Common Spirit Health
Communications Rep
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites, and 138 hospital-based locations, in addition to its home-based services and virtual care offerings. The posted compensation range of $15.67 - $22.14/hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law. Representative is responsible for overall PBX inbound/outbound communications for patients, physicians, staff, and the general public. Aligned with the organization's core values, the ideal candidate will be held to the highest standard of maintaining and protecting confidential and/or sensitive information. Essential Function Answer the telephone system console in a prompt, courteous, and professional manner. Transfer callers to the appropriate department, individual, or patient room. Provide patient room information to callers and visitors in such a way as to respect patient confidentiality. Maintain information pertaining to hospital events, meetings, and other general information. Monitor alarms (fire, weather, etc.) and communicate emergency occurrences in accordance with established policies. Prepare a report of occurrences as necessary. Monitor and announce codes, fire alarms, and weather warnings. Perform overhead paging as required to impart information and locate individuals. Maintain lists of on-call staff and physicians. Notify the proper individual(s) in response to emergencies. Call in after-hours surgical teams as directed and in accordance with procedures. Maintain a log of all calls and responses. Dispense, record, and inventory TTY/TDD, large button phones, and speaker phones. Place long-distance calls for physicians, patients, and visitors as deemed appropriate. Job Requirements High school graduate or equivalent preferred. Prior multi-line phone system and customer service experience is preferred. Where You'll Work CHI Health Nebraska Heart delivers leading-edge services to Nebraska and northern Kansas. Our network of offices and affiliated hospital-based clinics enables patients to receive timely care close to home. In addition, Nebraska Heart, located in southeast Lincoln, has dramatically reshaped the way in which patients receive care. Nebraska Heart continues to have the largest staff of experienced cardiology and vascular professionals in the area. Alongside the physicians is a dedicated team of advanced practice clinicians, nurses, technologists, and staff; all committed to providing quality care and education to meet each patient's needs during diagnosis, treatment, and recovery. Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit
https://www.commonspirit.careers/benefits . Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites, and 138 hospital-based locations, in addition to its home-based services and virtual care offerings. The posted compensation range of $15.67 - $22.14/hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law. Representative is responsible for overall PBX inbound/outbound communications for patients, physicians, staff, and the general public. Aligned with the organization's core values, the ideal candidate will be held to the highest standard of maintaining and protecting confidential and/or sensitive information. Essential Function Answer the telephone system console in a prompt, courteous, and professional manner. Transfer callers to the appropriate department, individual, or patient room. Provide patient room information to callers and visitors in such a way as to respect patient confidentiality. Maintain information pertaining to hospital events, meetings, and other general information. Monitor alarms (fire, weather, etc.) and communicate emergency occurrences in accordance with established policies. Prepare a report of occurrences as necessary. Monitor and announce codes, fire alarms, and weather warnings. Perform overhead paging as required to impart information and locate individuals. Maintain lists of on-call staff and physicians. Notify the proper individual(s) in response to emergencies. Call in after-hours surgical teams as directed and in accordance with procedures. Maintain a log of all calls and responses. Dispense, record, and inventory TTY/TDD, large button phones, and speaker phones. Place long-distance calls for physicians, patients, and visitors as deemed appropriate. Job Requirements High school graduate or equivalent preferred. Prior multi-line phone system and customer service experience is preferred. Where You'll Work CHI Health Nebraska Heart delivers leading-edge services to Nebraska and northern Kansas. Our network of offices and affiliated hospital-based clinics enables patients to receive timely care close to home. In addition, Nebraska Heart, located in southeast Lincoln, has dramatically reshaped the way in which patients receive care. Nebraska Heart continues to have the largest staff of experienced cardiology and vascular professionals in the area. Alongside the physicians is a dedicated team of advanced practice clinicians, nurses, technologists, and staff; all committed to providing quality care and education to meet each patient's needs during diagnosis, treatment, and recovery. Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit
https://www.commonspirit.careers/benefits . Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.