St. Cloud State University
Join Our Team as a Communications Operator
City of St. Cloud Police Department
Are you calm under pressure and ready to make a real impact in your community? The City of St. Cloud Police Department is seeking dedicated
Communications Operators
to serve as the vital link between the public and emergency services.
In this role, you’ll be responsible for
receiving and transmitting messages and dispatching emergency services
as part of our Emergency Services System. You’ll provide critical support to first responders, helping to protect lives and property while maintaining composure and professionalism in fast‑paced situations.
This is a
shift position
that requires strong communication skills, quick thinking, and a commitment to public safety.
Core Values
Accountability – We take responsibility for our actions and the safety of those we serve.
Empowerment – We equip our team with the tools and training needed to make confident, informed decisions.
Innovation – We embrace technology and new ideas to enhance response times and improve service delivery.
Ownership – We take pride in our work, knowing that every call answered makes a difference in our community.
Duties and Responsibilities
Receives and records all calls for service received by telephone, including 911 calls, in person and by radio transmission.
Dispatches emergency services in response to calls.
Provides advice and assistance to the public in crisis situations and makes referrals to other agencies as required.
Monitors the progress of emergency service response; responds for further calls for backup or support; updates the status and availability of police units, officers and other emergency personnel.
Enters and retrieves data; prepares and disseminates daily information and records.
Maintains files on wanted, missing, or lost persons, and stolen vehicles and disseminates information to law enforcement.
Answers police administrative phone during non‑business hours.
Monitors security system and responds to alarms as needed; monitors and operates security gates.
Contacts off‑duty police administration for emergencies.
Performs related work as assigned.
Minimum Education and Experience Requirements Minimum 18 years of age. Requires high‑school graduation or GED equivalent. Must possess and maintain FCIC/NCIC certification, 911 PST certification, Emergency Medical Dispatch certification, Emergency Fire Dispatch certification, Emergency Police Dispatch certification, and CPR certification within six (6) months of employment.
Knowledge, Skills, and Abilities Physical Requirements:
Regularly required to sit, use hands, occasionally stand, walk, reach, lift up to 10 pounds, etc. Reasonable accommodations may be made.
Mathematics:
Ability to add and subtract two‑digit numbers and multiply/divide with 10’s and 100’s.
Language Ability:
Ability to read and comprehend simple instructions, write simple correspondence, and present information in one‑on‑one and small group settings.
Reasoning:
Apply common sense understanding to carry out detailed but uninvolved written or oral instructions; deal with problems involving a few concrete variables.
Work Environment:
Exposure to extreme cold or hot conditions within the office environment; noise level usually quiet.
An Equal Opportunity Employer The City of St. Cloud is an equal opportunity employer that prohibits discrimination, harassment, or retaliation in all employment practices based on race, color, religion, sex, age, national origin, disability, veteran or family status, genetic information, or any other status protected by applicable state or federal laws. The City participates in employment eligibility verifications through E‑verify. Veteran’s preference is given in accordance with Florida law.
City Of St. Cloud Benefits Package
On‑Site Employee Health Care Center – free for employees and their dependents on the health insurance plan.
Paid Vacation
Sick Leave (ability to roll over from year to year)
11 Paid Holidays for General Employees and Police Officers – The Fire department employees can earn up to 156 holiday hours per fiscal year (prorated from the employee’s start date).
One (1) Floating Holiday for General Employees and two (2) for Police Officers.
Medical and Dental Coverage
Pension Plan
Awards Programs
Deferred Compensation Plan
Discounted Automobile Insurance
Employee Assistance Program
Flexible Spending Account
Flexible Work Schedules
Holiday Bonus – subject to City Council approval
Indianapolis Plan (Police Officers)
Life and Accidental Death (One‑time annual salary paid by City)
Long Term Disability Coverage (paid by City)
Management Leave
Sick Leave Bank available for all employees - for Fire Union sick leave bank information, see union contract.
