Jamf
Overview
Learning Experience Designer I, Customer Education at Jamf. The role collaborates with the Customer Education team to design, build, and maintain learning experiences for Jamf customers. The LXD 1 will manage time, toolsets, and stakeholder interests to create engaging, relevant, and effective training. The LXD 1 works with instructional designers on the Customer Education team, members of Product Development and Delivery (PD&D), and Jamf as a whole, under the guidance of the Manager, Customer Education. This role is remote with potential in Minneapolis, MN; Eau Claire, WI; and Austin, TX. You may be required to work periodically at a Jamf office or collaborative work location for certain events. Applications are accepted in Minneapolis, MN; Eau Claire, WI; and Austin, TX. Responsibilities
Develop and maintain learning experiences for instructor-led, virtual instructor-led, and/or online training formats, including written materials, videos, audio recording, exams, resources, and simulations. Organize time, projects, and meetings using tools like Jira, Confluence, Slack, Dropbox, and Microsoft 365 to ensure content is delivered efficiently. Upload, organize, and maintain files with content management systems, learning management systems, Dropbox, YouTube, and Wistia. Communicate proactively with CE colleagues, Jamf stakeholders, and customers to evaluate and work toward key performance indicators. Review, test, and analyze Jamf and Apple beta releases to gauge impact on CE learning experiences. Provide constructive feedback to other content creators to ensure quality, a unified voice, and consistent outcomes. Occasionally lead or assist with customer training to evaluate new content and improve the overall customer experience. Adjust and organize workload to meet timelines and Jamf initiatives. Perform all job responsibilities in alignment with Jamf’s core values, mission, and purpose. Travel frequency up to 10% per year. What we are looking for
Minimum of 2 years technical understanding of macOS, iOS, iPadOS, and tvOS (Required) Minimum of 1 year technical use of Jamf’s product portfolio – Now, Pro, School, Connect, or Protect (Required) Minimum of 1 year of teaching, instructional design, or equivalent experience (Required) Minimum of 1 year of video production and/or audio engineering (Required) Minimum of 1 year of screen capture, screen recording, or Keynote creation (Required) Minimum of 1 year creating content in an LMS or CMS (Preferred) Minimum of 2 years working on a team providing customer training or support (Preferred) Experience with scripting languages (bash, zsh) for automation and device management (Preferred) Background in cybersecurity, threat detection, or endpoint security, particularly with Jamf Protect (Preferred) High School Diploma or equivalent (Required) Jamf Certified Associate, Tech, or Admin (Preferred) A combination of relevant experience and education may be considered Security and Privacy Requirements
Participation in ongoing security training is mandatory Established security protocols will be adhered to; sensitive data will be handled responsibly, and data protection practices will be followed, including understanding relevant privacy regulations and reporting breaches Acknowledging the Jamf Code of Conduct and related security and privacy policies is a requirement of all roles at Jamf Compensation and values
The annual salary range is provided as a general guideline; final offer depends on factors such as scope, experience, education, location, and market considerations. Pay Transparency Range: $55,100—$117,400 USD What it means to be a Jamf: Jamf fosters a culture of respect, self-improvement, and collaboration under the banner of #OneJamf. We hire exceptionally good people and provide them the support to be their authentic, best selves at work. How we help you reach your best potential
Named a 2025 Best Companies to Work For by U.S. News Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z Named one of Forbes Most Trusted Companies in 2024 Plus additional recognitions in 2024 We enable impact with a large global customer base and a supportive environment Volunteer time off and inclusive culture Equal opportunity and accommodation
Jamf is committed to an inclusive and supportive work environment. Candidates with disabilities or religious beliefs are encouraged to request accommodations. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator. Requests will be handled confidentially and will not be shared with the hiring manager. Jamf is an equal opportunity employer. To request accommodations, please email recruiting@jamf.com
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Learning Experience Designer I, Customer Education at Jamf. The role collaborates with the Customer Education team to design, build, and maintain learning experiences for Jamf customers. The LXD 1 will manage time, toolsets, and stakeholder interests to create engaging, relevant, and effective training. The LXD 1 works with instructional designers on the Customer Education team, members of Product Development and Delivery (PD&D), and Jamf as a whole, under the guidance of the Manager, Customer Education. This role is remote with potential in Minneapolis, MN; Eau Claire, WI; and Austin, TX. You may be required to work periodically at a Jamf office or collaborative work location for certain events. Applications are accepted in Minneapolis, MN; Eau Claire, WI; and Austin, TX. Responsibilities
Develop and maintain learning experiences for instructor-led, virtual instructor-led, and/or online training formats, including written materials, videos, audio recording, exams, resources, and simulations. Organize time, projects, and meetings using tools like Jira, Confluence, Slack, Dropbox, and Microsoft 365 to ensure content is delivered efficiently. Upload, organize, and maintain files with content management systems, learning management systems, Dropbox, YouTube, and Wistia. Communicate proactively with CE colleagues, Jamf stakeholders, and customers to evaluate and work toward key performance indicators. Review, test, and analyze Jamf and Apple beta releases to gauge impact on CE learning experiences. Provide constructive feedback to other content creators to ensure quality, a unified voice, and consistent outcomes. Occasionally lead or assist with customer training to evaluate new content and improve the overall customer experience. Adjust and organize workload to meet timelines and Jamf initiatives. Perform all job responsibilities in alignment with Jamf’s core values, mission, and purpose. Travel frequency up to 10% per year. What we are looking for
Minimum of 2 years technical understanding of macOS, iOS, iPadOS, and tvOS (Required) Minimum of 1 year technical use of Jamf’s product portfolio – Now, Pro, School, Connect, or Protect (Required) Minimum of 1 year of teaching, instructional design, or equivalent experience (Required) Minimum of 1 year of video production and/or audio engineering (Required) Minimum of 1 year of screen capture, screen recording, or Keynote creation (Required) Minimum of 1 year creating content in an LMS or CMS (Preferred) Minimum of 2 years working on a team providing customer training or support (Preferred) Experience with scripting languages (bash, zsh) for automation and device management (Preferred) Background in cybersecurity, threat detection, or endpoint security, particularly with Jamf Protect (Preferred) High School Diploma or equivalent (Required) Jamf Certified Associate, Tech, or Admin (Preferred) A combination of relevant experience and education may be considered Security and Privacy Requirements
Participation in ongoing security training is mandatory Established security protocols will be adhered to; sensitive data will be handled responsibly, and data protection practices will be followed, including understanding relevant privacy regulations and reporting breaches Acknowledging the Jamf Code of Conduct and related security and privacy policies is a requirement of all roles at Jamf Compensation and values
The annual salary range is provided as a general guideline; final offer depends on factors such as scope, experience, education, location, and market considerations. Pay Transparency Range: $55,100—$117,400 USD What it means to be a Jamf: Jamf fosters a culture of respect, self-improvement, and collaboration under the banner of #OneJamf. We hire exceptionally good people and provide them the support to be their authentic, best selves at work. How we help you reach your best potential
Named a 2025 Best Companies to Work For by U.S. News Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z Named one of Forbes Most Trusted Companies in 2024 Plus additional recognitions in 2024 We enable impact with a large global customer base and a supportive environment Volunteer time off and inclusive culture Equal opportunity and accommodation
Jamf is committed to an inclusive and supportive work environment. Candidates with disabilities or religious beliefs are encouraged to request accommodations. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator. Requests will be handled confidentially and will not be shared with the hiring manager. Jamf is an equal opportunity employer. To request accommodations, please email recruiting@jamf.com
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