University of Utah Health
Manager, HR Communications Operations
University of Utah Health, Salt Lake City, Utah, United States, 84193
Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well‑being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
Schedule Monday – Friday, 8 am – 5 pm
Benefits
Save 50 % on tuition (eligible employees attending University of Utah)
Health, dental and life insurance coverage
Retirement plan
Paid time off
11 paid holidays per year
Company Overview University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. It is nationally ranked and recognized for its academic research, quality standards and overall patient experience. In addition to clinical delivery, the system hosts the School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy and College of Health, providing education for over 1,250 providers annually. The organization conducts over 2 million patient visits each year and manages research grants exceeding $350 million.
Responsibilities Team Leadership & Supervision
Directly manages, coaches, and develops staff, fostering a high‑performing and engaged team.
Delegates assignments, manages workload balance, and ensures accountability for deliverables and deadlines.
Provides regular feedback and cultivates a culture of collaboration, innovation, and continuous improvement.
Operational & Project Management
Manages the planning, development, execution, and delivery of HR communication and training projects, campaigns, and content streams.
Designs, implements, and refines the team’s intake, project management, and approval processes to drive efficiency and consistency.
Monitors progress against established timelines, budgets, and quality standards, escalating risks or barriers as needed.
Process Improvement & Measurement
Designs and optimizes scalable systems, workflows, and templates to streamline operations and improve transparency.
Tracks and analyzes message effectiveness, channel performance, and audience engagement; uses data‑driven insights to refine strategies and outcomes.
Maintains a master HR communications calendar to manage competing priorities and ensure alignment with enterprise milestones.
Strategic Alignment & Collaboration
Develops and manages actionable work plans that support enterprise and HR initiatives.
Partners with HR Centers of Expertise, HR leadership, and key organizational stakeholders to ensure messaging accuracy, timeliness, and strategic alignment.
Serves as an operational bridge between HR Communications and Learning and broader enterprise communications and training teams to identify synergies, share best practices, and leverage available resources.
Content & Campaign Implementation
Creates, writes edits, and produces communications deliverables (e.g., articles, talking points, FAQs, scripts, emails, presentations, etc.) as needed.
Provides operational oversight for multi‑channel communications, including digital, print, video, e‑learning, events, and leader resources.
Supports development and implementation of campaigns promoting key HR programs (e.g., performance management, benefits, system/platform rollouts, culture initiatives, etc.).
Ensures clarity, consistency, and alignment with enterprise tone and brand standards across all content and channels.
Knowledge / Skills / Abilities
Strong people leadership and coaching skills, with demonstrated success developing individuals and teams.
Advanced project management and organizational skills, with the ability to manage multiple complex initiatives simultaneously.
Expertise in process design, workflow optimization, and operational improvement.
Excellent written and verbal communication skills, with exceptional attention to clarity, accuracy, and tone.
Ability to build trust and collaborate effectively across functions and levels, including HR, marketing, and executive leadership.
Familiarity with HR programs, processes, and systems (e.g., performance management, compensation, benefits, payroll/timekeeping, talent acquisition, etc.).
Strategic and systems thinking, with the ability to connect daily execution to enterprise priorities, culture, and values.
Demonstrated experience leading staff or managing project teams.
Proven ability to develop and execute communication plans that support organizational initiatives and change efforts.
Proficiency with project management tools, content planning systems, and collaboration platforms (e.g., Asana, SharePoint, Teams, Workfront, or similar).
Strong analytical skills, with experience measuring communication performance and applying insights to improve outcomes.
Qualifications
Bachelor’s degree in communications, marketing, human resources, business administration, or a related field; or equivalent combination of education and experience.
Four years of progressively responsible experience in communications, preferably within large or complex organizations.
Preferred Qualifications
Prior management experience in healthcare, higher education, or similarly matrixed environments.
Experience supporting HR‑specific communications and programs.
Familiarity with organizational change management principles and internal communications best practices.
Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation.
This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects.
