Anthropic
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Customer marketing manager
role at
anthropic .
anthropic’s mission is to create reliable, interpretable, and steerable ai systems. we want ai to be safe and beneficial for our users and for society as a whole. our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial ai systems.
about the role anthropic is seeking an experienced customer marketing manager to support how we build and nurture customer relationships—from initial success through long‑term advocacy. this isn‘t a traditional customer marketing role focused solely on case studies. instead, you’ll develop comprehensive programs that guide customers through their entire journey with claude, creating authentic advocates while building lasting loyalty. as a key member of the customer marketing team, you’ll combine storytelling expertise with strategic program development to transform customer successes into market trust and adoption. you’ll build the foundation for how organizations understand, implement, and champion beneficial ai systems, while creating communities and experiences that deepen their engagement with anthropic.
responsibilities
support our customer storytelling program from story identification through creation and distribution
create compelling narratives that demonstrate claude’s impact across different industries and use cases
develop multi‑format customer campaigns that accelerate market adoption
build and nurture relationships with customers to foster authentic advocacy
partner with sales, product, and communications teams to identify and amplify customer successes
maximize story impact through coordinated internal and external amplification strategies
guide sales teams on effectively using customer stories to accelerate deals
drive customer engagement through loyalty programs and community initiatives
you may be a good fit if you have
6+ years of experience in customer marketing within b2b saas companies
excellent written and verbal storytelling abilities, proven through technical customer stories that drove business results
experience building relationships with technical executives and business leaders
experience working with customers of all shapes/sizes, but large enterprise to fast‑growth startups
track record of creating effective content in multiple formats (text, video, speakers/content for events)
expertise in amplifying customer stories across internal and external channels for maximum impact, using them as key growth levers across the business
data‑driven approach to measuring and improving program impact
ability to manage multiple priorities while maintaining high quality standards
history of successful collaboration across sales, product, and communications teams
strategic mindset balanced with strong execution capabilities
strong candidates may have
experience building and managing customer loyalty or community programs
track record of successful customer advisory board (cab) and event programming
background working with enterprise technology companies and their unique needs
role‑specific policy for this role, we expect all staff to be able to work from our san francisco or new york office at least two days a week, though we encourage you to apply even if you might need some flexibility for an interim period of the past. \(If you need some flexibility, that will be accommodated for relocation.)
deadline to apply applications will be reviewed on a rolling basis. The expected base compensation for this position is below our typical range.
annual salary: $255,000 . the base component is complemented by equity and benefits. the package for full‑time employees includes incentive compensation.
logistics we require at least a bachelor’s degree in a related field or equivalent experience. We expect all staff to be in one of our offices at least 25 % of the time. certain roles may require more onsite presence.
visa sponsorship we do sponsor visas, but we cannot guarantee sponsorship for every candidate. if we make you an offer, we will make every reasonable effort to obtain a visa and retain an immigration lawyer to help with this.
diversity we encourage you to apply even if you do not believe you meet every single qualification. not all strong candidates will meet every single qualification as listed. research shows that people from underrepresented groups are more prone to imposter syndrome and doubting their candidacy, so we urge you not to exclude yourself prematurely and submit an application if you’re interested.
our difference at anthropic we believe that high‑impact ai research will be large‑scale. we work as a single cohesive team on a few large‑scale research efforts, and we value impact rather than smaller specific puzzles. we view ai research as empirical science in physics and biology. we are an extremely collaborative group and host frequent research discussions. we greatly value communication skills.
#J-18808-Ljbffr
Customer marketing manager
role at
anthropic .
anthropic’s mission is to create reliable, interpretable, and steerable ai systems. we want ai to be safe and beneficial for our users and for society as a whole. our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial ai systems.
about the role anthropic is seeking an experienced customer marketing manager to support how we build and nurture customer relationships—from initial success through long‑term advocacy. this isn‘t a traditional customer marketing role focused solely on case studies. instead, you’ll develop comprehensive programs that guide customers through their entire journey with claude, creating authentic advocates while building lasting loyalty. as a key member of the customer marketing team, you’ll combine storytelling expertise with strategic program development to transform customer successes into market trust and adoption. you’ll build the foundation for how organizations understand, implement, and champion beneficial ai systems, while creating communities and experiences that deepen their engagement with anthropic.
responsibilities
support our customer storytelling program from story identification through creation and distribution
create compelling narratives that demonstrate claude’s impact across different industries and use cases
develop multi‑format customer campaigns that accelerate market adoption
build and nurture relationships with customers to foster authentic advocacy
partner with sales, product, and communications teams to identify and amplify customer successes
maximize story impact through coordinated internal and external amplification strategies
guide sales teams on effectively using customer stories to accelerate deals
drive customer engagement through loyalty programs and community initiatives
you may be a good fit if you have
6+ years of experience in customer marketing within b2b saas companies
excellent written and verbal storytelling abilities, proven through technical customer stories that drove business results
experience building relationships with technical executives and business leaders
experience working with customers of all shapes/sizes, but large enterprise to fast‑growth startups
track record of creating effective content in multiple formats (text, video, speakers/content for events)
expertise in amplifying customer stories across internal and external channels for maximum impact, using them as key growth levers across the business
data‑driven approach to measuring and improving program impact
ability to manage multiple priorities while maintaining high quality standards
history of successful collaboration across sales, product, and communications teams
strategic mindset balanced with strong execution capabilities
strong candidates may have
experience building and managing customer loyalty or community programs
track record of successful customer advisory board (cab) and event programming
background working with enterprise technology companies and their unique needs
role‑specific policy for this role, we expect all staff to be able to work from our san francisco or new york office at least two days a week, though we encourage you to apply even if you might need some flexibility for an interim period of the past. \(If you need some flexibility, that will be accommodated for relocation.)
deadline to apply applications will be reviewed on a rolling basis. The expected base compensation for this position is below our typical range.
annual salary: $255,000 . the base component is complemented by equity and benefits. the package for full‑time employees includes incentive compensation.
logistics we require at least a bachelor’s degree in a related field or equivalent experience. We expect all staff to be in one of our offices at least 25 % of the time. certain roles may require more onsite presence.
visa sponsorship we do sponsor visas, but we cannot guarantee sponsorship for every candidate. if we make you an offer, we will make every reasonable effort to obtain a visa and retain an immigration lawyer to help with this.
diversity we encourage you to apply even if you do not believe you meet every single qualification. not all strong candidates will meet every single qualification as listed. research shows that people from underrepresented groups are more prone to imposter syndrome and doubting their candidacy, so we urge you not to exclude yourself prematurely and submit an application if you’re interested.
our difference at anthropic we believe that high‑impact ai research will be large‑scale. we work as a single cohesive team on a few large‑scale research efforts, and we value impact rather than smaller specific puzzles. we view ai research as empirical science in physics and biology. we are an extremely collaborative group and host frequent research discussions. we greatly value communication skills.
#J-18808-Ljbffr