Community Manager Job at Paragon Properties in Southfield

Overview Winner of the 2024 Employee Engagement SwiftBunny Award! This recognition reflects our dedication to fostering a workplace where collaboration thrives, ideas are welcomed, and every team member feels respected and appreciated. We don’t just manage properties—we create exceptional experiences. We’re on a mission to find a dynamic, results-driven Community Manager to join our team at Franklin River Apartments. If you’re passionate about delivering excellence, optimizing operations, and fostering resident satisfaction, this role is for you. Qualified candidates will demonstrate an aptitude for relationship sales and possess a strong customer service ethic, exemplary communication skills, and a love for hard work in a fun environment. Paragon offers an outstanding benefits package Comprehensive medical, dental and optical insurance with a minimal waiting period for enrollment Company paid life and disability insurance Paid time off, 9 paid holidays and paid volunteer hours 401(k) program with an employer contribution Quarterly bonuses based on overall property performance goals Training program with opportunities for advancement Employee Recognition Program Rent Discount Your role as part of our Paragon family Responsible for day-to-day oversight of a property and promoting a positive work atmosphere through effective and present leadership. Communicate job expectations by setting goals, mentoring, and evaluating performance. May require written or verbal coaching and counseling when disciplining employees, enforcing company policies, procedures, standards, and safety guidelines. Maintain employee work schedules, time off, audit and approve payroll. Attend meetings, training and refresher classes as necessary to effectively mentor, train, and enforce business procedures. Conduct staff meetings and communicate company information, policies and processes to staff. Prepare, by appropriate deadlines, all applicable financial and performance reports. Ensure top-level customer satisfaction through professional and positive conversations with internal and external stakeholders. Participate in all aspects of the apartment leasing process, including touring apartments, recording traffic, performing follow-up, and assisting with application processing. Perform quality control final inspections of market-ready units prior to move-in. Ensure the community is rented to optimal capacity and budget expectations. Monitor and manage rental rates to maximize income. Routinely inspect the physical condition of the entire community, including common areas, models, and vacant units. Address standards and liability issues immediately. Oversee the market-ready process. Monitor maintenance service requests and work closely with Maintenance Supervisor to prioritize and complete service requests within company expectations. Assist with performing move-out inspections of vacant units and ensure proper documentation is completed. Ensure inspections and preventative maintenance are completed. Position Requirements 1+ years of on-site Leasing Manager or Assistant Manager experience or at least 2+ years of supervisory experience with a customer service orientation High school diploma or equivalent; college-level education strongly preferred Industry designations preferred Excellent written and verbal communication skills, interpersonal, leadership, coaching and conflict resolution skills Strong attention to detail Superior sales ability Computer proficiency, including MS Office: Word, Excel, and Outlook Basic math skills Professional appearance and demeanor Ability to handle multiple tasks in a fast-paced environment and adapt to changing assignments and priorities Reliable and dependable attendance at the work site YARDI experience preferred Strong knowledge of Fair Housing guidelines, state/local/federal laws, and safety compliance A pre-employment background check, drug screening and physical required before employment begins Our Mission, Vision and Values OUR MISSION Create an unparalleled living experience for our residents while enriching the lives of all members of our Paragon family. Definition of Paragon Family: a group of individuals bonded together by common beliefs, values, and goals that support our brand. These individuals are made up of our residents, employees, vendors, and owners. Together we stand by our name to model excellence in all things. OUR VISION Be the place everyone loves to call home OUR VALUES People First Always Deliver with Integrity Aspire to Inspire Customer Service with Care Paragon Properties is an Equal Opportunity Employer. We will consider applicants without regard to any category protected by law. If hired, employment is at-will as permitted under applicable state law. #J-18808-Ljbffr