze trends, and initiate change with creative ideas.
Leads with Passion:
Work well with others and drive OMNI teamwork within the store/district. Engage and motivate team members with energy and optimism.
Influence and Inspire:
Create a positive, enthusiastic working culture. Give clear, concise explanations and constructive feedback.
Act with Integrity Always:
Demonstrate a “promise what you will do, then do what you promise” mentality. Exhibit integrity in all words and actions and build trust by delivering on commitments.
Job Requirements
Bachelor’s Degree in cosmetic or retail management or 2+ years of retail or salon leadership experience required.
Independent judgement and decision‑making capabilities.
Self‑directed with excellent organizational and time‑management skills.
Outstanding customer service, written and verbal communication skills.
Entrepreneurial spirit and innovative skill set.
Creative in approach to identifying opportunities and solving problems.
Demonstrated track record of driving sales and achieving profit objectives.
Thorough understanding of competitive landscape.
Self‑motivated, resourceful, and results oriented.
Ability to successfully collaborate with various business partners and vendors.
Strong computer proficiency: MS Office, Salesforce & Point of Sale Systems.
Must be able to stand and move around the store for most of the day.
Travel for sales meetings (2‑4x per year), district meetings and within sales geography/territory.
Must be available to work some evenings and weekends.
What’s In It For You
Base Salary $65,000 with bonus potential.
Competitive Benefit Package (Medical, Dental, Vision, 401K + match).
Free goods and discounts for items under the SalonCentric and L’Oréal Brands.
Flexible Time Off (Paid Company Holidays, Paid Vacation, Volunteer Time, & More!).
Learning & Development Opportunities for Career Progression.
Employee Resource Groups.
Access to Mental Health & Wellness Programs.
Our Diversity and Inclusion Pillars We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow, and thrive. We do this by supporting social, environmental, and economic causes that support the entire professional beauty industry and our Beauty Community.
Travel and Work Requirements This position requires intermittent supervision as the incumbent will work independently most of the time in the field. It requires continuous interaction with salon owners and leaders and requires negotiation and quick decision‑making with manager’s approval for key decisions. Significant travel is required, up to 75%, to current and potential clients, attendance at conventions, shows, educational classes, and special events that may require overnight travel and/or some weekends. Work may also necessitate lifting promotional materials and products up to 25 pounds with occasional bending.
Equal Opportunity Statement SALON CENTRIC is an Equal Opportunity Employer and affords Equal Opportunity to all applicants for all positions without regard to race, color, religion, gender (including pregnancy), national origin, age, disability, veteran status, sexual orientation, or any other status protected under local, state or federal laws.
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Community Manager
Department:
Omni/Store Division
Supervisor Title:
District Mentor
Location:
Orlando, Florida 1110 (40% in store, 60% in the field)
Territory:
5 Retail Locations: Altamonte Springs, Apopka, Orlando, Winter Park (must be within commutable distance)
FLSA:
Exempt
Job Summary The Community Manager is a multifaceted leadership role where you will build and cultivate meaningful relationships within the stylist community to drive sales and education programs through our stores. You will embody and lead the SalonCentric Omni-Channel experience, providing a holistic engagement for our guests, team, and community. Approximately 40% of the time will be spent in stores coordinating events and educational offerings, maintaining a digital presence and engagement, and completing administrative duties. About 60% will be spent in the field providing business tools, support, and building brand awareness and community.
Position Responsibilities
Build meaningful and productive connections between SalonCentric and the local stylist community by engaging in Salon Suites and supporting self-employed stylists, salons, and the local cosmetology school community.
Create and facilitate events to build SalonCentric/PPD brand awareness.
Prospect and develop new stylist and student partnerships within the local stylist community.
Foster new partnerships in collaboration with SalonCentric’s brand partners.
Understand, harness, and build upon the power of social media and digital communities.
Engage in high performance activities utilizing omni-channel tools that add value.
Execute special projects under the direction and guidance of District Mentor.
Identify and drive opportunities for innovation within the community.
