Digital Publishing QA / QC Lead Job at Eclaro in New York

Digital Publishing QA / QC Lead
Job Number: 25-05604

Find your next opportunity in the Financial Services Industry. ECLARO is looking for a Digital Publishing QA / QC Lead for our client in New York, NY.

ECLARO's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US. If you're up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

• Seeking a detail-oriented Digital Publishing QA / QC Lead to oversee and execute quality control and assurance for our digital publishing operations.
• This role ensures that all digital assets-including web pages, forms, social posts, emails, and marketing content-are error-free, compliant with brand and accessibility standards (ADA), and function flawlessly across platforms.
• This individual will also support the QA / QC team, provide training, and maintain up-to-date ADA compliance standards while owning quality assurance for client.

Responsibilities:

• Serve as the Lead QA / QC resource for the Digital Publishing team, establishing and maintaining quality standards and best practices.
• Perform hands-on QA / QC for digital deliverables, including AEM content, Hearsay content, Adobe Target, forms, social posts, emails, landing pages, and microsites.
• Conduct accessibility (ADA) and browser / device testing to ensure compliance and consistency.
• Create and manage QA documentation, checklists, and testing protocols.
• Provide feedback and training to team members to improve quality and efficiency.
• Collaborate closely with authors, developers, and project managers to resolve issues quickly.
• Keep current with ADA standards, changes / updates, and provide materials and training for the team.
• Own and manage quality assurance for client.
• Participate in ongoing process improvement to enhance digital publishing workflows and testing efficiency.
• May be asked to perform authoring tasks as needed.

Required Skills:

• Adobe Experience Manager (AEM) expertise.
• Attention to detail and strong copywriting skills.
• QA / QC experience in digital publishing.
• Understanding of ADA compliance and policy.
• Ability to coordinate with marketing leads, web / design teams.

Preferred Qualifications:

• Strong communication skills; prior management or coaching experience.
• Familiarity with Hearsay, Adobe Target, OneTrust, DAM platforms, Workfront, and Stensul.
• Strong understanding of WCAG, usability, and responsive design best practices.
• Ability to manage multiple concurrent reviews and deadlines in a fast-paced environment.

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Melissa Francisco
Melissa.Francisco@eclaro.com
646-849-5125
Melissa Francisco | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.