(Contractor) Sr. Marketing Cloud Consultant
Accelerize 360, Inc., Dallas, Texas, United States, 75215
We are looking for a Salesforce Consultant with expertise in Marketing Cloud to join our team! In this role, you will be a part of project teams and lead discovery calls with clients, gather requirements, develop user stories, and testing plans to meet client and team expectations. Your main tasks will include performing detailed requirements analysis, documenting processes, writing user stories and test criteria, supporting test and training execution, and being up to speed on the latest product updates within Marketing Cloud. You will work closely with all team members, including project managers, architects and developers as well as client product owners, subject matter experts, technology resources and executives. The ideal candidate should possess a passion for problem-solving, details and analysis to help teams and clients succeed. This role serves as the Voice of the Customer.
Success in this role will look like:
Coordinate, lead & facilitate client Discovery & refinement sessions to generate & clarify requirements (co-lead w/ Solution Architect)
Participate in customer projects to support the execution of all project implementation phases including client discovery, requirements gathering, user story definition, system and user testing, deployment, training and post go live support
Acts on behalf of the customer and end users to define requirements and ensure the solution and end results meet their needs
Effectively translate customer requirements, both functional and technical, into well-organized, documented user stories for team development, including acceptance criteria and design considerations
Own the requirements documentation (RTM,BRD)
Create business process flows, use cases, user stories and acceptance criteria.
Support, prep and co-lead sprint demos to showcase build activities to the client and facilitate feedback discussions as the functionality relates to customer requirements
Builds, organizes, grooms and maintains the project backlog, ensuring the backlog is prioritized and aligned to project and team objectives
Work closely with senior team members to ensure deliverables meet requirements; create and maintain documentation as required
Support team with testing execution against user stories and test plans against all phases of an engagement, including test scenario execution, testing results documentation and defect tracking and resolution
Create and contribute to project documentation as required
Contribute to configuration and declarative build tasks within Salesforce
Contribute to a collaborative team environment through internal knowledge sharing and skill development
Conduct training & functional knowledge transfer activities
Understanding of marketing and business strategy to make recommendations to clients for campaigns and testing strategy
Practical and applied knowledge of software development best practices such as requirement tracking/documentation and code reviews
Familiarity with cloud base, enterprise level packaged applications
Work experience with a professional consulting organization a plus; exposure to business analysis and related tasks
Qualifications you are expected to have:
Minimum five (5) years of experience in a relationship based, customer facing role as a business analyst or consultant
Minimum 5 years experience in a Salesforce consulting environment
Minimum 3 years Experience with Agile project methodology including basics of backlog management, user story definition and components, acceptance criteria and sprint planning
Salesforce Certified or Accredited Administrator, Business Analysis Associate,Data Cloud, Marketing Cloud or other related certifications
Able to work US Eastern Standard Time Hours
You will thrive in this position if:
A team player with a positive demeanor with good interpersonal skills with respect to internal and external interactions and relationships.
Service-oriented and innately driven to produce outstanding customer satisfaction and results.
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
Highly organized and detail oriented with excellent verbal and written communication skills
Analytical and prone to logically and methodically work through problems
Possess a sense of urgency with strong organizational and follow-up skills.
Ability to develop relationships with new people in a professional environment and a desire to proactively contribute to, and enhance, team outputs
Enjoys discovering, learning about and implementing new technologies
Ability to meet travel requirements, when applicable (potential for up to 20% travel)
Why choose Accelerize 360?
Professional growth opportunities and Salesforce certification reimbursements
Remote culture with team members spread across three countries
Complex and exciting projects with companies you recognize
10 days PTO, 11 federal holidays and 3 additional floating holidays
Medical, dental and vision benefits
401k with employer match
Accelerize 360 is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Accelerize 360 is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hr@accelerize360.com.
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Success in this role will look like:
Coordinate, lead & facilitate client Discovery & refinement sessions to generate & clarify requirements (co-lead w/ Solution Architect)
Participate in customer projects to support the execution of all project implementation phases including client discovery, requirements gathering, user story definition, system and user testing, deployment, training and post go live support
Acts on behalf of the customer and end users to define requirements and ensure the solution and end results meet their needs
Effectively translate customer requirements, both functional and technical, into well-organized, documented user stories for team development, including acceptance criteria and design considerations
Own the requirements documentation (RTM,BRD)
Create business process flows, use cases, user stories and acceptance criteria.
Support, prep and co-lead sprint demos to showcase build activities to the client and facilitate feedback discussions as the functionality relates to customer requirements
Builds, organizes, grooms and maintains the project backlog, ensuring the backlog is prioritized and aligned to project and team objectives
Work closely with senior team members to ensure deliverables meet requirements; create and maintain documentation as required
Support team with testing execution against user stories and test plans against all phases of an engagement, including test scenario execution, testing results documentation and defect tracking and resolution
Create and contribute to project documentation as required
Contribute to configuration and declarative build tasks within Salesforce
Contribute to a collaborative team environment through internal knowledge sharing and skill development
Conduct training & functional knowledge transfer activities
Understanding of marketing and business strategy to make recommendations to clients for campaigns and testing strategy
Practical and applied knowledge of software development best practices such as requirement tracking/documentation and code reviews
Familiarity with cloud base, enterprise level packaged applications
Work experience with a professional consulting organization a plus; exposure to business analysis and related tasks
Qualifications you are expected to have:
Minimum five (5) years of experience in a relationship based, customer facing role as a business analyst or consultant
Minimum 5 years experience in a Salesforce consulting environment
Minimum 3 years Experience with Agile project methodology including basics of backlog management, user story definition and components, acceptance criteria and sprint planning
Salesforce Certified or Accredited Administrator, Business Analysis Associate,Data Cloud, Marketing Cloud or other related certifications
Able to work US Eastern Standard Time Hours
You will thrive in this position if:
A team player with a positive demeanor with good interpersonal skills with respect to internal and external interactions and relationships.
Service-oriented and innately driven to produce outstanding customer satisfaction and results.
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
Highly organized and detail oriented with excellent verbal and written communication skills
Analytical and prone to logically and methodically work through problems
Possess a sense of urgency with strong organizational and follow-up skills.
Ability to develop relationships with new people in a professional environment and a desire to proactively contribute to, and enhance, team outputs
Enjoys discovering, learning about and implementing new technologies
Ability to meet travel requirements, when applicable (potential for up to 20% travel)
Why choose Accelerize 360?
Professional growth opportunities and Salesforce certification reimbursements
Remote culture with team members spread across three countries
Complex and exciting projects with companies you recognize
10 days PTO, 11 federal holidays and 3 additional floating holidays
Medical, dental and vision benefits
401k with employer match
Accelerize 360 is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Accelerize 360 is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hr@accelerize360.com.
#J-18808-Ljbffr