#J-18808-Ljbffr
Are you calm under pressure and ready to make a real impact in your community? The City of St. Cloud Police Department is seeking dedicated
Communications Operators
to serve as the vital link between the public and emergency services.
In this role, you’ll be responsible for
receiving and transmitting messages and dispatching emergency services
as part of our Emergency Services System. You’ll provide critical support to first responders, helping to protect lives and property while maintaining composure and professionalism in fast‑paced situations.
This is a
shift position
that requires strong communication skills, quick thinking, and a commitment to public safety.
Core Values
Accountability – We take responsibility for our actions and the safety of those we serve.
Empowerment – We equip our team with the tools and training needed to make confident, informed decisions.
Innovation – We embrace technology and new ideas to enhance response times and improve service delivery.
Ownership – We take pride in our work, knowing that every call answered makes a difference in our community.
Duties and Responsibilities
Receives and records all calls for service received by telephone, including 911 calls, in person and by radio transmission.
Dispatches emergency services in response to calls.
Provides advice and assistance to the public in crisis situations and makes referrals to other agencies as required.
Monitors the progress of emergency service response; responds for further calls for backup or support; updates the status and availability of police units, officers and other emergency personnel.
Enters and retrieves data; prepares and disseminates daily information and records.
Maintains files on wanted, missing, or lost persons, and stolen vehicles and disseminates information to law enforcement.
Answers police administrative phone during non‑business hours.
Monitors security system and responds to alarms as needed; monitors and operates security gates.
Contacts off‑duty police administration for emergencies.
Performs related work as assigned.
Minimum Education and Experience Requirements Minimum 18 years of age. Requires high‑school graduation or GED equivalent. Must possess and maintain FCIC/NCIC certification, 911 PST certification, Emergency Medical Dispatch certification, Emergency Fire Dispatch certification, Emergency Police Dispatch certification, and CPR certification within six (6) months of employment.
Knowledge, Skills, and Abilities Physical Requirements:
Regularly required to sit, use hands, occasionally stand, walk, reach, lift up to 10 pounds, etc. Reasonable accommodations may be made.
Mathematics:
Ability to add and subtract two‑digit numbers and multiply/divide with 10’s and 100’s.
Language Ability:
Ability to read and comprehend simple instructions, write simple correspondence, and present information in one‑on‑one and small group settings.
Reasoning:
Apply common sense understanding to carry out detailed but uninvolved written or oral instructions; deal with problems involving a few concrete variables.
Work Environment:
Exposure to extreme cold or hot conditions within the office environment; noise level usually quiet.
An Equal Opportunity Employer The City of St. Cloud is an equal opportunity employer that prohibits discrimination, harassment, or retaliation in all employment practices based on race, color, religion, sex, age, national origin, disability, veteran or family status, genetic information, or any other status protected by applicable state or federal laws. The City participates in employment eligibility verifications through E‑verify. Veteran’s preference is given in accordance with Florida law.
City Of St. Cloud Benefits Package
On‑Site Employee Health Care Center – free for employees and their dependents on the health insurance plan.
Paid Vacation
Sick Leave (ability to roll over from year to year)
11 Paid Holidays for General Employees and Police Officers – The Fire department employees can earn up to 156 holiday hours per fiscal year (prorated from the employee’s start date).
One (1) Floating Holiday for General Employees and two (2) for Police Officers.
Medical and Dental Coverage
Pension Plan
Awards Programs
Deferred Compensation Plan
Discounted Automobile Insurance
Employee Assistance Program
Flexible Spending Account
Flexible Work Schedules
Holiday Bonus – subject to City Council approval
Indianapolis Plan (Police Officers)
Life and Accidental Death (One‑time annual salary paid by City)
Long Term Disability Coverage (paid by City)
Management Leave
Sick Leave Bank available for all employees - for Fire Union sick leave bank information, see union contract.
#J-18808-Ljbffr