Jobs via Dice is hiring: Technical Writer/Tech Writer in Austin

Senior Technical Writer

Location: Austin, TX (Hybrid)

About the Role: We are seeking an experienced Technical Writer to join our team. In this role, you will collaborate closely with development teams in a cross‑functional and distributed environment. The ideal candidate will have a strong technical background that enables effective communication with software engineers, product managers, and program managers.

In this position you will create clear, concise, and high‑quality documentation that supports developer workflows, onboarding, and internal technical enablement. You will also have the opportunity to work with and describe AI‑driven tools that enhance developer productivity and writing efficiency.

This team builds the foundational workflows and infrastructure that power our customer’s most iconic products, advocating for scalable design elements, reusable components, and safe, coherent user experiences that accelerate innovation.

Key Responsibilities

• Design, organize, and author technical documentation for internal developer audiences, including:
  • User manuals, onboarding guides, and system architecture overviews
  • How‑to articles, FAQs, release notes, and configuration guides
• Define documentation requirements and collaborate with engineering teams to create and maintain technical content.
• Partner with Product Managers, UX Designers, Developers, and QA teams to gather and validate source material.
• Translate complex technical concepts and workflows into clear, user‑friendly content.
• Develop and maintain documentation templates and style guides for consistency across materials.
• Drive content strategy initiatives to improve onboarding efficiency and internal enablement.
• Review and update documents based on product releases and user feedback.
• Ensure documentation deliverables align with product release schedules and Agile development cycles.

Required Qualifications

• 8 12 years of experience in technical writing, preferably within a product‑based or SaaS environment.
• Proven experience creating onboarding documentation and user guides for technical teams.
• Strong ability to quickly grasp complex concepts and explain them in accessible language.
• Experience developing API, NLP, or developer‑focused documentation.
• Excellent written and verbal communication skills.
• Proficiency with tools such as:
• Confluence, Notion, or similar documentation platforms
• Markdown and basic HTML/CSS
• Adobe FrameMaker, MadCap Flare, or similar authoring tools (a plus)
• Basic understanding of version control systems like Git
• Experience working in Agile/Scrum development environments.
• Exceptional attention to detail and commitment to high‑quality deliverables.

Preferred Qualifications

• Bachelor’s degree or certification in Computer Science, Engineering, or a related technical field.
• Experience documenting enterprise software, internal tools, or AI/ML workflows.
• Familiarity with AI‑assisted writing tools and modern documentation frameworks.