This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Carrying
Climbing
Color Determination
Crawling
Far Vision
Lifting
Listening
Manual Dexterity
Near Vision
Non Indicated
Pulling and/or Pushing
Reaching
Sitting
Speaking
Standing
Stooping and Crouching
Tasting or Smelling
Walking
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Human Resources
Industries Hospitals and Health Care
#J-18808-Ljbffr
Schedule Monday – Friday, 8 am – 5 pm
Benefits
Save 50 % on tuition (eligible employees attending University of Utah)
Health, dental and life insurance coverage
Retirement plan
Paid time off
11 paid holidays per year
Company Overview University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. It is nationally ranked and recognized for its academic research, quality standards and overall patient experience. In addition to clinical delivery, the system hosts the School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy and College of Health, providing education for over 1,250 providers annually. The organization conducts over 2 million patient visits each year and manages research grants exceeding $350 million.
Responsibilities Team Leadership & Supervision
Directly manages, coaches, and develops staff, fostering a high‑performing and engaged team.
Delegates assignments, manages workload balance, and ensures accountability for deliverables and deadlines.
Provides regular feedback and cultivates a culture of collaboration, innovation, and continuous improvement.
Operational & Project Management
Manages the planning, development, execution, and delivery of HR communication and training projects, campaigns, and content streams.
Designs, implements, and refines the team’s intake, project management, and approval processes to drive efficiency and consistency.
Monitors progress against established timelines, budgets, and quality standards, escalating risks or barriers as needed.
Process Improvement & Measurement
Designs and optimizes scalable systems, workflows, and templates to streamline operations and improve transparency.
Tracks and analyzes message effectiveness, channel performance, and audience engagement; uses data‑driven insights to refine strategies and outcomes.
Maintains a master HR communications calendar to manage competing priorities and ensure alignment with enterprise milestones.
Strategic Alignment & Collaboration
Develops and manages actionable work plans that support enterprise and HR initiatives.
Partners with HR Centers of Expertise, HR leadership, and key organizational stakeholders to ensure messaging accuracy, timeliness, and strategic alignment.
Serves as an operational bridge between HR Communications and Learning and broader enterprise communications and training teams to identify synergies, share best practices, and leverage available resources.
Content & Campaign Implementation
Creates, writes edits, and produces communications deliverables (e.g., articles, talking points, FAQs, scripts, emails, presentations, etc.) as needed.
Provides operational oversight for multi‑channel communications, including digital, print, video, e‑learning, events, and leader resources.
Supports development and implementation of campaigns promoting key HR programs (e.g., performance management, benefits, system/platform rollouts, culture initiatives, etc.).
Ensures clarity, consistency, and alignment with enterprise tone and brand standards across all content and channels.
Knowledge / Skills / Abilities
Strong people leadership and coaching skills, with demonstrated success developing individuals and teams.
Advanced project management and organizational skills, with the ability to manage multiple complex initiatives simultaneously.
Expertise in process design, workflow optimization, and operational improvement.
Excellent written and verbal communication skills, with exceptional attention to clarity, accuracy, and tone.
Ability to build trust and collaborate effectively across functions and levels, including HR, marketing, and executive leadership.
Familiarity with HR programs, processes, and systems (e.g., performance management, compensation, benefits, payroll/timekeeping, talent acquisition, etc.).
Strategic and systems thinking, with the ability to connect daily execution to enterprise priorities, culture, and values.
Demonstrated experience leading staff or managing project teams.
Proven ability to develop and execute communication plans that support organizational initiatives and change efforts.
Proficiency with project management tools, content planning systems, and collaboration platforms (e.g., Asana, SharePoint, Teams, Workfront, or similar).
Strong analytical skills, with experience measuring communication performance and applying insights to improve outcomes.
Qualifications
Bachelor’s degree in communications, marketing, human resources, business administration, or a related field; or equivalent combination of education and experience.
Four years of progressively responsible experience in communications, preferably within large or complex organizations.
Preferred Qualifications
Prior management experience in healthcare, higher education, or similarly matrixed environments.
Experience supporting HR‑specific communications and programs.
Familiarity with organizational change management principles and internal communications best practices.
Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation.
This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects.
This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Carrying
Climbing
Color Determination
Crawling
Far Vision
Lifting
Listening
Manual Dexterity
Near Vision
Non Indicated
Pulling and/or Pushing
Reaching
Sitting
Speaking
Standing
Stooping and Crouching
Tasting or Smelling
Walking
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Human Resources
Industries Hospitals and Health Care
#J-18808-Ljbffr