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Healthcare Outcomes Performance

Referral and Authorization Coordinator

Healthcare Outcomes Performance, Jacksonville, Florida, United States, 32290

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The

Referral and Authorization Coordinator

plays a vital role in ensuring a seamless experience for patients and providers alike. This position is responsible for managing all aspects of pre-registration, registration, insurance verification, and pre-certification to guarantee that each patient’s information and authorizations are accurate before their appointment. Acting as a key liaison between patients, primary care offices, and insurance companies, this role ensures every visit begins with confidence and clarity.

Key Responsibilities

Verify patient benefits and obtain necessary

referrals, authorizations, and precertifications

for all ambulatory visits, procedures, injections, and radiology services.

Utilize

web-based systems

to confirm real-time insurance eligibility and update patient demographic and coverage details as needed.

Prepare and maintain patient charts daily to ensure a

smooth and efficient check-in process.

Create and manage referrals, faxing forms to providers and insurance companies promptly.

Efficiently process

75–80 referrals per day

while maintaining accuracy and attention to detail.

Serve as a reliable resource for

providers and support staff , addressing questions or updates regarding referral status, care coordination, and follow-up actions.

Qualifications

High school diploma or GED

required; additional healthcare education a plus.

2–3 years of experience

in a healthcare setting, preferably in referrals, billing, or front desk operations.

Strong communication skills and the ability to build professional relationships with physicians, patients, and external partners.

Proven experience handling

managed care insurance , including Medicaid and commercial plans, and a deep understanding of authorization and verification requirements.

Why Join Southeast Orthopedic Specialists? At Southeast Orthopedic Specialists, we’re dedicated to taking care of

you , so you can take care of

our patients . We offer a robust and rewarding benefits package that includes:

Comprehensive Health & Welfare Benefits

Monthly stipend

for additional benefits of your choice

HSA with company match

(available with qualifying HDHP plans)

401(k) with company match

after six months (part-time employees included)

Employee Assistance Program (EAP)

available 24/7

Employee Appreciation Days & Wellness Events

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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