Mattel
American Girl Restaurant Food Expeditor (Seasonal)
Mattel, Los Angeles, California, United States, 90079
Job Description
The Opportunity:
The Food Expeditor is located at our American Girl Chicago Flagship Retail Stores and reports directly to the Café Manager and Asst. Café Manager. This role plays a critical role in ensuring seamless operations and exceptional guest experiences in our restaurant. You will serve as the crucial link between the kitchen and the dining room, facilitating the timely and accurate delivery of food, supporting our service team, and maintaining the inviting ambiance our guests expect. If you have a passion for hospitality, thrive in fast-paced environments, and love working as part of a team, we invite you to join us! What Your Impact Will Be: Customer Service Greet and engage all customers with professionalism and courtesy within 30 seconds of arrival; promptly seat guests according to service standards. Deliver food and beverages with proper etiquette, actively partner with server when upsell menu items are needed, and maintain tables by refilling drinks, clearing, and resetting as required. Per company policy, only team members 21+ may serve alcoholic beverages. Provide personalized attention through positive, friendly communication, especially in a child-friendly environment. Utilize sound judgment in challenging service situations, escalating to supervisors as needed. Accurately manage special requests and birthday celebrations. Share information about store and restaurant events, ensuring program execution for activities, shopping events, and holiday celebrations. Consistently demonstrate American Girl's MAGIC principles in guest interactions. Execution of Daily Tasks Efficiently complete daily tasks and side work while prioritizing customer service. Help create a welcoming atmosphere through lighting, music, and table arrangement. Work collaboratively with the team on delivering food, bussing, resetting tables, making/refilling beverages, and completing to-go transactions. Per company policy, only team members 21+ may serve alcoholic beverages. Support team members in party and storewide events, stocking supplies, and special projects as directed by supervisors. Adhere to all food safety standards including proper food handling, labeling, FIFO, temperature management, and cross-contamination avoidance. Follow all safety and sanitation guidelines for workplace and personal hygiene. Relationships & Teamwork Foster collaborative, positive relationships across departments and the store. Actively seek and be receptive to feedback; help train, support, and motivate teammates. Willingly assist in all areas: dining room, party room, host stand, wait stations, kitchen, and to-go areas. Exhibit adaptability and teamwork, supporting coworkers and restaurant needs as required. Policy & Procedures Thoroughly understand and adhere to all company, store, and department policies. Proficiently complete POS transactions, including sales, voids, comps, and open/close procedures in accordance with company policy. Maintain punctuality, appropriate dress code, and professional appearance at all times. Comply with all expectations outlined in company handbooks, including attendance and schedule standards. Qualifications: What We’re Looking For: 0-1 year in the restaurant or hospitality industry (entry-level applicants encouraged if they bring strong teamwork and customer service skills) Serve Safe Certification (preferred certification) Excellent verbal communication and interpersonal skills Demonstrated ability to work collaboratively within a team Strong organizational skills and ability to multitask efficiently in a dynamic environment Proficiency with Point of Sale (POS) systems Positive, adaptable attitude with a passion for delivering outstanding service Attention to detail, particularly around food safety and cleanliness Genuine enthusiasm for working with children and families Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment. Compensation:
$18-$18
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The Food Expeditor is located at our American Girl Chicago Flagship Retail Stores and reports directly to the Café Manager and Asst. Café Manager. This role plays a critical role in ensuring seamless operations and exceptional guest experiences in our restaurant. You will serve as the crucial link between the kitchen and the dining room, facilitating the timely and accurate delivery of food, supporting our service team, and maintaining the inviting ambiance our guests expect. If you have a passion for hospitality, thrive in fast-paced environments, and love working as part of a team, we invite you to join us! What Your Impact Will Be: Customer Service Greet and engage all customers with professionalism and courtesy within 30 seconds of arrival; promptly seat guests according to service standards. Deliver food and beverages with proper etiquette, actively partner with server when upsell menu items are needed, and maintain tables by refilling drinks, clearing, and resetting as required. Per company policy, only team members 21+ may serve alcoholic beverages. Provide personalized attention through positive, friendly communication, especially in a child-friendly environment. Utilize sound judgment in challenging service situations, escalating to supervisors as needed. Accurately manage special requests and birthday celebrations. Share information about store and restaurant events, ensuring program execution for activities, shopping events, and holiday celebrations. Consistently demonstrate American Girl's MAGIC principles in guest interactions. Execution of Daily Tasks Efficiently complete daily tasks and side work while prioritizing customer service. Help create a welcoming atmosphere through lighting, music, and table arrangement. Work collaboratively with the team on delivering food, bussing, resetting tables, making/refilling beverages, and completing to-go transactions. Per company policy, only team members 21+ may serve alcoholic beverages. Support team members in party and storewide events, stocking supplies, and special projects as directed by supervisors. Adhere to all food safety standards including proper food handling, labeling, FIFO, temperature management, and cross-contamination avoidance. Follow all safety and sanitation guidelines for workplace and personal hygiene. Relationships & Teamwork Foster collaborative, positive relationships across departments and the store. Actively seek and be receptive to feedback; help train, support, and motivate teammates. Willingly assist in all areas: dining room, party room, host stand, wait stations, kitchen, and to-go areas. Exhibit adaptability and teamwork, supporting coworkers and restaurant needs as required. Policy & Procedures Thoroughly understand and adhere to all company, store, and department policies. Proficiently complete POS transactions, including sales, voids, comps, and open/close procedures in accordance with company policy. Maintain punctuality, appropriate dress code, and professional appearance at all times. Comply with all expectations outlined in company handbooks, including attendance and schedule standards. Qualifications: What We’re Looking For: 0-1 year in the restaurant or hospitality industry (entry-level applicants encouraged if they bring strong teamwork and customer service skills) Serve Safe Certification (preferred certification) Excellent verbal communication and interpersonal skills Demonstrated ability to work collaboratively within a team Strong organizational skills and ability to multitask efficiently in a dynamic environment Proficiency with Point of Sale (POS) systems Positive, adaptable attitude with a passion for delivering outstanding service Attention to detail, particularly around food safety and cleanliness Genuine enthusiasm for working with children and families Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment. Compensation:
$18-$18
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