JPMorgan Chase & Co.
Trust & Security and Crisis Communications Vice President
JPMorgan Chase & Co., Washington, District of Columbia, us, 20022
The Communications Team at Chase is seeking a communications professional to join the newly-formed Trust & Security and Crisis Communications team. This person will support existing team member’s work across a variety of challenging areas including fraud and scam prevention, payments, and other issues.
As a Trust & Security and Crisis Communications Vice President within the Consumer & Community Banking Communications team you will be responsible for developing and executing comprehensive strategies to manage complex issues that impact the firm’s reputation, with a focus on trust, security, fraud and scam prevention, payments, litigation, and other high-profile topics. In addition, you will serve as a strategic advisor to senior leadership and cross-functional partners, including operations, legal, product, government relations, and marketing.
Job responsibilities
Lead the development and implementation of issues management strategies to protect and enhance the firm’s reputation.
Serve as a primary point of contact and advisor to cross-functional partners during challenging situations, providing counsel on communications approaches and reputational risk mitigation.
Oversee the monitoring and analysis of media coverage and public sentiment on key issues, delivering actionable insights and recommendations to leadership and stakeholders.
Direct the creation of clear, compelling, and timely communications for both internal and external audiences, including press releases, statements, Q&As, and executive messaging.
Manage relationships with media and key influencers, ensuring accurate and balanced coverage of the firm’s position on sensitive topics.
Step in and support proactive communications strategies across a variety of issue areas.
Mentor more junior team members on issues management, collaboration, and continuous improvement.
Required qualifications, capabilities, and skills:
7+ years of experience in external communications, issues management, or crisis communications within a complex, fast-paced, and highly scrutinized environment.
Demonstrated expertise in managing high-profile issues, including reputational risk assessment and mitigation.
Exceptional strategic thinking and problem-solving skills, with the ability to navigate ambiguity and make sound decisions under pressure.
Media relations experience, including handling sensitive inquiries and building relationships with influential journalists and outlets.
Outstanding verbal and written communication skills, with a track record of delivering clear, concise, and impactful messaging.
Deep passion for protecting and advancing the reputation of the firm.
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As a Trust & Security and Crisis Communications Vice President within the Consumer & Community Banking Communications team you will be responsible for developing and executing comprehensive strategies to manage complex issues that impact the firm’s reputation, with a focus on trust, security, fraud and scam prevention, payments, litigation, and other high-profile topics. In addition, you will serve as a strategic advisor to senior leadership and cross-functional partners, including operations, legal, product, government relations, and marketing.
Job responsibilities
Lead the development and implementation of issues management strategies to protect and enhance the firm’s reputation.
Serve as a primary point of contact and advisor to cross-functional partners during challenging situations, providing counsel on communications approaches and reputational risk mitigation.
Oversee the monitoring and analysis of media coverage and public sentiment on key issues, delivering actionable insights and recommendations to leadership and stakeholders.
Direct the creation of clear, compelling, and timely communications for both internal and external audiences, including press releases, statements, Q&As, and executive messaging.
Manage relationships with media and key influencers, ensuring accurate and balanced coverage of the firm’s position on sensitive topics.
Step in and support proactive communications strategies across a variety of issue areas.
Mentor more junior team members on issues management, collaboration, and continuous improvement.
Required qualifications, capabilities, and skills:
7+ years of experience in external communications, issues management, or crisis communications within a complex, fast-paced, and highly scrutinized environment.
Demonstrated expertise in managing high-profile issues, including reputational risk assessment and mitigation.
Exceptional strategic thinking and problem-solving skills, with the ability to navigate ambiguity and make sound decisions under pressure.
Media relations experience, including handling sensitive inquiries and building relationships with influential journalists and outlets.
Outstanding verbal and written communication skills, with a track record of delivering clear, concise, and impactful messaging.
Deep passion for protecting and advancing the reputation of the firm.
#J-18808-Ljbffr