Develop a vision and long-term strategy to support an Omni-Channel approach to operational support for both retail and outside sales and drive KPI’s to support these improvements.
Leverage strategic business tools that will increase brand awareness, profitability, and drive sales.
Utilize company tools, systems, and processes; manage daily operational tasks including but not limited to expense reports, account information, sales reports, and opportunity lists.
Engage conversations with stylists on a regular basis (about promotions, events, trends, techniques, etc.).
Create visibility and brand awareness throughout the community by influencing stylists to maximize on everything SalonCentric has to offer.
Monitor and analyze sales performance and market trends to identify opportunities for growth and improvement.
Provide regular updates and reports to internal stakeholders on the progress and effectiveness of beauty partner programs.
Drive sales growth by participating in and facilitating education and promotional events including area classes, events, hands‑on workshops, and in-salon education.
Competencies
Build Trust:
Passion for delivering exceptional customer service and developing opportunities that exceed expectations. Consult industry leaders from the SalonCentric Community to ensure we deliver on customer needs and success. Maintain knowledge of products, trends, and industry best practices.
Has Clear Direction:
Establish and communicate a clear vision and opportunity to the community. Champion company vision/goals and motivate and influence sales effectively. Support winning and measurable strategies for partners.
Drives the Business:
Create new approaches to increase sales and profitability by identifying opportunities and acting quickly. Monitor store and partner performance, analyze trends, and initiate change with creative ideas.
Leads with Passion:
Work well with others and drive OMNI teamwork within the store/district. Engage and motivate team members with energy and optimism.
Influence and Inspire:
Create a positive, enthusiastic working culture. Give clear, concise explanations and constructive feedback.
Act with Integrity Always:
Demonstrate a “promise what you will do, then do what you promise” mentality. Exhibit integrity in all words and actions and build trust by delivering on commitments.
Job Requirements
Bachelor’s Degree in cosmetic or retail management or 2+ years of retail or salon leadership experience required.
Independent judgement and decision‑making capabilities.
Self‑directed with excellent organizational and time‑management skills.
Outstanding customer service, written and verbal communication skills.
Entrepreneurial spirit and innovative skill set.
Creative in approach to identifying opportunities and solving problems.
Demonstrated track record of driving sales and achieving profit objectives.
Thorough understanding of competitive landscape.
Self‑motivated, resourceful, and results oriented.
Ability to successfully collaborate with various business partners and vendors.
Strong computer proficiency: MS Office, Salesforce & Point of Sale Systems.
Must be able to stand and move around the store for most of the day.
Travel for sales meetings (2‑4x per year), district meetings and within sales geography/territory.
Must be available to work some evenings and weekends.
What’s In It For You
Base Salary $65,000 with bonus potential.
Competitive Benefit Package (Medical, Dental, Vision, 401K + match).
Free goods and discounts for items under the SalonCentric and L’Oréal Brands.
Flexible Time Off (Paid Company Holidays, Paid Vacation, Volunteer Time, & More!).
Learning & Development Opportunities for Career Progression.
Employee Resource Groups.
Access to Mental Health & Wellness Programs.
Our Diversity and Inclusion Pillars We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow, and thrive. We do this by supporting social, environmental, and economic causes that support the entire professional beauty industry and our Beauty Community.
Travel and Work Requirements This position requires intermittent supervision as the incumbent will work independently most of the time in the field. It requires continuous interaction with salon owners and leaders and requires negotiation and quick decision‑making with manager’s approval for key decisions. Significant travel is required, up to 75%, to current and potential clients, attendance at conventions, shows, educational classes, and special events that may require overnight travel and/or some weekends. Work may also necessitate lifting promotional materials and products up to 25 pounds with occasional bending.
Equal Opportunity Statement SALON CENTRIC is an Equal Opportunity Employer and affords Equal Opportunity to all applicants for all positions without regard to race, color, religion, gender (including pregnancy), national origin, age, disability, veteran status, sexual orientation, or any other status protected under local, state or federal laws.
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