Freshworks
Executive Assistant to the Chief Customer & Marketing Officer (CCMO) (Temporary
Freshworks, San Mateo, California, United States, 94409
Executive Assistant to the Chief Customer & Marketing Officer (CCMO) (Temporary Position)
We are seeking a senior‑level Executive Assistant to provide strategic, operational, and administrative support to our Chief Customer and Marketing Officer (CCMO). The CCMO leads Freshworks’ global Marketing, Sales & Customer Success, Digital Implementation, Support, and Customer Experience (CX) organizations.
This role demands an experienced, high‑performing professional who thrives in a global, fast‑paced SaaS environment and brings proven experience supporting CXO leaders and cross‑functional teams in a global setting.
You’ll act as both a trusted advisor and partner, anticipating needs, driving execution on critical priorities, and enabling the CCMO and the Integrated Customer Group (ICG) leadership team to operate at maximum effectiveness.
Please note:
This is a hybrid role that will be based in San Mateo, CA or Bellevue, WA and requires an in‑office presence three days per week (Tuesday–Thursday).
Strategic Partnership & Leadership Support
Balance internal and external priorities.
Manage time across a globally distributed CCMO organization.
Prioritize and manage the CCMO’s calendar.
Build deep understanding of Freshworks’ goals, vision, and business rhythm.
Build trusted relationships with internal partners (e.g., revenue operations, finance, HR) and key customers.
Help the CCMO stay visible to their team, creating time for meaningful internal engagement while managing high external demands.
Set clear expectations for meeting requests, clarifying purpose and determining appropriate communication channels.
Serve as liaison between the CCMO, the global ICG leadership team, and cross‑functional partners including Finance and Revenue Operations.
Distinguish true urgencies from matters that can wait, ensuring proper preparation and follow‑up.
Handle highly confidential information with discretion and sound judgment.
Executive Administration Excellence
Expertly manage the CCMO’s calendar, global travel, and communications.
Ensure balance of customer engagements and internal presence for the globally distributed team.
Anticipate shifting priorities and orchestrate workback plans for key rhythm‑of‑business activities (e.g., QBRs, AOP).
Coordinate cross‑CXO scheduling in partnership with the Executive Assistant team to maximize collaboration opportunities; maintain consistent touchpoints with key stakeholders.
Prepare, review, and manage correspondence, presentations, and reports with exceptional attention to detail; draft agenda for internal meetings.
Coordinate candidate interviews and onboarding logistics for executive hires.
Event Support
Partner with the internal events team to support execution of global events such as leadership summits, QBRs, SKOs, and customer advisory boards.
Plan ICG leadership meetings, global all‑hands sessions, and other key forums.
Support creative and operational logistics for global customer and marketing events in collaboration with cross‑functional teams.
Qualifications
10–15 years of progressive Executive Assistant experience supporting CXO leaders, ideally in a global SaaS or high‑growth technology company.
Demonstrated success managing complexity across multiple time zones, cultures, and stakeholder groups.
Exceptional communication, organization, and problem‑solving skills, with the ability to anticipate needs and act with urgency and precision.
Proven ability to handle confidential information with discretion and professionalism.
Advanced proficiency in Google Workspace, Microsoft Office, Slack, Zoom, and project‑management tools (Asana, Notion, etc.).
Strong business acumen, able to understand organizational priorities and translate them into effective operational support.
Proactive, solutions‑oriented mindset; remains composed and effective in fast‑changing environments.
Additional Information Please note:
This is a hybrid role based in San Mateo, CA or Bellevue, WA and requires an in‑office presence three days per week (Tuesday–Thursday).
The hourly rate for this temporary position is $56–$81 (per hour) USD.
Compensation is based on a variety of factors including but not limited to location, experience, job‑related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, wellness benefits, adoption and parental leave benefits are also offered.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Seniority level: Associate; Employment type: Contract; Job function: Marketing; Industries: IT Services and IT Consulting.
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This role demands an experienced, high‑performing professional who thrives in a global, fast‑paced SaaS environment and brings proven experience supporting CXO leaders and cross‑functional teams in a global setting.
You’ll act as both a trusted advisor and partner, anticipating needs, driving execution on critical priorities, and enabling the CCMO and the Integrated Customer Group (ICG) leadership team to operate at maximum effectiveness.
Please note:
This is a hybrid role that will be based in San Mateo, CA or Bellevue, WA and requires an in‑office presence three days per week (Tuesday–Thursday).
Strategic Partnership & Leadership Support
Balance internal and external priorities.
Manage time across a globally distributed CCMO organization.
Prioritize and manage the CCMO’s calendar.
Build deep understanding of Freshworks’ goals, vision, and business rhythm.
Build trusted relationships with internal partners (e.g., revenue operations, finance, HR) and key customers.
Help the CCMO stay visible to their team, creating time for meaningful internal engagement while managing high external demands.
Set clear expectations for meeting requests, clarifying purpose and determining appropriate communication channels.
Serve as liaison between the CCMO, the global ICG leadership team, and cross‑functional partners including Finance and Revenue Operations.
Distinguish true urgencies from matters that can wait, ensuring proper preparation and follow‑up.
Handle highly confidential information with discretion and sound judgment.
Executive Administration Excellence
Expertly manage the CCMO’s calendar, global travel, and communications.
Ensure balance of customer engagements and internal presence for the globally distributed team.
Anticipate shifting priorities and orchestrate workback plans for key rhythm‑of‑business activities (e.g., QBRs, AOP).
Coordinate cross‑CXO scheduling in partnership with the Executive Assistant team to maximize collaboration opportunities; maintain consistent touchpoints with key stakeholders.
Prepare, review, and manage correspondence, presentations, and reports with exceptional attention to detail; draft agenda for internal meetings.
Coordinate candidate interviews and onboarding logistics for executive hires.
Event Support
Partner with the internal events team to support execution of global events such as leadership summits, QBRs, SKOs, and customer advisory boards.
Plan ICG leadership meetings, global all‑hands sessions, and other key forums.
Support creative and operational logistics for global customer and marketing events in collaboration with cross‑functional teams.
Qualifications
10–15 years of progressive Executive Assistant experience supporting CXO leaders, ideally in a global SaaS or high‑growth technology company.
Demonstrated success managing complexity across multiple time zones, cultures, and stakeholder groups.
Exceptional communication, organization, and problem‑solving skills, with the ability to anticipate needs and act with urgency and precision.
Proven ability to handle confidential information with discretion and professionalism.
Advanced proficiency in Google Workspace, Microsoft Office, Slack, Zoom, and project‑management tools (Asana, Notion, etc.).
Strong business acumen, able to understand organizational priorities and translate them into effective operational support.
Proactive, solutions‑oriented mindset; remains composed and effective in fast‑changing environments.
Additional Information Please note:
This is a hybrid role based in San Mateo, CA or Bellevue, WA and requires an in‑office presence three days per week (Tuesday–Thursday).
The hourly rate for this temporary position is $56–$81 (per hour) USD.
Compensation is based on a variety of factors including but not limited to location, experience, job‑related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, wellness benefits, adoption and parental leave benefits are also offered.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Seniority level: Associate; Employment type: Contract; Job function: Marketing; Industries: IT Services and IT Consulting.
#J-18808-Ljbffr